Contivio

star star star star star 0.0 (0 reviews) | Call Center Software · Auto Dialer Software

Transform your CRM with Contivio, the AI-driven contact center solution that enhances sales and support team efficiency in a centralized environment.

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Product Overview

Contivio provides a way for sales and support teams to enhance their CRM by integrating it into a unified contact center setup. Although the platform's AI-powered automation features might need some initial setup, it offers robust cloud communication that can scale with your needs. In summary, it serves as an excellent choice for businesses looking for a cohesive contact center solution that fits seamlessly within their current CRM framework.

Product Details

What Is Contivio?

Contivio serves as a cloud-based contact center and telephony solution tailored for sales and support teams utilizing NetSuite or various other CRMs. It integrates a variety of communication methods—including blended voice, live chat, chatbots, SMS/MMS, fax, and email—into a single workspace. The software features screen pops, a CRM power dialer, IVR self-service, ACD, and intelligent routing. Additionally, Contivio offers reporting templates, live dashboards, and integrated call center metrics to ensure real-time visibility. This tool enables teams to manage interactions and automate workflows from a single administrative portal.

Contivio Pricing

The vendor provides several pricing tiers:

5-50 users: $99/user/month
51-99 users: $89/user/month
100+ users: $79/user/month

There are also add-ons available to enhance the platform’s capabilities. Reach out for a customized Contivio pricing quote tailored to your business needs today!

Please note that pricing may vary.

Contivio Integrations

This software is compatible with numerous systems and platforms, including:

Salesforce
Microsoft
Zendesk suite
Oracle NetSuite
HubSpot CRM software

Schedule a complimentary Contivio demo to discover more about its integration options.

Who Is Contivio For?

Contivio is well-suited for various industries and sectors such as:

Manufacturing
Distribution
Retail
Storage
Product development
Healthcare

Is Contivio Right For You?

If you belong to a sales or support team that uses NetSuite or another CRM and seeks to enhance CRM functionalities within a contact center environment, then Contivio offers an AI-driven contact center that merges multiple communication channels into one cohesive workspace. The platform also provides real-time insights through its templates, dashboards, and integrated contact center metrics. Furthermore, it holds ISO27001 certification with AWS deployment. If your focus is on a unified, cloud-based contact center connected to your CRM with comprehensive reporting features, it might be the right choice for you.

If you’re still uncertain whether Contivio is the ideal solution for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

cancel Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

check_circle Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

cancel Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

cancel Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

cancel Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

check_circle Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

check_circle Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

check_circle Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkEasy setup for everyday use

checkThe admin interface feels straightforward to manage

checkCRM-connected workflows save time for agents

Cons

closeNeeds a strong, reliable internet connection

closeCustomer support response times may vary

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Frequently Asked Questions

Information regarding API is currently unspecified by the vendor.

Contivio price plans start at $99/user/month for 5–50 users, $89/user/month for 51–99 users, and $79/user/month for 100+ users. Get a detailed Contivio cost breakdown tailored to your specific requirements.

Yes, Contivio offers a dedicated mobile app.

Contivio integrates with multiple systems and platforms, including Zendesk, Salesforce, and Microsoft.

Contivio offers support through email and phone.

Contivio features are used by organizations across a wide range of industries and sectors, including retail, manufacturing, and distribution.

Contivio primarily supports the English language.

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