Cloud Call Centre

star star star star star 0.0 (0 reviews) | Call Center Software · Auto Dialer Software

Boost agent efficiency and streamline call management with Cloud Call Centre's powerful cloud-based workflows for high call volumes.

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Product Overview

The Cloud Call Centre provides a powerful solution for call centers aiming to effectively handle large volumes of calls using cloud-driven inbound and outbound processes. This system enhances both agent productivity and performance monitoring all within one cohesive platform. While setting it up initially may necessitate some strategic planning, the system offers reliable performance for expanding operations across multiple locations.

Product Details

What Is Cloud Call Centre?

The Smartcom Cloud Call Centre is a sophisticated call center solution that operates entirely in the cloud. It is crafted for managing inbound, outbound, and blended call center activities. This platform is particularly beneficial for customer service representatives, sales teams, and support desks, allowing for seamless operations in distributed agent environments. Key features include call routing, interactive voice response (IVR), predictive dialing, and real-time analytics, among others.

With the Cloud Call Centre, organizations can effectively manage increased call volumes, enhance agent efficiency, and ensure consistent service quality by consolidating call management, monitoring, and performance insights into one cohesive system.

Cloud Call Centre Pricing

The pricing structure for the Cloud Call Centre includes the following plans:

Hosted PBX: starting at $24.95 AUD/user/month
Cloud & NBN Business Bundle: starting at $129 AUD/month
1300 Numbers: starting at $20 AUD/month (includes 60 minutes)
Predictive Dialler: Custom pricing available

For a personalized quote tailored to your business needs, please request a custom cost estimate.

Note: Prices may vary and are subject to change.

Cloud Call Centre Integrations

This software seamlessly integrates with several CRM systems, such as:

Salesforce Engage software
ZOHO
Dynamics 365

To explore its features and potential compatibility further, consider requesting a demo of the Cloud Call Centre.

Who Is Cloud Call Centre For?

The Cloud Call Centre is suitable for a diverse array of industries and sectors, including:

Education and training
Fundraising and charities
Media and direct marketing
Technology
Banking and lending
Emergency services
Government

Is Cloud Call Centre Right For You?

If you seek a cloud-oriented solution to boost efficiency in your call center and enhance agent productivity, then the Smartcom Cloud Call Centre might be an ideal choice for your organization. It effectively tackles issues like low contact rates, inconsistent customer communications, and ineffective outbound marketing efforts, enabling teams to operate smoothly.

This software is designed to scale alongside your business. Whether you manage a small operation or a larger multi-site call center, it adapts well to your needs while incorporating advanced security protocols to safeguard sensitive customer information and payment details. It ensures compliance with PCI DSS standards for secure call handling and data management.

If you're still uncertain whether the Cloud Call Centre fits your requirements, reach out to our customer support team at info@softwareseekers.com for guidance in making an informed decision.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

check_circle Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

check_circle Call Scripting

cancel Knowledge Base

cancel Call Forwarding

cancel Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

cancel Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

check_circle Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

check_circle Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

cancel Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

cancel Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkImproves agent productivity across inbound and outbound calls

checkIncreases live contact rates while reducing idle time

checkEnsures consistent customer interactions across campaigns

Cons

closeSoftware interface may seem dated and requires updates

closeCustomer support time may vary at times

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Frequently Asked Questions

Yes, Cloud Call Centre provides API access.

Cloud Call Centre supports the English language.

Cloud Call Centre integrates with popular CRM software such as Salesforce, Zoho, and Microsoft Dynamics via API or webhooks to improve agent efficiency and data accuracy.

Typical Cloud Call Centre users include businesses in banking and finance, technology, healthcare, media, education, and non-profits that require inbound, outbound, or blended call center operations.

Cloud Call Centre provides support via phone, email, and FAQs.

No, Cloud Call Centre does not have a mobile app.

Cloud Cloud Call Centre offers flexible pricing to suit different business needs. Hosted PBX plans start at $24.95 AUD per user per month, while the Cloud & NBN Business Bundle begins at $129 AUD per month (ex GST). 1300 Numbers are available from $20 AUD per month. Pricing for the Predictive Dialer is customized based on requirements. Request a custom Cloud Call Centre price quotation.

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