logo

Genesys Cloud CX

Genesys Cloud CX serves as a sophisticated platform for orchestrating experiences, driven by artificial intelligence. It effectively integrates interactions bet...

★ ★ ★ ★ ★

0.00 | 0 Reviews

Watch Demo Get Pricing

Genesys Cloud CX serves as a sophisticated platform for orchestrating experiences, driven by artificial intelligence. It effectively integrates interactions bet...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Genesys Cloud CX serves as a sophisticated platform for orchestrating experiences, driven by artificial intelligence. It effectively integrates interactions between customers and employees, ensuring a smooth connection. Although the formatting for data extraction may present some difficulties, this platform delivers a comprehensive solution packed with features. By leveraging intelligent automation, it tailors experiences on a large scale, while also facilitating omnichannel engagement and providing robust workforce management tools.

Product Details

What Is Genesys Cloud CX?

Genesys Cloud CX stands out as an advanced platform for AI-driven experience orchestration. It expertly manages every interaction involving customers and employees, crafting journeys for the crucial moments that matter. Recognized worldwide, this solution integrates customer engagement, workforce engagement, and journey management into a single cloud-native environment. Utilizing embedded AI, it enhances intelligent routing and facilitates omnichannel interactions, greatly improving customer loyalty and employee retention by delivering personalized experiences on a large scale.

Genesys Cloud CX Pricing

The pricing structure for Genesys Cloud CX is adaptable and based on capabilities, catering to various business requirements. Organizations have the flexibility to select the plan that suits them best.

Named License

  • Genesys Cloud CX 1 – $75/user/month

  • Genesys Cloud CX 2 – $115/user/month

  • Genesys Cloud CX 3 — $115/user/month

  • Genesys Cloud CX 4 — $240+/user/month

Concurrent License

  • Genesys Cloud CX 1 – $110/user/month

  • Genesys Cloud CX 2 – $170/user/month

  • Genesys Cloud CX 3 — $230/user/month

  • Genesys Cloud CX 4 — $360/user/month

Obtain a comprehensive breakdown of Genesys Cloud CX costs to assist you in comparing plans and selecting the one that aligns with your business needs.

Please note: The pricing is subject to change.

Genesys Cloud CX Integrations

This software allows integration with various systems and platforms, including:

  • Salesforce

  • Aws

  • Zoom

  • Zendesk

  • Avtex

Check out the demo of Genesys Cloud CX to discover more about its integration capabilities.

Who Is Genesys Cloud CX For?

The software is perfectly suited for numerous industries, such as:

  • Banking

  • Healthcare

  • Retail

Is Genesys Cloud CX Right For You?

If you're aiming to upgrade your contact center with a cloud-native platform that consolidates customer engagement and workforce management, then Genesys Cloud CX is an outstanding choice. It offers exceptional scalability, top-notch security, and an open, API-first architecture, making it ideal for businesses of any size. By utilizing native AI for orchestrating experiences and providing a unified tool for crafting seamless customer journeys, it enables significant outcomes such as enhanced agent productivity and increased first-call resolution rates.

If you're still unsure whether the Genesys Cloud CX software meets your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Artificial Intelligence Software Features

✘ hypertune
✘ live chat
✘ trade off
✘ automation
✘ dashboards
✘ self service
✘ customization
✘ mobile access
✘ voice cloning
✘ cloud security
✘ sla management
✘ speech to text
✘ case management
✘ crm integration
✘ data encryption
✘ lead management
✘ mlops platforms
✘ task management
✘ canned responses
✘ natural language
✘ sales automation
✘ security measure
✘ anomaly detection
✘ billing invoicing
✔ context awareness
✘ emotion detection
✘ ticket management
✘ contact management
✘ visual recognition
✘ collaboration tools
✘ document management
✘ employee onboarding
✘ firewall protection
✘ multimodal analysis
✘ omnichannel support
✘ self service portal
✘ smart data recovery
✘ threat intelligence
✘ workflow automation
✘ smart data discovery
✔ bot design deployment
✘ client management crm
✘ escalation management
✘ multilanguage support
✘ data labeling software
✘ generative ai software
✔ multi language support
✘ performance management
✘ self service dashboard
✘ text to speech to text
✘ analytics and reporting
✘ bot design deploymentnt
✘ customizable dashboards
✔ predictive capabilities
✘ reporting and analytics
✘ self service dashboards
✘ synthetic data software
✘ e signature capabilities
✘ training and development
✘ vulnerability management
✘ bot design and deployment
✘ customer feedback surveys
✘ machine learning software
✔ natural language dialogue
✘ natural language software
✘ neutral language dialouge
✘ sales pipeline management
✘ legal research integration
✘ natural language detection
✘ sf artificial intelligence
✘ anti virus and anti malware
✘ document automationassembly
✘ natural language processing
✘ attendance and time tracking
✘ compliance security features
✘ security audits and reporting
✔ text to speech speech to text
✘ design collaboration platforms
✘ employee information management
✘ prediction of the next question
✘ trade off via scenario modeling
✘ automation bot design deployment
✘ text to speech and speech to text
✘ multi language support basic level
✘ recruitment and applicant tracking
✘ conversational intelligence software
✘ defect detection using image analysis
✘ entity extraction with text analytics
✘ data science machine learning platforms
✘ anomaly detection predictive maintenance
✘ predictive capabilities anomaly detection
✘ anamoly detection and predictive maintenance
✘ anomaly detection and predictive maintenance
✘ anamoly discussion and predictive maintenance
✘ automation for processing and insight extraction
✘ visual recognition this applies to its ocr capabilities

Pros

  • ✔ Continually improving, promising strong future performance
  • ✔ Combines many features in one solution
  • ✔ Easy to use with a friendly interface
  • ✔ Reduces reliance on third-party vendors
  • ✔ Helps minimize overall operational costs
  • ✔ Smooth functionality for large agent teams

Cons

  • ✘ Occasional concerns about potential downtime
  • ✘ Minor lag issues due to cloud hosting

Price

Professional

Custom

Get Free Guidance from Our Solution Experts.

Ratings

★ ★ ★ ★ ★
0.00 | 0 reviews

Ratings Distribution

Positive

0%

Neutral

0%

Negative

0%

User Reviews

No reviews yet

Be the first to share your experience with Genesys Cloud CX.

Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes. Genesys Cloud CX is built on a native API-first, open cloud platform. This allows for continuous innovation and enables businesses to integrate easily and build custom experiences.

Yes, Genesys Cloud CX offers iOS and Android apps, including Collaborate, Communicate, Tempo, and Insights, enabling agents and supervisors to manage calls, chats, schedules, and performance on the go.

Genesys Cloud CX supports a wide range of user interface languages including English, Arabic (beta), Chinese (Simplified and Traditional), Czech, Danish, Dutch, Finnish, French, German, Hebrew (beta), Hindi (beta), Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil & Portugal), Russian, Spanish, Swedish, Thai (beta), Turkish, and Ukrainian.

Genesys Cloud CX offers both Named and Concurrent licensing. Named plans start with CX 1 at $75/user/month, followed by CX 2 and CX 3 at $115/user/month each. The premium CX 4 plan starts at $240+/user/month. For Concurrent Licenses, CX 1 is $110/user/month, CX 2 is $170/user/month, CX 3 is $230/user/month, and CX 4 is $360/user/month. To make the best choice for your organization, you can request a detailed Genesys Cloud CX price breakdown and compare plans to find the one that aligns with your operational goals and budget.

The platform also seamlessly integrates with leading business systems and tools, including Salesforce, AWS, Zoom, Zendesk, and Avtex, enabling smooth data synchronization and enhanced workflow efficiency.

Typical users include contact center agents, supervisors, and administrators across industries like Banking, Healthcare, Retail, Insurance, and Government, serving companies of all sizes.

Genesys offers tiered support through its Genesys Care program, including Business Care, Business Care Plus, and Premium Care. Support options include 24/7 live chat, remote diagnostics, knowledge base access, and community forums.