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Cloud Call Centre

The Cloud Call Centre provides a powerful solution for call centers aiming to effectively handle large volumes of calls using cloud-driven inbound and outbound...

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The Cloud Call Centre provides a powerful solution for call centers aiming to effectively handle large volumes of calls using cloud-driven inbound and outbound...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

The Cloud Call Centre provides a powerful solution for call centers aiming to effectively handle large volumes of calls using cloud-driven inbound and outbound processes. This system enhances both agent productivity and performance monitoring all within one cohesive platform. While setting it up initially may necessitate some strategic planning, the system offers reliable performance for expanding operations across multiple locations.

Product Details

What Is Cloud Call Centre?

The Smartcom Cloud Call Centre is a sophisticated call center solution that operates entirely in the cloud. It is crafted for managing inbound, outbound, and blended call center activities. This platform is particularly beneficial for customer service representatives, sales teams, and support desks, allowing for seamless operations in distributed agent environments. Key features include call routing, interactive voice response (IVR), predictive dialing, and real-time analytics, among others.

With the Cloud Call Centre, organizations can effectively manage increased call volumes, enhance agent efficiency, and ensure consistent service quality by consolidating call management, monitoring, and performance insights into one cohesive system.

Cloud Call Centre Pricing

The pricing structure for the Cloud Call Centre includes the following plans:

  • Hosted PBX: starting at $24.95 AUD/user/month

  • Cloud & NBN Business Bundle: starting at $129 AUD/month

  • 1300 Numbers: starting at $20 AUD/month (includes 60 minutes)

  • Predictive Dialler: Custom pricing available

For a personalized quote tailored to your business needs, please request a custom cost estimate.

Note: Prices may vary and are subject to change.

Cloud Call Centre Integrations

This software seamlessly integrates with several CRM systems, such as:

  • Salesforce Engage software

  • ZOHO

  • Dynamics 365

To explore its features and potential compatibility further, consider requesting a demo of the Cloud Call Centre.

Who Is Cloud Call Centre For?

The Cloud Call Centre is suitable for a diverse array of industries and sectors, including:

  • Education and training

  • Fundraising and charities

  • Media and direct marketing

  • Technology

  • Banking and lending

  • Emergency services

  • Government

Is Cloud Call Centre Right For You?

If you seek a cloud-oriented solution to boost efficiency in your call center and enhance agent productivity, then the Smartcom Cloud Call Centre might be an ideal choice for your organization. It effectively tackles issues like low contact rates, inconsistent customer communications, and ineffective outbound marketing efforts, enabling teams to operate smoothly.

This software is designed to scale alongside your business. Whether you manage a small operation or a larger multi-site call center, it adapts well to your needs while incorporating advanced security protocols to safeguard sensitive customer information and payment details. It ensures compliance with PCI DSS standards for secure call handling and data management.

If you're still uncertain whether the Cloud Call Centre fits your requirements, reach out to our customer support team at info@softwareseekers.com for guidance in making an informed decision.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✔ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✔ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✘ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Improves agent productivity across inbound and outbound calls
  • ✔ Increases live contact rates while reducing idle time
  • ✔ Ensures consistent customer interactions across campaigns

Cons

  • ✘ Software interface may seem dated and requires updates
  • ✘ Customer support time may vary at times

Price

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Cloud Call Centre provides API access.

Cloud Call Centre supports the English language.

Cloud Call Centre integrates with popular CRM software such as Salesforce, Zoho, and Microsoft Dynamics via API or webhooks to improve agent efficiency and data accuracy.

Typical Cloud Call Centre users include businesses in banking and finance, technology, healthcare, media, education, and non-profits that require inbound, outbound, or blended call center operations.

Cloud Call Centre provides support via phone, email, and FAQs.

No, Cloud Call Centre does not have a mobile app.

Cloud Cloud Call Centre offers flexible pricing to suit different business needs. Hosted PBX plans start at $24.95 AUD per user per month, while the Cloud & NBN Business Bundle begins at $129 AUD per month (ex GST). 1300 Numbers are available from $20 AUD per month. Pricing for the Predictive Dialer is customized based on requirements. Request a custom Cloud Call Centre price quotation.