Abacus Cloud

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Transform your enterprise telephony with Abacus Cloud's seamless VoIP and unified communications, backed by 40 years of expertise for global scalability.

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Product Overview

Abacus Cloud provides top-tier VoIP and unified communication solutions designed to simplify enterprise telephony across various global sites. Leveraging four decades of telecommunications knowledge, this platform facilitates smooth VoIP transitions with built-in geographic redundancy. Although the initial installation may necessitate some technical collaboration, the software boasts robust omnichannel features that can adapt to evolving business needs.

Product Details

What Is Abacus Cloud?

Abacus Cloud is a robust telecommunications platform developed by AbacusGroup, tailored specifically for medium and large enterprises. This innovative solution assists organizations in managing VoIP, unified communications, call centers, voice recording, and SIP trunking, all within a single cloud-based environment. It facilitates seamless connectivity among various offices and mobile employees across the globe, offering both scalability and geographic redundancy through collaborations with Tier 1 carriers.

By streamlining VoIP transitions and ensuring consistent call quality across different communication devices, businesses can simplify their telecommunications processes while allowing their teams to communicate effectively from any location.

Abacus Cloud Pricing

The pricing for Abacus Cloud is tailored to meet the unique deployment needs and user numbers of your organization. To receive a personalized quote for Abacus Cloud services, please request a custom price estimate.

Note: Pricing is subject to change.

Abacus Cloud Integrations

This software enables integration with various systems and platforms to enhance communication within enterprises:

NetSuite
Salesforce
Zendesk
Microsoft Dynamics
Microsoft Teams
Slack software
Chatter

Check out the Abacus Cloud demo to explore its integration capabilities further.

Who Is Abacus Cloud For?

This platform is well-suited for a diverse array of industries and sectors, including:

Healthcare
Government
Financial services
Technology
Manufacturing
Professional services

Is Abacus Cloud Right For You?

If your organization faces challenges in managing distributed communication channels, ensuring dependable call quality across locations, or maintaining secure global connectivity, then Abacus Cloud can centralize your telephony operations and provide consistent service experiences. Powered by CoreNexa, this platform has been recognized as a Leader in the Gartner UCaaS Magic Quadrant for eight consecutive years and has received awards in the CPaaS category.

The platform is trusted by reputable organizations in the healthcare and government fields worldwide, with notable clients like Kyra Medical, Greystar, Northeast Security, and Verax Biomedical.

If you're still uncertain whether Abacus Cloud suits your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

cancel Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

cancel Call Monitoring

cancel Case Management

cancel CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

cancel Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

cancel Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

check_circle Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

cancel Omnichannel Support

cancel Predictive Dialling

cancel Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

cancel Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

check_circle Call Transfer and Conferencing

cancel Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkStable product with reliable performance

checkSimplifies VoIP migration across multiple offices

checkIntuitive navigation throughout the platform

Cons

closeSlow rollout of new features and upgrades

closeBeta features may lack full support

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Frequently Asked Questions

It provides multilingual support through its global customer service centers located in Singapore, Australia, Philippines, Romania, United Kingdom, and the United States.

Yes, the software offers an API.

No, the platform does not support a dedicated mobile app.

The vendor integrates with multiple enterprise platforms, including NetSuite, Salesforce, Zendesk, Microsoft Dynamics, Microsoft Teams, Slack, and Chatter, along with 20+ other collaboration applications.

Abacus Cloud software provides support through phone and email.

The software offers custom pricing based on organization-specific deployment requirements and user counts rather than standardized pricing tiers. Request a personalized Abacus Cloud price quote for your business.

It serves medium to large enterprises across industries, including healthcare, government, financial services, technology, manufacturing, and professional services.

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