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Avaya Aura

Avaya Aura streamlines communication across enterprises, offering exceptional reliability and scalability for teams around the world. While many users find the...

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Avaya Aura streamlines communication across enterprises, offering exceptional reliability and scalability for teams around the world. While many users find the...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Avaya Aura streamlines communication across enterprises, offering exceptional reliability and scalability for teams around the world. While many users find the initial setup to be somewhat intricate, its powerful session management and sophisticated telephony features guarantee secure and uninterrupted operations for sizable organizations.

Product Details

What Is Avaya Aura?

Avaya Aura is an integrated communications solution crafted to streamline intricate voice and video networks for large enterprises. It consolidates session management, enabling organizations to bring together media, applications, and devices across various sites. Featuring a sophisticated Session Initiation Protocol (SIP) framework and robust survivability capabilities, this software guarantees uninterrupted connectivity and operational strength, assisting IT departments in overseeing extensive communication networks with enhanced efficiency and security.

Avaya Aura Pricing

The pricing for Avaya Aura is tailored specifically to meet the needs of businesses of different sizes. Reach out today for a customized quote on the cost of Avaya Aura for your organization!

Note: Pricing may vary.

Avaya Aura Integrations

This software is compatible with a variety of systems and platforms. However, the vendor has not disclosed any specific third-party applications. To discover more about its integration capabilities, view the Avaya Aura demonstration.

Who Is Avaya Aura For?

Avaya Aura caters to a diverse array of industries and sectors, such as:

  • Healthcare

  • Education

  • Financial services

  • Media and entertainment

  • Government

Is Avaya Aura Right For You?

This platform is particularly advantageous for large organizations that demand critical reliability and detailed control over their complex communication frameworks. It holds significant value for regulated industries, providing built-in compliance with essential standards like HIPAA and PCI. Endorsed by prominent institutions such as Florida State University and Access Bank, Avaya Aura ensures operational durability while enabling companies to modernize at their own rhythm.

If you're still unsure whether Avaya Aura is the right solution for your needs, feel free to get in touch with our customer support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✔ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ High system reliability and uptime statistics
  • ✔ Highly scalable for large global enterprises
  • ✔ Advanced and flexible call routing features

Cons

  • ✘ Initial setup and deployment are complex
  • ✘ Constant updates may reduce feature adaption

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Avaya offers customer support via phone, email, and a knowledge base.

Typical users include large organizations in healthcare, education, financial services, government, and retail.

Yes, the Avaya Workplace app extends Avaya Aura features to iOS and Android mobile devices, supporting voice, video, and messaging.

The software offers custom pricing plans to cater to businesses of varying sizes and communication needs. For a personalized Avaya Aura pricing quote, contact us!

Yes, Avaya Aura provides APIs through Avaya Breeze and Application Enablement Services (AES) for custom integrations and telephony controls.

Avaya Aura software supports integration with multiple systems and platforms. However, the vendor has not specified the names of any third-party apps.

Avaya Aura is available in English, French, Spanish, Dutch, Italian, and Chinese.