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Delighted

Delighted offers a user-friendly experience management platform that enables companies to collect valuable feedback aimed at enhancing customer loyalty through...

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Delighted offers a user-friendly experience management platform that enables companies to collect valuable feedback aimed at enhancing customer loyalty through...

Watch Demo Get Pricing
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Product Overview

Delighted offers a user-friendly experience management platform that enables companies to collect valuable feedback aimed at enhancing customer loyalty through the use of artificial intelligence. Although its customization options may not be the most sophisticated, the software's straightforward interface and rapid deployment make it a dependable option for monitoring customer sentiment.

Product Details

What Is Delighted?

Delighted serves as an experience management platform aimed at assisting businesses in gathering and analyzing feedback from both customers and employees within minutes, utilizing AI technology. Users can access real-time insights, categorize responses, and segment feedback for a more thorough analysis. The AI features enhance sentiment detection and text analysis, enabling teams to swiftly recognize trends and direct feedback to the appropriate individuals.

Delighted Pricing

The pricing for Delighted is organized into the following plans:

  • Free (for 25 responses and one user)

  • Starter: $19/month

  • Growth: $39/month

  • Advanced: $149/month

  • Premium: $249/month

Request a tailored Delighted pricing quote for your organization today!

Note: Prices are subject to change.

Delighted Integrations

This software can integrate with various systems and platforms, including:

  • Slack software

  • Shopify software

  • Zendesk suite

  • Salesforce

  • Squarespace

Watch the Delighted demo to explore more about its integration capabilities.

Who Is Delighted For?

The software is well-suited for a diverse array of industries and sectors, such as:

  • Entertainment

  • Hospitality

  • Fashion

  • Retail

  • Food

Is Delighted Right For You?

Delighted is a reliable option for businesses looking to assess customer experience without compromising on ease of use or data accuracy. The platform merges user-friendly survey templates with powerful integrations, allowing CX and Product teams to handle significant volumes of customer feedback effectively. Additionally, Delighted ensures the security of user feedback through SSL encryption, two-step security, and adherence to GDPR, CCPA, and SOC 2 standards, making it a trustworthy choice.

If you still have questions about Delighted software, feel free to reach out to our support team at info@softwareseekers.com for further assistance.

Artificial Intelligence Software Features

✘ hypertune
✘ live chat
✘ trade off
✔ automation
✘ dashboards
✘ self service
✘ customization
✘ mobile access
✘ voice cloning
✘ cloud security
✘ sla management
✘ speech to text
✘ case management
✘ crm integration
✘ data encryption
✘ lead management
✘ mlops platforms
✘ task management
✘ canned responses
✘ natural language
✘ sales automation
✘ security measure
✘ anomaly detection
✘ billing invoicing
✘ context awareness
✘ emotion detection
✘ ticket management
✘ contact management
✘ visual recognition
✘ collaboration tools
✘ document management
✘ employee onboarding
✘ firewall protection
✘ multimodal analysis
✘ omnichannel support
✘ self service portal
✘ smart data recovery
✘ threat intelligence
✘ workflow automation
✔ smart data discovery
✘ bot design deployment
✘ client management crm
✘ escalation management
✘ multilanguage support
✘ data labeling software
✘ generative ai software
✔ multi language support
✘ performance management
✘ self service dashboard
✘ text to speech to text
✘ analytics and reporting
✘ bot design deploymentnt
✘ customizable dashboards
✘ predictive capabilities
✘ reporting and analytics
✔ self service dashboards
✘ synthetic data software
✘ e signature capabilities
✘ training and development
✘ vulnerability management
✘ bot design and deployment
✘ customer feedback surveys
✘ machine learning software
✘ natural language dialogue
✘ natural language software
✘ neutral language dialouge
✘ sales pipeline management
✘ legal research integration
✘ natural language detection
✘ sf artificial intelligence
✘ anti virus and anti malware
✘ document automationassembly
✘ natural language processing
✘ attendance and time tracking
✘ compliance security features
✘ security audits and reporting
✘ text to speech speech to text
✘ design collaboration platforms
✘ employee information management
✘ prediction of the next question
✘ trade off via scenario modeling
✘ automation bot design deployment
✘ text to speech and speech to text
✘ multi language support basic level
✘ recruitment and applicant tracking
✘ conversational intelligence software
✘ defect detection using image analysis
✔ entity extraction with text analytics
✘ data science machine learning platforms
✘ anomaly detection predictive maintenance
✘ predictive capabilities anomaly detection
✘ anamoly detection and predictive maintenance
✘ anomaly detection and predictive maintenance
✘ anamoly discussion and predictive maintenance
✘ automation for processing and insight extraction
✘ visual recognition this applies to its ocr capabilities

Pros

  • ✔ Enables simple collection of reader feedback
  • ✔ Provides fast and efficient automated survey send process
  • ✔ Features a clear graphical interface for simple navigation

Cons

  • ✘ Contact breakdown of survey sends may require an extra request
  • ✘ Survey prompt style and presentation could be improved

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Delighted provides an API.

The vendor offers four plans: Free (25 responses and one user), Starter ($19/month), Growth ($39/month), Advanced ($149/month), and Premium ($249/month). Request a customized Delighted price plan for your business today!

Yes, the platform offers a mobile app.

Delighted provides support through email, its help center, and a blog.

The software supports multiple languages, including English, Spanish, and German.

Delighted features are designed for businesses across industries and sectors like retail, hospitality, food, fashion, and entertainment.

The platform integrates with various software and services including Squarespace, Salesforce, Zendesk suite, Shopify, and Slack.