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Abacus Cloud

Abacus Cloud provides top-tier VoIP and unified communication solutions designed to simplify enterprise telephony across various global sites. Leveraging four d...

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Abacus Cloud provides top-tier VoIP and unified communication solutions designed to simplify enterprise telephony across various global sites. Leveraging four d...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Abacus Cloud provides top-tier VoIP and unified communication solutions designed to simplify enterprise telephony across various global sites. Leveraging four decades of telecommunications knowledge, this platform facilitates smooth VoIP transitions with built-in geographic redundancy. Although the initial installation may necessitate some technical collaboration, the software boasts robust omnichannel features that can adapt to evolving business needs.

Product Details

What Is Abacus Cloud?

Abacus Cloud is a robust telecommunications platform developed by AbacusGroup, tailored specifically for medium and large enterprises. This innovative solution assists organizations in managing VoIP, unified communications, call centers, voice recording, and SIP trunking, all within a single cloud-based environment. It facilitates seamless connectivity among various offices and mobile employees across the globe, offering both scalability and geographic redundancy through collaborations with Tier 1 carriers.

By streamlining VoIP transitions and ensuring consistent call quality across different communication devices, businesses can simplify their telecommunications processes while allowing their teams to communicate effectively from any location.

Abacus Cloud Pricing

The pricing for Abacus Cloud is tailored to meet the unique deployment needs and user numbers of your organization. To receive a personalized quote for Abacus Cloud services, please request a custom price estimate.

Note: Pricing is subject to change.

Abacus Cloud Integrations

This software enables integration with various systems and platforms to enhance communication within enterprises:

  • NetSuite

  • Salesforce

  • Zendesk

  • Microsoft Dynamics

  • Microsoft Teams

  • Slack software

  • Chatter

Check out the Abacus Cloud demo to explore its integration capabilities further.

Who Is Abacus Cloud For?

This platform is well-suited for a diverse array of industries and sectors, including:

  • Healthcare

  • Government

  • Financial services

  • Technology

  • Manufacturing

  • Professional services

Is Abacus Cloud Right For You?

If your organization faces challenges in managing distributed communication channels, ensuring dependable call quality across locations, or maintaining secure global connectivity, then Abacus Cloud can centralize your telephony operations and provide consistent service experiences. Powered by CoreNexa, this platform has been recognized as a Leader in the Gartner UCaaS Magic Quadrant for eight consecutive years and has received awards in the CPaaS category.

The platform is trusted by reputable organizations in the healthcare and government fields worldwide, with notable clients like Kyra Medical, Greystar, Northeast Security, and Verax Biomedical.

If you're still uncertain whether Abacus Cloud suits your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✘ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✔ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✘ omnichannel support
✘ predictive dialling
✘ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✘ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✔ call transfer and conferencing
✘ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Stable product with reliable performance
  • ✔ Simplifies VoIP migration across multiple offices
  • ✔ Intuitive navigation throughout the platform

Cons

  • ✘ Slow rollout of new features and upgrades
  • ✘ Beta features may lack full support

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

It provides multilingual support through its global customer service centers located in Singapore, Australia, Philippines, Romania, United Kingdom, and the United States.

Yes, the software offers an API.

No, the platform does not support a dedicated mobile app.

The vendor integrates with multiple enterprise platforms, including NetSuite, Salesforce, Zendesk, Microsoft Dynamics, Microsoft Teams, Slack, and Chatter, along with 20+ other collaboration applications.

Abacus Cloud software provides support through phone and email.

The software offers custom pricing based on organization-specific deployment requirements and user counts rather than standardized pricing tiers. Request a personalized Abacus Cloud price quote for your business.

It serves medium to large enterprises across industries, including healthcare, government, financial services, technology, manufacturing, and professional services.