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Audara

Audara offers a contact center driven by AI that integrates voice, chat, WhatsApp, and video, ensuring efficient management and reporting. While its comprehensi...

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Audara offers a contact center driven by AI that integrates voice, chat, WhatsApp, and video, ensuring efficient management and reporting. While its comprehensi...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Audara offers a contact center driven by AI that integrates voice, chat, WhatsApp, and video, ensuring efficient management and reporting. While its comprehensive array of features might seem overwhelming for smaller teams, user-friendly dashboards and AI helpers make everyday tasks easier. In summary, it delivers a dependable customer experience suitable for enterprises.

Product Details

What Is Audara?

Audara is a cloud-based contact center solution powered by artificial intelligence, which streamlines voice, chat, WhatsApp, and video communications. Tailored for medium to large customer service teams, its primary goal is to enhance high-volume communication through AI voice agents, predictive dialers, and an integrated customer relationship management (CRM) system. The platform features real-time dashboards and automated quality assurance capabilities, which help minimize manual oversight and expedite the resolution of issues.

Audara Pricing

The provider offers several pricing options starting from five users, catering to various organizational needs and sizes. The available plans are:

  • Omni Chat: Custom pricing

  • Omni Core: Custom pricing

  • Omni Plus: Custom pricing

  • Infinity: Custom pricing

Request a tailored quote for Audara pricing specific to your business today.

Please note that the pricing is subject to change.

Audara Integrations

The vendor has not disclosed detailed information regarding the platform's integration capabilities with third-party systems.

Schedule a complimentary demo of Audara to explore its integration options further.

Who Is Audara For?

Audara is well-suited for a diverse array of industries and sectors, such as:

  • BPO

  • Banking and finance

  • Public entities and government

  • Healthcare

Is Audara Right For You?

If you are facing challenges with disjointed communication channels, sluggish reporting, and excessive manual quality assurance efforts, Audara’s omnichannel platform along with its AI quality engine can help consolidate conversations and automate interaction scoring, thereby decreasing monitoring time. Its predictive dialers and AI voice/chat agents are ideal for high-volume sales operations, collections, or enterprise help desks. Security and privacy details can be found in Audara’s privacy resources (including data handling and data center information).

If you're still unsure whether Audara software meets your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✔ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✘ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✔ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✔ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Provide omnichannel voice, chat, and WhatsApp support
  • ✔ Enable AI-driven dialers to boost reach
  • ✔ Deliver real-time dashboards for instant supervision

Cons

  • ✘ Require specialist configuration for niche workflows
  • ✘ An extensive feature set may exceed micro teams

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The vendor has not provided specific information regarding the platform’s integration with third-party systems.

No. Audara does not offer a mobile app.

The platform provides support via phone, email, and a resource center.

Audara is suitable for a wide range of industries and sectors, including BPO, banking and finance, public entities and government organizations, and healthcare.

Yes, Audara offer an API.

The software supports the English and Spanish languages.

The vendor offers multiple pricing plans starting at five users, including Omni Chat, Omni Core, Omni Plus, and Infinity, all available with custom pricing. Contact us to request a personalized Audara cost quote based on your institution's requirements.