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Unbabel

Unbabel is a comprehensive Language Operations platform that offers AI-driven translation services along with the option for human review, applicable in chat, t...

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Unbabel is a comprehensive Language Operations platform that offers AI-driven translation services along with the option for human review, applicable in chat, t...

Watch Demo Get Pricing
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Product Overview

Unbabel is a comprehensive Language Operations platform that offers AI-driven translation services along with the option for human review, applicable in chat, ticketing, and various content types. Many users appreciate the straightforward workflows and prompt customer service. Nonetheless, there are instances where translation delays have been noted by some users. Regardless, the platform's quality estimation tools and seamless integration with native CRM systems enable teams to provide dependable multilingual assistance.

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Product Details

What Is Unbabel?

Unbabel serves as a platform for AI-driven translation and language operations, specifically designed for teams focused on customer support and localization. By merging machine translation that is trained in specific domains with human oversight when necessary, it ensures high-quality results through real-time quality assessment and reporting. Organizations utilize Unbabel to translate communications such as chat, emails, and knowledge bases within their helpdesk and CRM systems, all while minimizing disruptions to their workflow and preserving their brand's voice.

Unbabel Pricing

The company provides four different pricing tiers to cater to various scaling requirements:

  • Pay As You Go: Custom Pricing

  • Starter: Starting at $10,000/month

  • Standard: Starting at $30,000/month

  • Enterprise: Starting at $120,000/month

For a tailored quote on Unbabel pricing that suits your business needs, make sure to request one today.

Please note that the pricing information has been obtained from third-party sources and may change.

Unbabel Integrations

This software enables integration with various systems and platforms, including:

  • Salesforce Service Cloud

  • Intercom

  • Freshdesk

  • Kustomer

  • Helpshift

To gain deeper insights into its integration capabilities, watch the Unbabel demo.

Who Is Unbabel For?

The platform is well-suited for a diverse array of industries and sectors such as:

  • Retail

  • Technology

  • Gaming

  • Travel and hospitality

  • Fintech and banking

  • Ecommerce

Is Unbabel Right For You?

Unbabel is perfect for teams requiring quantifiable translation quality, on-demand editorial review, and minimal disruption within tools like Salesforce, Zendesk, or Intercom. The quality estimation and reporting features allow for verification of results, while integrations keep agents operating efficiently in a single environment. It excels in scenarios involving high-volume multilingual support and localization efforts.

If you're still uncertain whether Unbabel is the right choice for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Artificial Intelligence Software Features

✘ hypertune
✘ live chat
✘ trade off
✔ automation
✘ dashboards
✘ self service
✘ customization
✘ mobile access
✘ voice cloning
✘ cloud security
✘ sla management
✘ speech to text
✘ case management
✘ crm integration
✘ data encryption
✘ lead management
✘ mlops platforms
✘ task management
✘ canned responses
✘ natural language
✘ sales automation
✘ security measure
✘ anomaly detection
✘ billing invoicing
✔ context awareness
✘ emotion detection
✘ ticket management
✘ contact management
✘ visual recognition
✘ collaboration tools
✘ document management
✘ employee onboarding
✘ firewall protection
✘ multimodal analysis
✘ omnichannel support
✘ self service portal
✘ smart data recovery
✘ threat intelligence
✘ workflow automation
✘ smart data discovery
✘ bot design deployment
✘ client management crm
✘ escalation management
✘ multilanguage support
✘ data labeling software
✘ generative ai software
✔ multi language support
✘ performance management
✘ self service dashboard
✘ text to speech to text
✘ analytics and reporting
✘ bot design deploymentnt
✘ customizable dashboards
✔ predictive capabilities
✘ reporting and analytics
✔ self service dashboards
✘ synthetic data software
✘ e signature capabilities
✘ training and development
✘ vulnerability management
✘ bot design and deployment
✘ customer feedback surveys
✘ machine learning software
✘ natural language dialogue
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✘ neutral language dialouge
✘ sales pipeline management
✘ legal research integration
✘ natural language detection
✘ sf artificial intelligence
✘ anti virus and anti malware
✘ document automationassembly
✘ natural language processing
✘ attendance and time tracking
✘ compliance security features
✘ security audits and reporting
✘ text to speech speech to text
✘ design collaboration platforms
✘ employee information management
✘ prediction of the next question
✘ trade off via scenario modeling
✘ automation bot design deployment
✘ text to speech and speech to text
✘ multi language support basic level
✘ recruitment and applicant tracking
✘ conversational intelligence software
✘ defect detection using image analysis
✔ entity extraction with text analytics
✘ data science machine learning platforms
✘ anomaly detection predictive maintenance
✘ predictive capabilities anomaly detection
✘ anamoly detection and predictive maintenance
✘ anomaly detection and predictive maintenance
✘ anamoly discussion and predictive maintenance
✘ automation for processing and insight extraction
✘ visual recognition this applies to its ocr capabilities

Pros

  • ✔ Responsive support and onboarding
  • ✔ Works inside CRM workflows
  • ✔ AI plus editor review quality

Cons

  • ✘ Occasional translation delays reported
  • ✘ Accuracy can vary by pair

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes. Unbabel provides API-based integrations and connector packages documented in the Customer Happiness Hub.

A mobile app availability is not specified by the vendor.

Unbabel supports 90+ languages and over 6,000 language pairs, with additions based on demand.

It integrates with Salesforce, Zendesk, Intercom, Freshdesk, Kustomer, Helpshift, and others.

Unbabel pricing starts with Pay As You Go (custom), Starter at $10,000/month, Standard at $30,000/month, and Enterprise at $120,000/month. For a custom Unbabel cost, contact sales.

Support is available via a Help Center for customers, the Editor Hub for translators, and our Community Support team for editors.

Users are from retail, technology, gaming, travel and hospitality, fintech and banking, and ecommerce.