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Certainly

Certainly enhances the ability of businesses to increase sales and improve customer satisfaction through tailored, instant interactions across various channels....

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Certainly enhances the ability of businesses to increase sales and improve customer satisfaction through tailored, instant interactions across various channels....

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Certainly enhances the ability of businesses to increase sales and improve customer satisfaction through tailored, instant interactions across various channels. Although there is room for improvement in analytics and reporting, its user-friendly no-code builder allows teams to effortlessly develop and oversee AI agents. In summary, it stands out as a dependable option for e-commerce and customer support teams aiming for greater efficiency.

Product Details

What Is Certainly?

Certainly is an innovative platform that utilizes artificial intelligence to enhance customer experiences. It allows businesses to develop customized AI agents tailored for support, e-commerce, and marketing purposes. This tool enables companies to automate standard conversations, respond promptly in multiple languages, and offer personalized guidance to their clients. Additionally, the platform includes conversational design features, integration options, and scalability to boost engagement and streamline communication across various channels.

Certainly Pricing

The pricing model for Certainly consists of three flexible plans:

  • Starter (12,000 annual conversations)

  • Growth (60,000 annual conversations)

  • Enterprise (300,000 annual conversations)

Get in touch today to receive a customized pricing plan for your organization!

Please note that prices may vary.

Certainly Integrations

This software seamlessly integrates with a variety of systems and platforms, including:

  • Salesforce

  • HubSpot CRM software

  • Shopify software

  • Zendesk Suite

  • OpenAI software

  • Klaviyo

Schedule a complimentary demo of Certainly to explore its integration features further.

Who Is Certainly For?

Certainly is ideal for businesses spanning a diverse array of industries, such as:

  • Fashion retail

  • Consumer packaged goods

  • E-commerce

  • Entertainment

  • Information Technology (IT)

Is Certainly Right For You?

If you're searching for a scalable AI solution to lower support costs while boosting customer satisfaction, Certainly might be an excellent choice. It effectively addresses issues like overwhelmed support teams, shopping cart abandonment, and inconsistent service delivery while maintaining GDPR compliance. With over 500 satisfied clients, including ThriveCart and Ticketmaster, Certainly helps organizations pursue sustainable growth.

If you are still uncertain whether Certainly is the best option for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Artificial Intelligence Software Features

✘ hypertune
✘ live chat
✘ trade off
✔ automation
✘ dashboards
✘ self service
✘ customization
✘ mobile access
✘ voice cloning
✘ cloud security
✘ sla management
✘ speech to text
✘ case management
✘ crm integration
✘ data encryption
✘ lead management
✘ mlops platforms
✘ task management
✘ canned responses
✘ natural language
✘ sales automation
✘ security measure
✘ anomaly detection
✘ billing invoicing
✔ context awareness
✘ emotion detection
✘ ticket management
✘ contact management
✘ visual recognition
✘ collaboration tools
✘ document management
✘ employee onboarding
✘ firewall protection
✘ multimodal analysis
✘ omnichannel support
✘ self service portal
✘ smart data recovery
✘ threat intelligence
✘ workflow automation
✘ smart data discovery
✔ bot design deployment
✘ client management crm
✘ escalation management
✘ multilanguage support
✘ data labeling software
✘ generative ai software
✔ multi language support
✘ performance management
✘ self service dashboard
✘ text to speech to text
✘ analytics and reporting
✘ bot design deploymentnt
✘ customizable dashboards
✘ predictive capabilities
✘ reporting and analytics
✘ self service dashboards
✘ synthetic data software
✘ e signature capabilities
✘ training and development
✘ vulnerability management
✘ bot design and deployment
✘ customer feedback surveys
✘ machine learning software
✔ natural language dialogue
✘ natural language software
✘ neutral language dialouge
✘ sales pipeline management
✘ legal research integration
✘ natural language detection
✘ sf artificial intelligence
✘ anti virus and anti malware
✘ document automationassembly
✘ natural language processing
✘ attendance and time tracking
✘ compliance security features
✘ security audits and reporting
✘ text to speech speech to text
✘ design collaboration platforms
✘ employee information management
✘ prediction of the next question
✘ trade off via scenario modeling
✘ automation bot design deployment
✘ text to speech and speech to text
✘ multi language support basic level
✘ recruitment and applicant tracking
✘ conversational intelligence software
✘ defect detection using image analysis
✘ entity extraction with text analytics
✘ data science machine learning platforms
✘ anomaly detection predictive maintenance
✘ predictive capabilities anomaly detection
✘ anamoly detection and predictive maintenance
✘ anomaly detection and predictive maintenance
✘ anamoly discussion and predictive maintenance
✘ automation for processing and insight extraction
✘ visual recognition this applies to its ocr capabilities

Pros

  • ✔ Strong analytics and reporting improvements
  • ✔ Accurate AI bot with fast responses
  • ✔ Significant reduction in agent workload

Cons

  • ✘ Product management lacks reliable internal process
  • ✘ Occasional delays in customer support response

Price

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Certainly offers support through email and phone.

Yes, Certainly provides an API.

The vendor offers Starter, Growth, and Enterprise plans, which can be customized based on conversation volume, required features, and business needs. Get a personalized Certainly pricing quote for your business today!

No, Certainly does not have a dedicated mobile app.

Certainly features are used by organizations across various industries and sectors including fashion retail, logistics, e-commerce, entertainment, and IT.

The software is available in more than 40 languages, including English, German, French, Spanish, Italian, and Dutch.

Certainly integrates with various platforms, including Salesforce, HubSpot, Shopify, Zendesk, UPS, Klaviyo, and Kustomer software.