contactSPACE

star star star star star 0.0 (0 reviews) | Call Center Software · Auto Dialer Software

Transform your contact center with contactSPACE's cloud-based software, featuring predictive dialing and dynamic CallGuides for optimized campaign management.

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Product Overview

contactSPACE offers a cloud-driven contact center solution that empowers businesses to handle intelligent outbound and blended campaigns. This is achieved through the integration of predictive dialing alongside dynamic CallGuides. Although additional customizable reporting features are available, its user-friendly interface and effective compliance functionalities make it a dependable option for teams aiming for high performance.

Product Details

What Is contactSPACE?

contactSPACE is a cloud-based contact center solution tailored for both outbound and blended environments. It enables organizations to effectively handle intricate contact strategies using user-friendly CallGuides® and smart dialing options.

By removing the necessity for physical hardware and providing extensive CRM integrations, the contactSPACE software enhances business operations by boosting agent efficiency and ensuring accurate data management. It proficiently tackles issues such as low answer rates and compliance challenges, specifically for mid-sized to enterprise-level operations.

contactSPACE Pricing

The pricing structure for contactSPACE is as follows:

Silver: $105/user/month
Gold: $139/user/month
Platinum: $175/user/month
Diamond: $239/user/month

Get in touch for a tailored contactSPACE pricing quote that suits your business needs!

Please note that prices may vary.

contactSPACE Integrations

This software seamlessly integrates with various systems and platforms, including:

Salesforce
HubSpot CRM software
Zoho CRM software
Zendesk suite
NetSuite

Check out the contactSPACE demo to discover more about its integration capabilities.

Who Is contactSPACE For?

contactSPACE serves a diverse array of industries and sectors, such as:

Financial services
Fundraising
Sales
Customer service
BPO

Is contactSPACE Right For You?

This solution is particularly suitable for mid-sized to enterprise organizations that need advanced outbound dialing and strict adherence to workflows. The innovative CallGuides® technology makes it a compelling option for fields like fundraising and healthcare, where following scripts is essential. Additionally, contactSPACE holds ISO 27001 certification and features pcipayspace, a tier-1 certified PCI-DSS compliant payment module.

If you're still uncertain about whether contactSPACE is the appropriate choice for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

cancel Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

check_circle Call Scripting

cancel Knowledge Base

cancel Call Forwarding

check_circle Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

cancel Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

check_circle Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

cancel Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

cancel Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

check_circle Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkMaximizes agent talk time with intelligent dialing modes

checkDesigns consistent agent conversations using visual workflows

checkImproves customer retention through powerful data orchestration

Cons

closeRequires a constant and stable internet connection for operations

closeUser interface can use some improvements

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Frequently Asked Questions

Yes, contactSPACE has an API.

The platform integrates with various software and services including NetSuite, Zendesk, Zoho CRM, HubSpot, and Salesforce.

Information regarding a dedicated mobile app has not been specified by the vendor.

The vendor offers four Full Stack Pricing plans: Silver ($105/user/month), Gold ($139/user/month), Platinum ($175/user/month), and Diamond ($239/user/month). Request a customized contactSPACE price plan for your business today!

The platform currently supports the English language.

The platform provides support through email, phone, and contact form.

contactSPACE features are designed for businesses in industries and sectors like sales, BPO, customer service, financial services, and fundraising.

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