Cloud Call Recording
Cloud Call Recording enhances Microsoft Teams, turning it into a proficient contact center. This solution includes built-in call recording and allows support te...
Cloud Call Recording enhances Microsoft Teams, turning it into a proficient contact center. This solution includes built-in call recording and allows support te...
Product Overview
Cloud Call Recording enhances Microsoft Teams, turning it into a proficient contact center. This solution includes built-in call recording and allows support teams to handle queues and ensure compliance with ease. Although there are areas where the user interface could be enhanced, its seamless integration and focus on compliance position it as a smart option for hybrid teams.
Product Details
What Is ConnectPro?
ConnectPro, formerly known as Cloud Call Recording, is a built-in call center solution for Microsoft Teams, tailored for casual agents in areas such as HR, IT, and sales. It effectively fills the space between basic Teams calling functionalities and costly enterprise-level solutions.
The platform boasts several essential features, including skill-based routing, real-time analytics, and compliant call recording capabilities. By utilizing the Microsoft ecosystem, it aids companies in streamlining communication, maintaining regulatory compliance, and enhancing customer satisfaction without the need for complicated infrastructure.
ConnectPro Pricing
The pricing structure for ConnectPro is determined by user licenses. Here are the four available plans:
25-100 users: £3.50/user/month
100-249 users: £2.50/user/month
250-1000 users: £1.50/user/month
1000+ users: £1.20/user/month
Get in touch today to receive a customized pricing quote for ConnectPro tailored to your business!
Note: The pricing information has been gathered from external sources and may vary.
ConnectPro Integrations
This software seamlessly integrates with Microsoft Teams. Be sure to view the ConnectPro demo to gain insights into its integration capabilities.
Who Is ConnectPro For?
ConnectPro caters to a diverse array of industries and sectors, such as:
Healthcare
Recruitment
Legal
Call centers
Retail
Manufacturing
Is ConnectPro Right For You?
This solution is perfect for organizations that are heavily invested in Microsoft Teams and require more than just basic call queues. It is specifically designed for informal contact centers that need advanced features like efficient call recording and live analytics without incurring exorbitant costs. Furthermore, ConnectPro complies with GDPR regulations, making it a secure option.
If you still have questions about whether ConnectPro is suitable for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for assistance.
Call Center Software Features
Pros
- ✔ Provides simplified internet calling functionality
- ✔ Offers support for live monitoring and helpful call tagging
- ✔ Excellent management of call record databases
Cons
- ✘ Variable cloud storage facilities could offer more flexibility
- ✘ Bandwidth requirements can be on the higher side
Price
Professional
Custom
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