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CallShaper

CallShaper has created a robust call center solution designed for leaders who prioritize efficiency. This platform is ideal for both internal teams and outsourc...

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CallShaper has created a robust call center solution designed for leaders who prioritize efficiency. This platform is ideal for both internal teams and outsourc...

Watch Demo Get Pricing
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Product Overview

CallShaper has created a robust call center solution designed for leaders who prioritize efficiency. This platform is ideal for both internal teams and outsourced operations, streamlining call center tasks so that agents can concentrate on customer support and sales. Although there are some restrictions on reporting capabilities, users have the option to generate click-to-call forms and conveniently export data for further analysis.

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Product Details

What Is CallShaper?

Overview

CallShaper is a versatile and robust call center solution crafted to improve operational efficiency while alleviating the complexities associated with software. By enhancing contact rates and lowering technology expenses, it allows organizations to concentrate on what truly matters—equipping and aiding their teams to elevate sales and ensure customer satisfaction. With an intuitive interface, businesses can fully realize their capabilities and provide exceptional client support without the hindrance of technical difficulties.

CallShaper Pricing

The pricing structure for CallShaper varies based on the unique needs of each business or user. To receive a comprehensive price analysis tailored to your organization, please make a request.

CallShaper Integrations

CallShaper offers integration with a variety of applications, including:

  • Zapier

  • Contact Center Compliance

  • The Blacklist Alliance

  • Activeprospect

  • Google Chrome

  • Commio

  • OnScript AI

  • PVerify

  • OutboundIQ

Interested users can arrange a demonstration of CallShaper to explore its integration features further.

Who Is CallShaper For?

CallShaper is ideal for a diverse range of professionals, such as:

  • Agents

  • Supervisors

  • Call center managers

  • Directors of inbound and outbound call centers

Is CallShaper Right For You?

The software is recognized for its user-friendly design, which makes navigation and updates straightforward. As a cloud-based platform, it provides functionalities like lead management, real-time reporting, and agent oversight. The customizable tools are suitable for various call centers and campaigns, while automated compliance features bolster agent accountability and adherence to industry standards.

If you have questions about CallShaper, feel free to reach out to us at info@softwareseekers.com for expert guidance from our team.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✔ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✘ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✘ omnichannel support
✘ predictive dialling
✘ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✘ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Provides compliance assurance
  • ✔ Offers complex branching in dynamic scripting
  • ✔ Presents easy export options for data analysis
  • ✔ No IT support or programming skills are needed to set up and manage campaigns

Cons

  • ✘ Limited reporting flexibility
  • ✘ There are limitations in the available dial-level options

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, CallShaper provides API access.

CallShaper supports the English language only.

CallShaper seamlessly integrates with a range of applications, including Zapier, Contact Center Compliance, The Blacklist Alliance, ActiveProspect, Google Chrome, Commio, OnScript AI, PVerify, OutboundIQ and many more. Watch the CallShaper demo to learn more about its integration options.

No, CallShaper does not offer support for mobile devices but is accessible through mobile browsers.

CallShaper pricing depends on an organization's or user's specific requirements. Request a custom quote for a detailed analysis of CallShaper software cost.

CallShaper supports a range of professionals, including agents, supervisors, call center managers, and both inbound and outbound call center directors.

Callshaper offers support through phone, email/help desk, chat, a knowledge base, or FAQs/forums.