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Clarity Connect

Clarity Connect provides contact center teams with a powerful, omnichannel solution that integrates seamlessly with Skype for Business. This platform is designe...

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Clarity Connect provides contact center teams with a powerful, omnichannel solution that integrates seamlessly with Skype for Business. This platform is designe...

Watch Demo Get Pricing
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Product Overview

Clarity Connect provides contact center teams with a powerful, omnichannel solution that integrates seamlessly with Skype for Business. This platform is designed to elevate customer interactions through smart routing, automation, and comprehensive analytics. Although the interface might appear intricate at first glance, its extensive features support data-driven decisions and scalable operations for businesses operating on a global scale.

Product Details

What Is Clarity Connect?

Clarity Connect is a sophisticated contact center solution that is integrated with Skype for Business, crafted to enhance customer interactions through various channels like voice, web chat, and instant messaging. It employs smart, skills-based routing to link customers with the most suitable agents and provides extensive reporting and analytics to track performance and improve operations. This solution is particularly well-suited for international contact centers aiming for smooth, omnichannel communication and improved operational effectiveness.

Clarity Connect Pricing

The pricing plans for Clarity Connect are tailored to meet the diverse needs of businesses. Reach out today to obtain a customized pricing quote specifically for your organization!

Clarity Connect Integrations

Clarity Connect works seamlessly with these tools and platforms:

  • Salesforce

  • Dynamics 365

Schedule a complimentary demo of Clarity Connect to discover more about its integration capabilities.

Who Is Clarity Connect For?

This contact center solution is designed for organizations spanning multiple sectors, including:

  • Insurance

  • Healthcare

  • Life sciences

  • Manufacturing

  • Retail

  • Transportation

  • Hospitality

Is Clarity Connect Right For You?

Clarity Connect is perfect for enterprises aiming to improve customer interactions while optimizing their contact center operations. Being an omnichannel platform that integrates natively with Skype for Business, it features intelligent routing, web chat options, and comprehensive analytics, ensuring dependable performance even at scale. Organizations in search of a versatile, high-capacity contact center solution suitable for global or demanding environments should strongly consider Clarity Connect.

If you are still uncertain whether Clarity Connect is the right choice for your needs, feel free to contact our customer support team at info@softwareseekers.com for further assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✘ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✔ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✘ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✔ call transfer and conferencing
✔ interactive voice response ivr
✔ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Configurable queues and call handling options
  • ✔ Provides a user-friendly interface
  • ✔ Scales well for global contact centers

Cons

  • ✘ No mobile app for agent operations
  • ✘ Web chat setup requires some configuration

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Clarity Connect price plans are customized according to varying business needs. Receive a personalized Clarity Connect cost estimate specific to your organization.

Information regarding an API is currently unspecified by the vendor.

Clarity Connect offers support via phone. Users can also fill out an online form to get in touch with the team.

No, Clarity Connect does not offer a dedicated mobile app.

Clarity Connect supports the English language.

Clarity Connect features support organizations in the insurance, healthcare, life sciences, manufacturing, retail, transportation, and hospitality industries.

Clarity Connect integrates with Salesforce and Dynamics 365 platforms.