Behavioral Signals

star star star star star 0.0 (0 reviews) | Call Center Software · Call Recording Software

Transform customer interactions with Behavioral Signals' emotion AI, enhancing recovery rates and satisfaction through predictive behavioral matching.

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Product Overview

Behavioral Signals offers a cutting-edge emotion AI platform designed to transform how contact centers engage with customers by utilizing predictive behavioral matching. Although the tonal analysis feature may need some initial training to enhance user familiarity, this is a small hurdle compared to the substantial improvements it can bring to recovery rates and overall customer satisfaction.

Product Details

What Is Behavioral Signals?

Behavioral Signals acts as an emotional intelligence layer for contact center systems, aimed at connecting basic call routing with effective outcomes. It equips supervisors and agents with profound insights into the nuances of conversations—examining elements like pitch, tonal changes, and speech patterns instead of merely focusing on keywords. By leveraging its "AI-MC" (AI-Mediated Conversations) technology, it forecasts buyer intent and "Propensity to Pay" by interpreting emotional signals. This software specifically addresses the challenge of misaligned agent-caller interactions, minimizing friction and ensuring that rapport is established right from the initial moments of a conversation.

Behavioral Signals Pricing

Behavioral Signals provides the following pricing options:

Starter: $0
Behavioral: $0.02 per usage
Deepfakes: $0.25 per usage

Request a customized pricing quote for your business from Behavioral Signals today!

Please note: Pricing may vary over time.

Behavioral Signals Integrations

The vendor has not disclosed any available third-party integrations for this software. To explore its features and potential compatibility, consider requesting a Behavioral Signals demo.

Who Is Behavioral Signals For?

The software is well-suited for various industries and sectors, such as:

Debt collection and financial recovery
Retail banking and financial services
Large-scale enterprise contact centers
Telecommunications sales teams
Insurance claims and support departments
Customer Experience (CX) BPOs

Is Behavioral Signals Right For You?

Behavioral Signals stands out as an excellent option for contact center leaders aiming to transcend conventional metrics like AHT while concentrating on the emotional factors that contribute to success. Its notable feature is the PAIR routing system, which has been shown to enhance average revenue in collection scenarios simply by matching the right individuals together. Endorsed by global organizations, Behavioral Signals effectively addresses issues faced by teams dealing with repeated calls and low agent motivation. It empowers your team to harness emotion AI as a "superpower," transforming every interaction into a more compassionate and efficient experience.

If you're still uncertain about the features of Behavioral Signals, reach out to us at info@softwareseekers.com for additional assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

check_circle Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

check_circle Call Monitoring

cancel Case Management

cancel CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

check_circle Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

cancel Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

check_circle Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

cancel Call Transfer and Conferencing

cancel Interactive Voice Response (IVR)

check_circle Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

check_circle Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkIncrease collections revenue through predictive behavioral agent matching

checkAnalyze customer sentiment using 75-dimension language-agnostic voice signals

checkBoost First Call Resolution (FCR) by de-escalating frustration in real-time

Cons

closeMight require initial training for better software adoption

closeHuman-like interactions might require training the software first

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Frequently Asked Questions

Behavioral Signals features are used by contact center directors, collections managers, and CX professionals in the financial, telecom, and insurance sectors.

Behavioral Signals software primarily supports English, Spanish and Portuguese.

The vendor has not listed any available third-party integrations for this software.

No, Behavioral Signals does not offer a dedicated mobile app.

Yes, Behavioral Signals offers an API.

Behavioral Signals offers support via email, and a variety of helping documentation on the website.

Behavioral Signals price starts with Starter: $0, Behavioral plan at $0.02 (usage based) and Deepfakes at $0.25 (usage based). Get a detailed Behavioral Signals cost breakdown tailored to your specific requirements.

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