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Convoso

The Convoso platform stands out in the realm of cloud-based solutions for outbound contact centers. It provides advanced tools that empower professionals in sal...

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The Convoso platform stands out in the realm of cloud-based solutions for outbound contact centers. It provides advanced tools that empower professionals in sal...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

The Convoso platform stands out in the realm of cloud-based solutions for outbound contact centers. It provides advanced tools that empower professionals in sales and lead generation to achieve remarkable outcomes. Although some users have reported challenges with recording quality and connectivity, the integrated dynamic scripting functionality allows for personalized engagement during calls.

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Product Details

What Is Convoso?

Overview

Convoso stands out as a leading provider of contact center software (CCaaS) tailored for sales and lead generation teams. Established in 2006, it has consistently been at the forefront of innovation, developing solutions that not only foster customer growth but also ensure adherence to regulatory standards. With its omnichannel capabilities, including the groundbreaking conversational AI tool Voso.ai, Convoso is designed to enhance sales and increase revenue.

Convoso Pricing

The pricing model for Convoso operates on a subscription basis, charging per user and per feature. Interested users can obtain a comprehensive analysis of Convoso software costs that aligns with their specific business needs.

Convoso Integrations

Convoso seamlessly connects with a variety of third-party applications, such as:

  • Balto

  • LeadsPediaapier

  • Zendesk

  • Retreaver

  • Zoho

  • Shopify

  • Microsoft Dynamics

  • Salesforce

Users have the option to schedule a demo to explore more about Convoso's integration capabilities.

Who Is Convoso For?

Convoso serves a wide array of industries and sectors, including:

  • Marketing

  • Insurance

  • Solar

  • Financial

  • Home Services

  • Business Process Outsourcing (BPO)

Is Convoso Right For You?

This platform elevates traditional contact center software by transforming customer interactions into productive and enjoyable experiences for both clients and staff. The comprehensive platform integrates built-in applications along with other systems, offering a smooth, user-friendly solution for both inbound and outbound call center operations.

If you have further questions about Convoso, feel free to reach out to us at info@softwareseekers.com for expert assistance from our team.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✘ call recording
✘ call reporting
✔ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✘ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✘ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✘ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Superior connect rates compared to other solutions
  • ✔ Efficiently connects agents with leads to optimize call handling
  • ✔ Easily changes direct inward dialing (DID) numbers
  • ✔ Offers built-in dynamic scripting

Cons

  • ✘ Presents complex configurations
  • ✘ Low recording quality and connectivity issues reported by some users

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Convoso provides API access.

Convoso supports the English language only.

Convoso integrates with several applications, including Balto, LeadsPedia, Zendesk, Retreaver, Zoho, Shopify, Microsoft Dynamics, Salesforce, HubSpot, and Google Maps. Watch the Convoso demo to learn more about its integration options.

Yes, Convoso offers support for mobile devices.

Convoso pricing presents a per user, per feature structure. Users can request a custom quote for a detailed Convoso software cost.

Convoso works across multiple industries, including marketing, insurance, solar, financial services, home services, and business process outsourcing (BPO).

Convoso provides various support options, including a 24/7 live rep, phone, knowledge base, email/help desk assistance, FAQs/forums, and more.