Hiver

star star star star star 0.0 (0 reviews) | Artificial Intelligence Software · Conversational Intelligence Software

Enhance team collaboration with Hiver, the SaaS solution for efficient email management and multi-channel helpdesk support. Streamline your workflow today!

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Product Overview

Hiver is a Software as a Service (SaaS) solution designed to enhance teamwork within organizations by streamlining email management and providing a multi-channel helpdesk. Although it has some limitations in customizing features such as live chat icons, Hiver empowers teams to collectively manage conversations and work together efficiently across various areas including sales, support, recruitment, project management, and operational tasks.

Product Details

What Is Hiver Software?

Hiver software is the pioneering helpdesk tailored specifically for Google Workspace, allowing teams to deliver prompt and empathetic customer support directly from Gmail. With Hiver, users can easily assign, monitor, and collaborate on customer emails while taking advantage of sophisticated analytics and automation — all within the user-friendly Gmail environment. This method removes the hassle of lengthy software training or constant tab switching, thus optimizing workflows effectively.

Hiver Pricing

The pricing structure of Hiver includes five distinct plans:

Free plan: $0
Lite: $24
Growth: $34
Pro: $59
Elite: Custom quote

A free trial of Hiver software is also offered. Obtain a comprehensive estimate of Hiver costs to make an informed choice for your organization.

Please note: Pricing may vary.

Hiver Integrations

This software supports a variety of third-party integrations, such as:

Aircall
Asana
Jira
QuickBooks
Salesforce
Slack
WhatsApp
Zapier

You can arrange a free demo of Hiver to discover more about its integration capabilities.

Who Is Hiver For?

The Hiver software caters to a wide range of industries and sectors, including:

Technology and software
Healthcare
Education
Travel and hospitality
Logistics
Manufacturing

Is Hiver Software Right For You?

This collaborative email platform allows teams to deliver swift and compassionate customer service. It enables teams to provide dedicated support directly through Gmail. Key features include email tagging, automatic assignment, templates, analytics, collision alerts, and SLA management. The software guarantees secure communications without storing emails, making it a preferred choice for numerous companies like Canva, Upwork, and Flexport.

If you still have questions about Hiver, reach out to our team at info@softwareseekers.com for expert assistance.

Artificial Intelligence Software Features

cancel HyperTune

check_circle Live Chat

cancel Trade-off

cancel Automation

cancel Dashboards

cancel Self-Service

cancel Customization

cancel Mobile Access

cancel Voice Cloning

cancel Cloud Security

check_circle SLA Management

cancel Speech-To-Text

cancel Case Management

check_circle CRM Integration

cancel Data Encryption

cancel Lead Management

cancel MLOps Platforms

cancel Task Management

cancel Canned Responses

cancel Natural Language

cancel Sales Automation

cancel Security Measure

cancel Anomaly Detection

cancel Billing & Invoicing

cancel Context Awareness

cancel Emotion Detection

check_circle Ticket Management

cancel Contact Management

cancel Visual Recognition

cancel Collaboration Tools

cancel Document Management

cancel Employee Onboarding

cancel Firewall Protection

cancel Multimodal Analysis

check_circle Omnichannel Support

cancel Self-Service Portal

cancel Smart Data Recovery

cancel Threat Intelligence

cancel Workflow Automation

cancel Smart Data Discovery

cancel Bot Design & Deployment

cancel Client Management (CRM)

cancel Escalation Management

cancel Multi‑Language Support

cancel Data Labeling Software

cancel Generative AI Software

cancel Multi Language Support

cancel Performance Management

cancel Self-service Dashboard

cancel Text To Speech To Text

check_circle Analytics and Reporting

cancel Bot Design & Deploymentnt

cancel Customizable Dashboards

cancel Predictive Capabilities

cancel Reporting And Analytics

cancel Self Service Dashboards

cancel Synthetic Data Software

cancel E-signature Capabilities

cancel Training and Development

cancel Vulnerability Management

cancel Bot Design And Deployment

check_circle Customer Feedback Surveys

cancel Machine Learning Software

cancel Natural Language Dialogue

cancel Natural Language Software

cancel Neutral Language Dialouge

cancel Sales Pipeline Management

cancel Legal Research Integration

cancel Natural Language Detection

cancel SF Artificial Intelligence

cancel Anti-Virus And Anti-Malware

cancel Document Automation/Assembly

cancel Natural Language Processing

cancel Attendance and Time Tracking

cancel Compliance & Security Features

cancel Security Audits and Reporting

cancel Text To Speech & Speech To Text

cancel Design Collaboration Platforms

cancel Employee Information Management

cancel Prediction of The Next Question

cancel Trade-off (via scenario modeling)

cancel Automation Bot Design & Deployment

cancel Text To Speech And Speech To Text

cancel Multi-Language Support (basic level)

cancel Recruitment and Applicant Tracking

cancel Conversational Intelligence Software

cancel Defect Detection Using Image Analysis

cancel Entity Extraction With Text Analytics

cancel Data Science & Machine Learning Platforms

cancel Anomaly Detection & Predictive Maintenance

cancel Predictive Capabilities / Anomaly Detection

cancel Anamoly Detection And Predictive Maintenance

cancel Anomaly Detection And Predictive Maintenance

cancel Anamoly DIscussion And Predictive Maintenance

cancel Automation (For processing and insight extraction)

cancel Visual Recognition (This applies to its OCR capabilities)

Pros & Cons

Pros

checkSeamlessly tag emails and route them

checkUseful email templates and a knowledge base feature

checkIntuitive design that requires little training for team members

checkReal-time notifications prevent duplication of the same email

Cons

closeLack of customization options for features like live chat icons, according to some software users

closeOnly one person can be assigned to an email, which can be a drawback for collaborative tasks

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Frequently Asked Questions

Yes, Hiver software provides API access.

Hiver software supports the English language.

Yes, Hiver software offers a mobile app for iOS and Android devices.

The software supports a variety of third-party integrations, including QuickBooks, Salesforce, Slack, Aircall, Asana, Jira, Okta, WhatsApp, and Zapier.

The Hiver cost includes five distinct pricing plans: a Free plan at $0, Lite for $24, Growth for $34, Pro for $59, and Elite with a custom quote, along with an option for a free trial. Users can request a detailed analysis of the Hiver price.

Hiver software provides support through phone, a 24/7 live representative, chat, email/help desk, FAQs/forums, and a knowledge base.

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