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contactSPACE

contactSPACE offers a cloud-driven contact center solution that empowers businesses to handle intelligent outbound and blended campaigns. This is achieved throu...

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contactSPACE offers a cloud-driven contact center solution that empowers businesses to handle intelligent outbound and blended campaigns. This is achieved throu...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

contactSPACE offers a cloud-driven contact center solution that empowers businesses to handle intelligent outbound and blended campaigns. This is achieved through the integration of predictive dialing alongside dynamic CallGuides. Although additional customizable reporting features are available, its user-friendly interface and effective compliance functionalities make it a dependable option for teams aiming for high performance.

Product Details

What Is contactSPACE?

contactSPACE is a cloud-based contact center solution tailored for both outbound and blended environments. It enables organizations to effectively handle intricate contact strategies using user-friendly CallGuides® and smart dialing options.

By removing the necessity for physical hardware and providing extensive CRM integrations, the contactSPACE software enhances business operations by boosting agent efficiency and ensuring accurate data management. It proficiently tackles issues such as low answer rates and compliance challenges, specifically for mid-sized to enterprise-level operations.

contactSPACE Pricing

The pricing structure for contactSPACE is as follows:

  • Silver: $105/user/month

  • Gold: $139/user/month

  • Platinum: $175/user/month

  • Diamond: $239/user/month

Get in touch for a tailored contactSPACE pricing quote that suits your business needs!

Please note that prices may vary.

contactSPACE Integrations

This software seamlessly integrates with various systems and platforms, including:

  • Salesforce

  • HubSpot CRM software

  • Zoho CRM software

  • Zendesk suite

  • NetSuite

Check out the contactSPACE demo to discover more about its integration capabilities.

Who Is contactSPACE For?

contactSPACE serves a diverse array of industries and sectors, such as:

  • Financial services

  • Fundraising

  • Sales

  • Customer service

  • BPO

Is contactSPACE Right For You?

This solution is particularly suitable for mid-sized to enterprise organizations that need advanced outbound dialing and strict adherence to workflows. The innovative CallGuides® technology makes it a compelling option for fields like fundraising and healthcare, where following scripts is essential. Additionally, contactSPACE holds ISO 27001 certification and features pcipayspace, a tier-1 certified PCI-DSS compliant payment module.

If you're still uncertain about whether contactSPACE is the appropriate choice for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✔ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Maximizes agent talk time with intelligent dialing modes
  • ✔ Designs consistent agent conversations using visual workflows
  • ✔ Improves customer retention through powerful data orchestration

Cons

  • ✘ Requires a constant and stable internet connection for operations
  • ✘ User interface can use some improvements

Price

Professional

Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, contactSPACE has an API.

The platform integrates with various software and services including NetSuite, Zendesk, Zoho CRM, HubSpot, and Salesforce.

Information regarding a dedicated mobile app has not been specified by the vendor.

The vendor offers four Full Stack Pricing plans: Silver ($105/user/month), Gold ($139/user/month), Platinum ($175/user/month), and Diamond ($239/user/month). Request a customized contactSPACE price plan for your business today!

The platform currently supports the English language.

The platform provides support through email, phone, and contact form.

contactSPACE features are designed for businesses in industries and sectors like sales, BPO, customer service, financial services, and fundraising.