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Callix

Callix software offers cloud-based calling solutions tailored for both inbound and outbound teams, featuring capabilities such as queues, dialers, and voice mes...

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Callix software offers cloud-based calling solutions tailored for both inbound and outbound teams, featuring capabilities such as queues, dialers, and voice mes...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Callix software offers cloud-based calling solutions tailored for both inbound and outbound teams, featuring capabilities such as queues, dialers, and voice messaging. While certain functionalities, including Click to Call, might necessitate API configuration within your CRM, the platform provides real-time management tools, a scalable framework, and security measures aligned with LGPD standards to ensure teams can maintain smooth operations.

Product Details

What Is Callix?

Callix is a cloud-based contact center solution tailored for teams managing substantial call traffic and urgent outreach efforts. The platform features customizable service queues with intelligent routing, real-time performance metrics, various dialing modes for outbound communication, and a Virtual Agent (Fonada) that provides trackable voice notifications. These capabilities of Callix can streamline manual dialing, accommodate busy periods, and ensure consistency in handling calls across both sales and support operations.

Callix Pricing

The pricing structure for Callix is module-based and varies according to the specific features needed and the size of the business. You can obtain a customized pricing estimate for Callix based on your team's requirements and usage.

Callix Integrations

Callix allows for integrations via APIs and webhooks with various Customer Relationship Management (CRM) systems as well as Enterprise Resource Planning (ERP) platforms.

Watch the CALLIX demo to discover more about the software's functionalities.

Who Is Callix For?

This platform is well-suited for a diverse array of users within financial sectors, including:

  • Customer support

  • Inside sales

  • Debt collection

  • Payroll lending

  • Healthcare centers

Is Callix Right For You?

Callix could be an excellent choice for teams seeking a flexible calling infrastructure without the need for physical hardware investments. The provider emphasizes a high-availability architecture aimed at maintaining stable operations, along with security measures that comply with LGPD regulations. For organizations that depend on automation, the Virtual Agent can facilitate mass notifications and gather responses, while the queues and dialers are designed to organize high-volume inbound and outbound activities.

If you’re still uncertain whether Callix meets your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✘ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✔ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Dialers fit different campaigns
  • ✔ Queues improve inbound routing
  • ✔ APIs enable workflow automation

Cons

  • ✘ Support gaps can slow down problem resolution
  • ✘ Might require initial training for better software adoption

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes. Callix offers an API-first model and webhooks.

Customer support, debt collection, healthcare centers, inside sales, and payroll lending and the typical users of Callix.

The software does not have a dedicated mobile app.

Calix price is custom, tailored to user requirements. Request a personalized Callix cost.

Claix is primarily available in Portugese.

Calix integrates with API and webhooks including CRM, ERP, and help desk tools.

The vendor offers support via WhatsApp and scheduling a call.