8x8 Contact Center

star star star star star 0.0 (0 reviews) | Call Center Software · Contact Center Software

Transform customer interactions with 8x8 Contact Center, designed for mid-sized to large teams to ensure scalable and consistent experience management.

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Product Overview

The 8x8 Contact Center enables teams to handle customer communications seamlessly across various channels. Depending on the specific setup, the range of advanced configuration options can differ, but it is designed to facilitate effective contact center operations. In general, this solution is ideal for medium to large enterprises and contact center groups dedicated to delivering a reliable and scalable customer experience management.

Product Details

What Is 8x8 Contact Center?

The 8x8 Contact Center is a cloud-driven solution tailored for businesses that oversee customer interactions through various voice and digital platforms. This comprehensive system offers omnichannel routing, AI-supported self-service options, agent workspaces, analytics, outbound marketing campaigns, and tools for workforce engagement, all within a single framework. Additionally, it seamlessly integrates with various business and CRM applications to enhance daily operations.

This software empowers teams to manage customer communications with greater efficiency, boost agent productivity, and provide consistent support experiences.

8x8 Contact Center Pricing

8x8 Contact Center provides several flexible pricing plans:

Contact Center
CX Beyond the Contact Center
Communications APIs
Unified Communications

Get in touch for a personalized quote on 8x8 Contact Center pricing tailored to your business!

Please note: Pricing is subject to change.

8x8 Contact Center Integrations

The software is compatible with numerous systems and platforms, including:

Pipedrive
Krisp
ServiceNow
Calabrio
Salesforce
Creovai
Cognigy.AI

Schedule a free demonstration of 8x8 Contact Center to discover more about its integration capabilities.

Who Is 8x8 Contact Center For?

The 8x8 Contact Center is well-suited for organizations spanning a variety of industries, such as:

Information Technology
Financial Services
Healthcare
Retail
E-commerce
Telecommunications

Is 8x8 Contact Center Right For You?

If your organization aims to effectively manage customer interactions across voice and digital avenues, then 8x8 Contact Center could be the right choice. It is trusted by millions of businesses globally, including notable organizations like Live Oak Bank, McDonald’s, and Casey’s. This platform is designed to facilitate large-scale contact center operations.

The solution adheres to GDPR and HIPAA regulations while focusing on streamlining contact center functionalities and ensuring consistent customer experiences. In summary, it might be an excellent option for organizations that value compliance, dependability, and organized customer engagement.

If you still have questions about whether 8x8 Contact Center is suitable for your needs, please reach out to our customer support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

check_circle Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

cancel Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

check_circle Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

cancel Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

cancel Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

check_circle Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

check_circle Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkReliable call quality across channels

checkScales well for growing contact centers

checkStrong omnichannel interaction handling

Cons

closeInterface can feel complex initially

closeReporting customization is limited

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Frequently Asked Questions

8x8 Contact Center primarily supports the English language.

Yes, 8x8 Contact Center offers an API.

Yes, 8x8 Contact Center offers a dedicated mobile app.

The vendor offers four customizable 8x8 Contact Center price plans: Contact Center, CX Beyond the Contact Center, Communications APIs, and Unified Communications. Get a detailed 8x8 Contact Center cost breakdown tailored to your specific requirements.

8x8 Contact Center offers support through phone, 8x8 Community, 8x8 University, and an online contact form.

8x8 Contact Center with multiple systems and platforms, including Calabrio, Salesforce, ServiceNow, Pipedrive, and Balto.

8x8 Contact Center features are used by organizations across a wide range of industries and sectors, including financial, retail, and information technology.

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