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Cisco Unified Communications Manager

The Cisco Unified Communications Manager enhances communication within enterprises by offering secure and dependable calling, support for multiple lines, and ma...

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The Cisco Unified Communications Manager enhances communication within enterprises by offering secure and dependable calling, support for multiple lines, and ma...

Watch Demo Get Pricing
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Product Overview

The Cisco Unified Communications Manager enhances communication within enterprises by offering secure and dependable calling, support for multiple lines, and management through the cloud. Although the setup process may require a significant investment of time, it delivers centralized oversight and comprehensive performance analytics. This solution is particularly ideal for large-scale organizations and IT departments handling intricate business communication needs.

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Product Details

What Is Cisco Unified Communications Manager?

Cisco Unified Communications Manager is tailored for businesses looking for a dependable and secure solution for their communication needs. It includes essential features such as support for multiple lines, advanced audio and video capabilities, seamless integrations, and management through the ‘Control Hub’ in the cloud. Additionally, the software provides centralized oversight, analytics, and troubleshooting utilities to enhance overall performance.

Furthermore, Cisco UCM assists organizations in enhancing communication efficiency, boosting call effectiveness, and ensuring operational dependability in both on-premises and hybrid settings.

Cisco Unified Communications Manager Pricing

The provider presents three pricing tiers for Cisco Unified Communications Manager:

  • Webex Call: $17/user/month

  • Webex Suite: $25/user/month

  • Webex Enterprise: Custom pricing

Contact us today to receive a customized quote for Cisco Unified Communications Manager tailored to your organization!

Please note that pricing may vary.

Cisco Unified Communications Manager Integrations

This software is compatible with a variety of platforms, such as:

  • Microsoft Teams

  • Dubber

  • Seismic Enablement

  • Slack software

  • Salesforce

Check out the Cisco Unified Communications Manager demo to discover more about its integration capabilities.

Who Is Cisco Unified Communications Manager For?

Cisco Unified Communications Manager caters to organizations across diverse industries and sectors, including:

  • Education

  • Healthcare

  • Government

  • Finance

  • Sports and entertainment

  • Nonprofits

Is Cisco Unified Communications Manager Right For You?

Cisco Unified Communications Manager is a secure and scalable calling solution utilized by over 30 million users globally. It offers centralized control over calls, advanced collaboration features, and cloud-connected management suitable for hybrid and large-scale environments.

The platform's robust security measures, compliance certifications, and continuous innovation make it ideal for regulated sectors and adapting business requirements. Its widespread acceptance and enterprise-level functionalities render it fitting for organizations seeking a high-performance communication framework.

If you are still uncertain whether Cisco Unified Communications Manager meets your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✘ call recording
✘ call reporting
✔ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✘ interactive voice response ivr
✔ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Advanced video and audio capabilities
  • ✔ Streamlined cloud migration process
  • ✔ AI-powered customer assistance tools

Cons

  • ✘ Performance may slow during peak usage
  • ✘ Documentation gaps can affect workflows

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Cisco Unified Communications Manager doesn’t have its own mobile app, but users can access its features through the Webex App.

Yes, Cisco Unified Communications Manager offers an API.

Cisco Unified Communications Manager supports multiple languages for its user interface, including English, Portuguese, French, Simplified Chinese, German, Traditional Chinese, Italian, Japanese, Korean, and Spanish.

Cisco Unified Communications Manager features are used by organizations across industries and sectors, including government, finance, sports and entertainment, education, healthcare, and nonprofits.

Cisco Unified Communications Manager supports integration with multiple platforms, such as Seismic Enablement, Slack software, Microsoft Teams, Dubber, and Salesforce.

The vendor offers three plans, including Webex Call ($17/user/month), Webex Suite ($25/user/month), and Webex Enterprise (Custom pricing). Get a detailed Cisco Unified Communications Manager cost breakdown tailored to your specific requirements.

Cisco Unified Communications Manager offers support through live chat, a contact form, phone, and a help center.