Cistera

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Transform your voice and radio interactions into valuable data with Cistera, the scalable Enterprise Cloud Communications platform for global teams.

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Product Overview

Cistera stands out as a leading platform for Enterprise Cloud Communications, crafted to transform voice and radio communications into essential data for organizations. Although there is room for enhancements in the platform's user interface, its robust integration with Cisco and Motorola systems serves as a significant advantage. Additionally, its cloud functionality enables it to adapt seamlessly to any international workforce.

Product Details

What Is Cistera?

Cistera is a powerful application platform focused on capturing and analyzing communications across multiple devices within an organization. Established in 1999, it has transitioned from a tool primarily for Cisco recording to a full-fledged SIP-based Unified Communications (UC) suite, accommodating phone calls, radio communications, and broadcast notifications. The Cistera Suite functions as a centralized management portal, empowering administrators to record every call, oversee live radio traffic, and send essential safety alerts within moments. By converting raw audio into insightful intelligence through collaborations with platforms like Microsoft Power BI, Cistera assists companies in enhancing customer satisfaction.

Cistera Pricing

Cistera provides the following pricing tier:

Basic: $30 – $60/user/month

Request a customized pricing quote for Cistera tailored to your business today!

Please note that the pricing information is obtained from a third-party source and may change.

Cistera Integrations

This software is compatible with various systems and platforms, including:

Cisco Webex software
Zoom
Power BI
AWS
RingCentral Contact Center software

Watch the Cistera demo to discover more about its integration capabilities.

Who Is Cistera For?

Cistera is tailored for environments demanding high accountability and extensive enterprises, including:

Healthcare organizations
Public safety and emergency services
Financial institutions and banking
Education and school districts
Energy, mining, and utilities
Government agencies and transportation hubs

Is Cistera Right For You?

If your organization needs absolute reliability and complete visibility across telephony and two-way radio networks, Cistera may be the ideal option. Those already utilizing Cisco or Motorola systems will find Cistera's native compatibility facilitates a smoother implementation compared to generic recording solutions. Conversely, if you are a small startup seeking an easy-to-use recorder without the complexities of emergency alerting or radio integration, you may find the enterprise-level features daunting. For sectors where compliance audits and situational awareness are critical, Cistera delivers a premier, scalable solution.

If you still have questions about Cistera's features, reach out to us at info@softwareseekers.com for more information.

Call Center Software Features

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Pros & Cons

Pros

checkAbility to record both standard IP telephony (Cisco/Zoom) and two-way radio (LMR) in a single, unified dashboard

checkIncludes "AlertIT," which can trigger site-wide lockdowns and mass notifications

checkUses Microsoft Power BI to turn raw audio into visual data for sentiment analysis

Cons

closeInitial setup and configuration of bridge networks often require specialized IT expertise

closeAdministrative portal is feature-dense, and can be overwhelming for teams

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Frequently Asked Questions

Yes, Cistera offers an API.

Cistera supports integration with a wide range of platforms, including Power BI, Zoom, Webex, AWS, and RingCentral.

Cistera supports over 80 languages and dialects for its automated transcription service (AnalyzeIT).

Cistera price starts at $30-60/user/month for basic plan. Get a detailed Cistera cost breakdown tailored to your specific requirements.

Yes, Cistera does offer a dedicated mobile app.

Cistera features are used by IT managers, supervisors, and compliance officers in high-accountability sectors.

Cistera offers support via online support portal and 24x7 support options for critical environments.

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