Cloud Call Recording

star star star star star 0.0 (0 reviews) | Call Center Software · Call Recording Software

Transform Microsoft Teams into a powerful contact center with Cloud Call Recording, ensuring seamless call management and compliance for hybrid teams.

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Product Overview

Cloud Call Recording enhances Microsoft Teams, turning it into a proficient contact center. This solution includes built-in call recording and allows support teams to handle queues and ensure compliance with ease. Although there are areas where the user interface could be enhanced, its seamless integration and focus on compliance position it as a smart option for hybrid teams.

Product Details

What Is ConnectPro?

ConnectPro, formerly known as Cloud Call Recording, is a built-in call center solution for Microsoft Teams, tailored for casual agents in areas such as HR, IT, and sales. It effectively fills the space between basic Teams calling functionalities and costly enterprise-level solutions.

The platform boasts several essential features, including skill-based routing, real-time analytics, and compliant call recording capabilities. By utilizing the Microsoft ecosystem, it aids companies in streamlining communication, maintaining regulatory compliance, and enhancing customer satisfaction without the need for complicated infrastructure.

ConnectPro Pricing

The pricing structure for ConnectPro is determined by user licenses. Here are the four available plans:

25-100 users: £3.50/user/month
100-249 users: £2.50/user/month
250-1000 users: £1.50/user/month
1000+ users: £1.20/user/month

Get in touch today to receive a customized pricing quote for ConnectPro tailored to your business!

Note: The pricing information has been gathered from external sources and may vary.

ConnectPro Integrations

This software seamlessly integrates with Microsoft Teams. Be sure to view the ConnectPro demo to gain insights into its integration capabilities.

Who Is ConnectPro For?

ConnectPro caters to a diverse array of industries and sectors, such as:

Healthcare
Recruitment
Legal
Call centers
Retail
Manufacturing

Is ConnectPro Right For You?

This solution is perfect for organizations that are heavily invested in Microsoft Teams and require more than just basic call queues. It is specifically designed for informal contact centers that need advanced features like efficient call recording and live analytics without incurring exorbitant costs. Furthermore, ConnectPro complies with GDPR regulations, making it a secure option.

If you still have questions about whether ConnectPro is suitable for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

check_circle Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

cancel Call Monitoring

cancel Case Management

cancel CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

check_circle Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

cancel Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

check_circle Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

cancel Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkProvides simplified internet calling functionality

checkOffers support for live monitoring and helpful call tagging

checkExcellent management of call record databases

Cons

closeVariable cloud storage facilities could offer more flexibility

closeBandwidth requirements can be on the higher side

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Frequently Asked Questions

Cloud Call Recording features are designed for businesses in industries and sectors like manufacturing, call centers, recruitment, legal, retail, and healthcare.

The platform integrates with Microsoft Teams.

Information regarding a dedicated mobile app has not been specified by the vendor.

The platform primarily supports the English language.

Cloud Call Recording cost breakdown includes four plans: 25-100 users (£3.50/user/month), 100-249 users (£2.50/user/month), 250-1000 users (£1.50/user/month), and 1000+ users (£1.20/user/month). Request a personalized Cloud Call Recording price plan today!

The platform provides support through email, phone, chat, and contact form.

Information regarding the vendor’s API availability has not been provided.

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