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Aheeva

Aheeva serves as a comprehensive solution for call centers, providing AI-driven omnichannel engagement along with real-time analytics and insights into the cust...

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Aheeva serves as a comprehensive solution for call centers, providing AI-driven omnichannel engagement along with real-time analytics and insights into the cust...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Aheeva serves as a comprehensive solution for call centers, providing AI-driven omnichannel engagement along with real-time analytics and insights into the customer journey. Although the platform has some constraints regarding report customization, it allows for adaptable deployment and offers support for agents.

Product Details

What Is Aheeva?

Aheeva is a comprehensive cloud-based contact center solution that integrates various communication methods, including voice, email, chat, social media, and SMS, all within a cohesive interface. This platform offers real-time AI support featuring live transcription, sentiment analysis, and contextual assistance for agents. With its capabilities for omnichannel customer journey monitoring and analytics, Aheeva helps track performance and enhance operational efficiency. Additionally, it supports conversational knowledge-base bots, generates real-time reports, and offers flexible deployment options across cloud, hybrid, or on-premise setups.

Aheeva Pricing

The pricing structure for Aheeva is as follows:

  • Basic Plan: CA$500.00 (one-time fee)

For a personalized Aheeva price tailored to your specific business needs and budget, please inquire.

Note: Pricing information has been obtained from external sources and may change.

Aheeva Integrations

Aheeva seamlessly connects with a variety of applications, including:

  • Salesforce

  • Zendesk

  • Freshdesk

  • Microsoft Dynamics 365

Schedule a complimentary demo of Aheeva to discover more about its integration features.

Who Is Aheeva For?

Aheeva is designed for the following types of businesses:

  • Contact centers

  • Customer support agencies

Is Aheeva Right For You?

Aheeva is an excellent choice for organizations that seek to provide reliable and high-quality customer service across multiple channels. It facilitates live agent support and offers real-time analytics that enhance responsiveness and understanding of customer interactions. The platform also features intelligent routing and supports omnichannel engagement, which boosts operational effectiveness.

If you still have questions about whether Aheeva is suitable for your needs, please reach out to our customer support at info@softwareseekers.com for further assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✘ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✘ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✔ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Offers real-time AI assist with sentiment and transcription
  • ✔ Enhances customer journey visibility
  • ✔ Supports flexible deployment preferred by enterprise teams
  • ✔ Provides real-time analytics dashboards

Cons

  • ✘ Updates may slow down implementation time
  • ✘ Extensive capabilities may initially overwhelm users

Price

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The typical users of Aheeva include businesses like contact centers and customer support agencies.

The vendor offers customized pricing plans according to different business needs. It offers a Basic Plan at CA$500.00, requiring a one-time payment. Get a customized Aheeva cost breakdown for your business today.

Yes, Aheeva does offer an API.

Aheeva offers support through email, phone number, and form submission.

Aheeva software integrates with a wide range of apps, including Salesforce, Zendesk, Freshdesk, and Microsoft Dynamics 365.

No, Aheeva does not offer a mobile app.

Aheeva software supports English, French, and Spanish.