Contivio
Contivio provides a way for sales and support teams to enhance their CRM by integrating it into a unified contact center setup. Although the platform's AI-power...
Contivio provides a way for sales and support teams to enhance their CRM by integrating it into a unified contact center setup. Although the platform's AI-power...
Product Overview
Contivio provides a way for sales and support teams to enhance their CRM by integrating it into a unified contact center setup. Although the platform's AI-powered automation features might need some initial setup, it offers robust cloud communication that can scale with your needs. In summary, it serves as an excellent choice for businesses looking for a cohesive contact center solution that fits seamlessly within their current CRM framework.
Product Details
What Is Contivio?
Contivio serves as a cloud-based contact center and telephony solution tailored for sales and support teams utilizing NetSuite or various other CRMs. It integrates a variety of communication methods—including blended voice, live chat, chatbots, SMS/MMS, fax, and email—into a single workspace. The software features screen pops, a CRM power dialer, IVR self-service, ACD, and intelligent routing. Additionally, Contivio offers reporting templates, live dashboards, and integrated call center metrics to ensure real-time visibility. This tool enables teams to manage interactions and automate workflows from a single administrative portal.
Contivio Pricing
The vendor provides several pricing tiers:
5-50 users: $99/user/month
51-99 users: $89/user/month
100+ users: $79/user/month
There are also add-ons available to enhance the platform’s capabilities. Reach out for a customized Contivio pricing quote tailored to your business needs today!
Please note that pricing may vary.
Contivio Integrations
This software is compatible with numerous systems and platforms, including:
Salesforce
Microsoft
Zendesk suite
Oracle NetSuite
HubSpot CRM software
Schedule a complimentary Contivio demo to discover more about its integration options.
Who Is Contivio For?
Contivio is well-suited for various industries and sectors such as:
Manufacturing
Distribution
Retail
Storage
Product development
Healthcare
Is Contivio Right For You?
If you belong to a sales or support team that uses NetSuite or another CRM and seeks to enhance CRM functionalities within a contact center environment, then Contivio offers an AI-driven contact center that merges multiple communication channels into one cohesive workspace. The platform also provides real-time insights through its templates, dashboards, and integrated contact center metrics. Furthermore, it holds ISO27001 certification with AWS deployment. If your focus is on a unified, cloud-based contact center connected to your CRM with comprehensive reporting features, it might be the right choice for you.
If you’re still uncertain whether Contivio is the ideal solution for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.
Call Center Software Features
Pros
- ✔ Easy setup for everyday use
- ✔ The admin interface feels straightforward to manage
- ✔ CRM-connected workflows save time for agents
Cons
- ✘ Needs a strong, reliable internet connection
- ✘ Customer support response times may vary
Price
Professional
Custom
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