Broadvoice
Enhance productivity and streamline customer interactions with Broadvoice's AI-backed call center solutions and omnichannel support.
Broadvoice offers call center solutions powered by artificial intelligence to facilitate smoother customer interactions. Although certain teams might encounter intermittent connectivity challenges, its omnichannel assistance and workforce management features significantly boost operational efficiency. In general, Broadvoice elevates productivity and makes the management of customer experiences more straightforward.
What Is Broadvoice?
Broadvoice is a comprehensive platform that operates in the cloud, focusing on call center solutions and unified communications. Its primary goal is to enhance customer interactions and boost operational effectiveness. With features powered by artificial intelligence such as Contact Center AI, Post-Call AI, and Agent Assist, it also includes tools for workforce management and intelligent scripting. These functionalities empower teams to lighten the workload of agents, evaluate customer interactions throughout their journey, and elevate service quality. Broadvoice caters to small and medium-sized enterprises in various industries including healthcare, retail, education, and more, all of which are in search of dependable and effective communication options.
Broadvoice Pricing
The software is structured around five distinct modules, each with its own pricing plans that begin at the following rates:
Cloud PBX: starting at $10/month/user
Call Paths: starting at $7/month
SIP Trunking: starting at $11/month/user
MS Teams Integration: starting at $12/month/user
Cloud Contact Center (GoContact): starting at $95/month
Request a customized quote for Broadvoice pricing tailored to your business today.
Please note that pricing may vary.
Broadvoice Integrations
This platform supports integration with various third-party applications and systems, including:
Zapier software
Webhooks
Salesforce
Schedule a complimentary demo of Broadvoice to discover more about integration options.
Who Is Broadvoice For?
The Broadvoice platform is well-suited for numerous industries and sectors, such as:
Healthcare
Retail
Education
Government
Financial Services
Manufacturing
Transportation
Is Broadvoice Right For You?
Broadvoice has gained the trust of businesses around the globe due to its unwavering dedication to security and dependability. The platform adheres to HIPAA regulations and implements top-tier security measures, which include AES-256 encryption for stored data, TLS v1.2+ for data in transit, ongoing vulnerability assessments, independent penetration testing, and continuous monitoring by specialists in the Security Operations Center.
The platform has also earned numerous accolades within the industry, such as the Excellence in Customer Service Award, Unified Communications Excellence Award, Innovation Award from BIG, and several Stevie Awards recognizing customer satisfaction and operational excellence. These honors reflect its reliability and trustworthiness.
If you’re still uncertain whether Broadvoice software is suitable for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.