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Questback

Questback enables businesses to gather and assess feedback from customers and employees using surveys, experience management, and tools for real-time reporting....

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Questback enables businesses to gather and assess feedback from customers and employees using surveys, experience management, and tools for real-time reporting....

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Questback enables businesses to gather and assess feedback from customers and employees using surveys, experience management, and tools for real-time reporting. Though the customization features might not be as comprehensive for intricate research requirements, it provides reliable insights. In general, it is ideal for mid-sized to large organizations as well as teams in research, HR, and customer experience (CX) that prioritize decisions based on data.

Product Details

What Is Questback?

Questback is an advanced platform focused on experience management, offering customized solutions for enhancing employee engagement and fostering customer loyalty. With intelligent features such as automated survey distribution and analytics powered by artificial intelligence, the software empowers organizations to turn basic stakeholder feedback into actionable growth strategies. It effectively addresses issues related to data silos and poor response rates, making it a preferred option for large enterprises and developing businesses aiming to boost their corporate governance.

Questback Pricing

The starting price for Questback is $2500 per year for its entry-level plan known as CX Starter. This plan permits users to create unlimited surveys, gather unlimited responses, conduct surveys in multiple languages, distribute surveys across various channels, and more.

Additional plans include:

  • CX Business

  • CX Enterprise

These options are available with custom pricing. A free trial is also offered. Request a tailored pricing quote for Questback today!

Note: Pricing information has been gathered from third-party sources and may change.

Questback Integrations

The vendor has not disclosed specifics regarding third-party integrations. To gain insights into integration capabilities, consider watching the Questback demo.

Who Is Questback For?

Questback caters to a diverse array of industries and sectors, such as:

  • Financial services

  • Hospitality and leisure

  • Real estate

  • Logistics

  • Technology

Is Questback Right For You?

Questback stands out as an excellent option for organizations that place a high value on data security and adherence to regional regulations, especially those operating under strict European laws. Its features like Questback IQ and Action Manager provide a unique edge for businesses needing to transform significant amounts of stakeholder feedback into immediate operational changes.

If you're still unsure whether Questback suits your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Analytics Tools & Software Features

✘ dashboard
✘ live chat
✘ reporting
✘ automation
✘ mobile app
✘ ssl security
✘ geo analytics
✘ time tracking
✔ kpi monitoring
✘ seo management
✘ budgeting tools
✘ crm integration
✘ email marketing
✘ funnel analysis
✘ lead management
✘ task management
✘ user management
✘ audit management
✘ canned responses
✘ customer support
✘ order management
✘ anomaly detection
✘ budget management
✘ cloudbased access
✘ context awareness
✘ email integration
✘ project templates
✘ refund management
✘ sales forecasting
✘ ticket management
✘ catalog management
✔ cloud based access
✘ contact management
✘ content scheduling
✘ content versioning
✘ data visualisation
✔ data visualization
✘ project scheduling
✘ reportinganalytics
✘ visual recognition
✔ ai powered insights
✘ analytics reporting
✘ automation workflow
✘ collaboration tools
✘ document management
✘ employee management
✘ omnichannel support
✘ resource allocation
✔ scheduled reporting
✘ security compliance
✘ shipping management
✘ template management
✘ gift card management
✘ mobile accessibility
✘ performance tracking
✘ sales tax management
✘ smart data discovery
✘ statistical modeling
✘ bot design deployment
✘ customer segmentation
✘ promotions management
✘ role based permission
✘ statistical modelling
✘ attendee communication
✘ credit card processing
✘ customizable templates
✘ multi language support
✘ opportunity management
✘ potentially applicable
✘ text analysis software
✘ user activity tracking
✘ analytics and reporting
✘ customer servicesupport
✔ customizable dashboards
✘ file sharing management
✘ non destructive editing
✘ predictive capabilities
✘ registration management
✘ reporting and analytics
✘ self service dashboards
✘ task project management
✘ analytics tools software
✘ deal pipeline management
✘ geospatial visualization
✘ insight engines software
✘ media library management
✘ multi channel management
✘ multi channel publishing
✘ sales analytics software
✘ social media integration
✘ time series intelligence
✘ bot design and deployment
✘ natural language dialogue
✘ rolebased access controls
✘ sales pipeline management
✘ enterprise search software
✔ role based access controls
✔ data analysis and reporting
✘ incident and issue tracking
✘ retail inventory management
✘ data virtualization software
✘ integration with other tools
✘ multi track or layer support
✘ text to speech speech to text
✘ visitor behavior intelligence
✘ business intelligence software
✔ data collection and management
✘ policy and document management
✘ regulatory compliance tracking
✘ risk assessment and mitigation
✘ customer communication tracking
✘ data integration and management
✘ multiple data source aggregation
✘ text to speech and speech to text
✘ third partyvendor risk management
✘ advanced analytics and forecasting
✘ esg metrics tracking and reporting
✘ machine learning and ai integration
✘ customer relationship management crm
✘ defect detection using image analysis
✘ entity extraction with text analytics
✘ analytics software platforms and tools
✘ predictive analytics tools and software
✘ revenue operations intelligence software
✘ content creation and editing tools wysiwyg
✘ anomaly detection and predictive maintenance
✘ compliance framework builder and checklist tools
✘ regulatory change monitoring and impact analysis
✘ carbon emissions data capture and calculation tools
✘ transaction monitoring and suspicious activity detection

Pros

  • ✔ Good handling of anonymous responses
  • ✔ Flexible question options (e.g., NPS, eNPS, custom questions)
  • ✔ Customizable design (branding, colors, logos)

Cons

  • ✘ Some features are not fully self-explanatory
  • ✘ Reporting can be tricky

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, it doesn't offer a mobile app.

Yes, it offers API access.

Questback software is available in multiple languages, including English, Norwegian, and Swedish.

The vendor offers multiple price plans, including: CX Starter, CX Business, and CX Enterprise. Pricing starts at $2500/year. Get in touch for a tailored Questback cost estimate.

Questback offers assistance via support portal.

Typical users who benefit from Questback features include businesses across various industries and sectors, such as financial services, hospitality, construction, retail, and technology.

The vendor hasn’t provided details about third-party integrations.