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Hiver

Hiver is a Software as a Service (SaaS) solution designed to enhance teamwork within organizations by streamlining email management and providing a multi-channe...

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Hiver is a Software as a Service (SaaS) solution designed to enhance teamwork within organizations by streamlining email management and providing a multi-channe...

Watch Demo Get Pricing
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Product Overview

Hiver is a Software as a Service (SaaS) solution designed to enhance teamwork within organizations by streamlining email management and providing a multi-channel helpdesk. Although it has some limitations in customizing features such as live chat icons, Hiver empowers teams to collectively manage conversations and work together efficiently across various areas including sales, support, recruitment, project management, and operational tasks.

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Product Details

What Is Hiver Software?

Hiver software is the pioneering helpdesk tailored specifically for Google Workspace, allowing teams to deliver prompt and empathetic customer support directly from Gmail. With Hiver, users can easily assign, monitor, and collaborate on customer emails while taking advantage of sophisticated analytics and automation — all within the user-friendly Gmail environment. This method removes the hassle of lengthy software training or constant tab switching, thus optimizing workflows effectively.

Hiver Pricing

The pricing structure of Hiver includes five distinct plans:

  • Free plan: $0

  • Lite: $24

  • Growth: $34

  • Pro: $59

  • Elite: Custom quote

A free trial of Hiver software is also offered. Obtain a comprehensive estimate of Hiver costs to make an informed choice for your organization.

Please note: Pricing may vary.

Hiver Integrations

This software supports a variety of third-party integrations, such as:

  • Aircall

  • Asana

  • Jira

  • QuickBooks

  • Salesforce

  • Slack

  • WhatsApp

  • Zapier

You can arrange a free demo of Hiver to discover more about its integration capabilities.

Who Is Hiver For?

The Hiver software caters to a wide range of industries and sectors, including:

  • Technology and software

  • Healthcare

  • Education

  • Travel and hospitality

  • Logistics

  • Manufacturing

Is Hiver Software Right For You?

This collaborative email platform allows teams to deliver swift and compassionate customer service. It enables teams to provide dedicated support directly through Gmail. Key features include email tagging, automatic assignment, templates, analytics, collision alerts, and SLA management. The software guarantees secure communications without storing emails, making it a preferred choice for numerous companies like Canva, Upwork, and Flexport.

If you still have questions about Hiver, reach out to our team at info@softwareseekers.com for expert assistance.

Artificial Intelligence Software Features

✘ hypertune
✔ live chat
✘ trade off
✘ automation
✘ dashboards
✘ self service
✘ customization
✘ mobile access
✘ voice cloning
✘ cloud security
✔ sla management
✘ speech to text
✘ case management
✔ crm integration
✘ data encryption
✘ lead management
✘ mlops platforms
✘ task management
✘ canned responses
✘ natural language
✘ sales automation
✘ security measure
✘ anomaly detection
✘ billing invoicing
✘ context awareness
✘ emotion detection
✔ ticket management
✘ contact management
✘ visual recognition
✘ collaboration tools
✘ document management
✘ employee onboarding
✘ firewall protection
✘ multimodal analysis
✔ omnichannel support
✘ self service portal
✘ smart data recovery
✘ threat intelligence
✘ workflow automation
✘ smart data discovery
✘ bot design deployment
✘ client management crm
✘ escalation management
✘ multilanguage support
✘ data labeling software
✘ generative ai software
✘ multi language support
✘ performance management
✘ self service dashboard
✘ text to speech to text
✔ analytics and reporting
✘ bot design deploymentnt
✘ customizable dashboards
✘ predictive capabilities
✘ reporting and analytics
✘ self service dashboards
✘ synthetic data software
✘ e signature capabilities
✘ training and development
✘ vulnerability management
✘ bot design and deployment
✔ customer feedback surveys
✘ machine learning software
✘ natural language dialogue
✘ natural language software
✘ neutral language dialouge
✘ sales pipeline management
✘ legal research integration
✘ natural language detection
✘ sf artificial intelligence
✘ anti virus and anti malware
✘ document automationassembly
✘ natural language processing
✘ attendance and time tracking
✘ compliance security features
✘ security audits and reporting
✘ text to speech speech to text
✘ design collaboration platforms
✘ employee information management
✘ prediction of the next question
✘ trade off via scenario modeling
✘ automation bot design deployment
✘ text to speech and speech to text
✘ multi language support basic level
✘ recruitment and applicant tracking
✘ conversational intelligence software
✘ defect detection using image analysis
✘ entity extraction with text analytics
✘ data science machine learning platforms
✘ anomaly detection predictive maintenance
✘ predictive capabilities anomaly detection
✘ anamoly detection and predictive maintenance
✘ anomaly detection and predictive maintenance
✘ anamoly discussion and predictive maintenance
✘ automation for processing and insight extraction
✘ visual recognition this applies to its ocr capabilities

Pros

  • ✔ Seamlessly tag emails and route them
  • ✔ Useful email templates and a knowledge base feature
  • ✔ Intuitive design that requires little training for team members
  • ✔ Real-time notifications prevent duplication of the same email

Cons

  • ✘ Lack of customization options for features like live chat icons, according to some software users
  • ✘ Only one person can be assigned to an email, which can be a drawback for collaborative tasks

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Hiver software provides API access.

Hiver software supports the English language.

Yes, Hiver software offers a mobile app for iOS and Android devices.

The software supports a variety of third-party integrations, including QuickBooks, Salesforce, Slack, Aircall, Asana, Jira, Okta, WhatsApp, and Zapier.

The Hiver cost includes five distinct pricing plans: a Free plan at $0, Lite for $24, Growth for $34, Pro for $59, and Elite with a custom quote, along with an option for a free trial. Users can request a detailed analysis of the Hiver price.

Hiver software provides support through phone, a 24/7 live representative, chat, email/help desk, FAQs/forums, and a knowledge base.