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Cytracom

Cytracom offers managed service providers (MSPs) a comprehensive solution for unified communications and network security, effectively integrating voice, messag...

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Cytracom offers managed service providers (MSPs) a comprehensive solution for unified communications and network security, effectively integrating voice, messag...

Watch Demo Get Pricing
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Product Overview

Cytracom offers managed service providers (MSPs) a comprehensive solution for unified communications and network security, effectively integrating voice, messaging, and connectivity. While certain users have mentioned experiencing latency problems with the mobile app, the combination of its channel-exclusive support system and built-in hardware positions it as a sensible option for IT environments managed by providers.

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Product Details

What Is Cytracom?

Cytracom is a cloud-driven platform that provides Unified Communications as a Service (UCaaS), specifically designed for the Managed Service Provider (MSP) sector. It merges voice communication, business messaging, and network security into one cohesive solution aimed at linking modern teams across various locations. By incorporating proprietary hardware, software, and mobile applications, Cytracom allows organizations to ensure uninterrupted communication while safeguarding data through a ‘Zero Trust Network’ access framework.

Cytracom Pricing

The company presents a variety of tiered pricing options for Cytracom, starting at $18.95 for over 100 users. This pricing structure is tailored to accommodate different business sizes:

  • C1 Plan: $29.95/user/month (1–19 users)

  • C2 Plan: $32.95/user/month (1–19 users)

Request a customized pricing quote for your business today!

Please note that pricing is subject to change.

Cytracom Integrations

This software offers integration capabilities with various CRM systems and platforms, including:

  • ConnectWise

  • Zoho CRM software

  • Microsoft Teams

  • Salesforce

  • Zendesk

  • Hubspot CRM software

Watch the Cytracom demo to explore its integration features further.

Who Is Cytracom For?

Cytracom caters to a diverse array of industries and sectors, such as:

  • Healthcare

  • Legal services

  • Retail

  • Professional services

  • Managed service providers

  • Non-profit organizations

  • Manufacturing

Is Cytracom Right For You?

If you are part of a small to mid-sized business that depends on Managed Service Providers for IT infrastructure, Cytracom could be the perfect match. The innovative ControlOne platform eliminates the need for traditional VPNs by implementing Zero Trust security measures, making it suitable for distributed teams that must adhere to HIPAA or SOC 2 compliance standards. For organizations seeking a fully managed voice solution with comprehensive hardware support and robust partner assistance, Cytracom provides a secure and integrated ecosystem.

If you are still unsure whether Cytracom aligns with your needs, reach out to our customer support team at info@softwareseekers.com for more assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✘ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✔ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✘ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✔ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✔ integration with help desk and support systems

Pros

  • ✔ Identity-based Zero Trust Network Access
  • ✔ Built-in business SMS and shared inboxes
  • ✔ Free hardware upgrades every 36 months

Cons

  • ✘ Telecom terminology can be confusing for new users
  • ✘ Call scheduling can be complex

Price

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Cytracom offers tiered per-user pricing, with the C1 plan starting at $18.95-$29.95 and the C2 plan ranging from $20.95-$32.95 depending on user count. For a custom Cytracom cost estimate, contact us.

Yes, Cytracom offers mobile applications for both iOS and Android devices.

Yes, Cytracom provides a public API.

Cytracom is available in English.

The platform provides support via phone, message, and ticketing systems, along with resources like a blog and help center to assist customers.

Cytracom is primarily designed for healthcare, legal services, retail, professional services, managed service providers, non-profit organizations, and manufacturing.

The software integrates with business tools like Microsoft Teams, ConnectWise, Autotask, Salesforce, and Zendesk.