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1Stream

1Stream revolutionizes the way businesses interact with their customers by integrating voice and digital communication into one cohesive, cloud-based platform t...

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1Stream revolutionizes the way businesses interact with their customers by integrating voice and digital communication into one cohesive, cloud-based platform t...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

1Stream revolutionizes the way businesses interact with their customers by integrating voice and digital communication into one cohesive, cloud-based platform that is easy to use. Although reliance on the internet can pose some challenges, the software's smooth integration with Customer Relationship Management (CRM) systems and its sophisticated automation features provide a robust and adaptable solution aimed at enhancing customer experiences.

Product Details

What Is 1Stream?

1Stream is an innovative cloud-based contact center solution tailored to improve customer interaction for businesses in Southern Africa. This platform merges various communication methods—such as voice, email, chat, and social media—into one unified system. By leveraging a flexible cloud infrastructure, 1Stream software removes the necessity for costly hardware. Its core features include smart routing and automated dialing, which enhance operational efficiency and ensure that customers reach the appropriate agents. With direct telephony integration into business applications, it addresses the challenges of fragmented data, enhancing productivity for organizations of any scale.

1Stream Pricing

The pricing structure for 1Stream is tailored to meet the unique needs of its users. For a personalized quote on 1Stream costs, please contact us.

1Stream Integrations

This software allows integration with several systems and platforms, including:

  • Zendesk

  • Salesforce

  • SugarCRM software

  • Freshdesk

  • SAP

Schedule a complimentary demo of 1Stream to discover more about its integration capabilities.

Who Is 1Stream For?

1Stream is well-suited for a diverse array of industries and sectors, such as:

  • Retail

  • Financial services

  • Insurance

  • Telecommunications

  • Travel and hospitality

Is 1Stream Right For You?

If your organization faces challenges with isolated communication channels or excessive infrastructure upkeep, 1Stream may be the perfect solution. It integrates comprehensive telephony controls directly into platforms like Zendesk or Autotask, facilitating a smooth workflow for agents. This specialized approach guarantees local compliance and support. Features such as advanced speech analytics and automated quality assurance enable businesses to uphold high service standards. In summary, the software presents an appealing combination of scalability and localized knowledge.

Still uncertain about whether 1Stream is the right choice for you? For expert guidance to help you make an informed decision, feel free to reach out to us at info@softwareseekers.com.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✔ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Automated quality assurance and scoring
  • ✔ User-friendly browser-based agent interface
  • ✔ Deep integration with major CRM platforms

Cons

  • ✘ Requires stable high-speed internet connectivity
  • ✘ No dedicated mobile app

Price

Professional

Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The platform is primarily available in English.

The platform’s pricing is tailored to each user’s specific needs and requirements. You can also request a personalized 1Stream price quote now.

No, 1Stream software does not provide an API.

The software supports integration with multiple systems and platforms, including SAP, Freshdesk, Salesforce, Zendesk, and SugarCRM software.

The software offers email and phone support.

Businesses across various industries, including travel and hospitality, financial services, telecommunications, insurance, and retail, benefit from 1Stream features.

No, it does not offer a mobile app.