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LivePerson

LivePerson streamlines interactions with customers, boosting engagement through various digital platforms. Although it can dramatically cut down on response tim...

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LivePerson streamlines interactions with customers, boosting engagement through various digital platforms. Although it can dramatically cut down on response tim...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

LivePerson streamlines interactions with customers, boosting engagement through various digital platforms. Although it can dramatically cut down on response times, smaller enterprises might encounter challenges with its setup and associated costs. Nonetheless, its capacity to manage a high number of inquiries positions it as an effective solution for enhancing the efficiency of customer service.

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Product Details

What Is LivePerson?

Overview

LivePerson is a cloud-based solution tailored for businesses aiming to enhance customer interactions through various digital channels. Primarily focused on e-commerce and financial sectors, it provides AI-powered tools that optimize customer support, lower operational expenses, and improve user engagement. By automating replies and handling a large number of inquiries, LivePerson effectively tackles the challenges associated with delivering consistent and prompt customer service.

LivePerson Pricing

This software features three primary plans:

  • Bronze: Aimed at boosting productivity with a messaging-centric workspace.

  • Silver: Enhances self-service capabilities through intelligent automation.

  • Gold: Provides advanced analytics along with generative AI functionalities.

The pricing for each plan varies based on your organization's specific type and requirements. Users can obtain pricing details tailored to their needs.

LivePerson Integrations

LivePerson offers smooth integration with numerous popular business applications, such as:

  • Salesforce

  • Microsoft Dynamics

  • NetSuite

  • SugarCRM

  • Zendesk

Watch a complimentary LivePerson demo to explore more about its integration capabilities.

Who Is LivePerson For?

This software is crafted for companies of all sizes across diverse sectors, including:

  • Financial services

  • Retail

  • Telecommunications and cable

  • Travel and hospitality

  • Automotive

Is LivePerson Right For You?

Acknowledged as a frontrunner in the field, LivePerson enables businesses to provide tailored experiences on a large scale, promoting customer satisfaction and operational effectiveness. It delivers secure solutions that comply with PCI DSS standards.

If you are still uncertain whether LivePerson is the right choice for your needs, feel free to reach out to our customer support team at info@softwareseekers.com, and we will assist you in making an informed decision.

Artificial Intelligence Software Features

✘ hypertune
✘ live chat
✘ trade off
✔ automation
✘ dashboards
✘ self service
✘ customization
✘ mobile access
✘ voice cloning
✘ cloud security
✘ sla management
✘ speech to text
✘ case management
✘ crm integration
✘ data encryption
✘ lead management
✘ mlops platforms
✘ task management
✘ canned responses
✘ natural language
✘ sales automation
✘ security measure
✘ anomaly detection
✘ billing invoicing
✘ context awareness
✘ emotion detection
✘ ticket management
✘ contact management
✘ visual recognition
✘ collaboration tools
✘ document management
✘ employee onboarding
✘ firewall protection
✘ multimodal analysis
✘ omnichannel support
✘ self service portal
✘ smart data recovery
✘ threat intelligence
✘ workflow automation
✘ smart data discovery
✔ bot design deployment
✘ client management crm
✘ escalation management
✘ multilanguage support
✘ data labeling software
✘ generative ai software
✘ multi language support
✘ performance management
✘ self service dashboard
✘ text to speech to text
✘ analytics and reporting
✘ bot design deploymentnt
✘ customizable dashboards
✔ predictive capabilities
✘ reporting and analytics
✘ self service dashboards
✘ synthetic data software
✘ e signature capabilities
✘ training and development
✘ vulnerability management
✘ bot design and deployment
✘ customer feedback surveys
✘ machine learning software
✔ natural language dialogue
✘ natural language software
✘ neutral language dialouge
✘ sales pipeline management
✘ legal research integration
✘ natural language detection
✘ sf artificial intelligence
✘ anti virus and anti malware
✘ document automationassembly
✘ natural language processing
✘ attendance and time tracking
✘ compliance security features
✘ security audits and reporting
✔ text to speech speech to text
✘ design collaboration platforms
✘ employee information management
✘ prediction of the next question
✘ trade off via scenario modeling
✘ automation bot design deployment
✘ text to speech and speech to text
✘ multi language support basic level
✘ recruitment and applicant tracking
✘ conversational intelligence software
✘ defect detection using image analysis
✘ entity extraction with text analytics
✘ data science machine learning platforms
✘ anomaly detection predictive maintenance
✘ predictive capabilities anomaly detection
✘ anamoly detection and predictive maintenance
✘ anomaly detection and predictive maintenance
✘ anamoly discussion and predictive maintenance
✘ automation for processing and insight extraction
✘ visual recognition this applies to its ocr capabilities

Pros

  • ✔ Intuitive interface
  • ✔ Scalable and secure platform
  • ✔ Excellent integration with messaging platforms
  • ✔ User-friendly
  • ✔ Customizable chatbots

Cons

  • ✘ Missing some desired platform features
  • ✘ Limited alert system for issues
  • ✘ Cannot set different channel thresholds
  • ✘ Customer support could be better

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, LivePerson offers an API.

LivePerson supports English and Spanish.

LivePerson integrates with NetSuite, Salesforce and Microsoft Dynamics.

LivePerson supports Android and iOS devices.

Users can get custom pricing for their businesses.

The typical users of LivePerson are those in the financial services, retail and cable industries.

LivePerson offers Knowledge Base, email, chat, phone support and FAQs.