4Voice
4Voice enhances the management of both incoming and outgoing calls through its hosted servers, customizable routing options, and real-time monitoring of agents....
4Voice enhances the management of both incoming and outgoing calls through its hosted servers, customizable routing options, and real-time monitoring of agents....
Product Overview
4Voice enhances the management of both incoming and outgoing calls through its hosted servers, customizable routing options, and real-time monitoring of agents. Although the initial configuration might require some effort, 4Voice offers valuable features such as performance analytics, personalized dashboards, call recording capabilities, hot-desking options, and call-barging functionalities. In summary, it is designed to assist multi-location call center teams that require centralized oversight, efficiency measurement, and forecasting capabilities.
Product Details
What Is 4Voice?
4Voice is a cloud-based VoIP call center solution tailored for both inbound and outbound call centers, utilizing standard VoIP phones. With its 2CallCenter feature, calls are managed through centralized servers that direct them to phones at various locations. The platform offers customizable call routing, real-time monitoring of calls and agents, efficiency metrics, volume analysis, forecasting assistance, personalized dashboards, and the ability to share reports across multiple channels. Additional features include call recording, hot-desking, call barging, and automated failure management. Note: official content describes 4Voice as an answering service/hosted service.
4Voice Pricing
The provider has outlined the following pricing options:
Premium Phone Service: $22.00/month
Standard Phone Service: $17.00/month
Texting / SMS: (included with premium phone service)
Request a customized pricing quote for your business from 4Voice today!
Disclaimer: Pricing is subject to change.
4Voice Integrations
This software allows integration with a variety of systems and platforms, including:
SalesForce
HubSpot CRM software
Zoho
Odoo
Bitrix
Zendesk
WhatsApp
Schedule a free demo of 4Voice to discover more about its integration capabilities.
Who Is 4Voice For?
The 4Voice solution is well-suited for numerous industries and sectors, such as:
High tech
Government
Law
Healthcare
Insurance
Logistics
Nonprofit
Is 4Voice Right For You?
If you operate a business or call center requiring cloud-hosted VoIP for both inbound and outbound communications, 4Voice offers cloud phone services alongside its 2CallCenter solution. Calls are managed via hosted servers and routed to VoIP phones at each site.
The approach of 4Voice emphasizes guidance from providers, where telecom specialists evaluate your voice communication requirements to provide a tailored solution that fits your budget, bandwidth, and priorities. One-on-one training for setup is included. This option is ideal if you prefer to host VoIP services from a secure location with expert assistance during the installation process.
If you're still uncertain whether 4Voice is the right choice for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.
Call Center Software Features
Pros
- ✔ Helpful support during installation and configuration
- ✔ Feels familiar for traditional phone users
- ✔ The configuration is delivered quickly when ordering phones
Cons
- ✘ Some handset functions felt non-intuitive
- ✘ Smaller teams may need extra guidance
Price
Professional
Custom
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Ratings
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