evaluagent
Boost your contact center's efficiency with evaluagent's AI-driven quality assurance and conversation intelligence for superior performance oversight.
evaluagent empowers contact center teams to assess customer interactions with greater efficiency through the use of AI-powered quality assurance and conversational intelligence. While certain reporting features may offer limited customization, the platform facilitates ongoing performance monitoring. It is ideal for mid-sized and large contact centers functioning in regulated or high-traffic settings.
What Is evaluagent?
evaluagent is a cloud-driven quality assurance software tailored for contact centers that manage customer interactions through both voice and digital platforms. This innovative tool integrates AI-enhanced quality assurance, conversation intelligence, and speech analytics to assess interactions effectively, uncover valuable insights, and facilitate workflows aimed at improving agent performance. With its configurable automation, comprehensive reporting, and visibility into performance metrics, evaluagent streamlines operations within a unified system. It empowers contact centers to quickly identify challenges, elevate service quality, and ensure consistent customer experience outcomes on a larger scale.
evaluagent Pricing
The pricing structure for evaluagent is organized into the following plans:
Auto-QA And Improvement - Starting at £20/user/month
Conversation Intelligence - Starting at £40/user/month
For a tailored pricing quote that meets your unique needs, please request a personalized evaluagent quote.
Note: Pricing may change over time.
evaluagent Integrations
evaluagent offers seamless integration capabilities with numerous third-party applications, which include:
Tableau software
Aircall software
Five9 software
Zendesk Suite
Intercom
Peopleware
Talkdesk
To discover more about its integration options, consider watching a free evaluagent demo.
Who Is evaluagent For?
This platform serves a diverse range of industries such as:
Retail
Insurance
Utilities
Business process outsourcing (BPO)
Is evaluagent Right For You?
If your role involves the enhancement of customer interaction quality within a contact center, evaluagent offers a software-centric solution focused on quality assurance and conversation intelligence. This platform is ideal for teams working in dynamic or regulated settings that require enhanced visibility into interaction performance and results.
The evaluagent software prioritizes transforming insights from interactions into actionable steps, enabling quicker evaluations and boosting service quality on a large scale. It also adheres to robust security standards, holding ISO/IEC 27001:2022 certification (accredited by UKAS), Cyber Essentials Plus certification, and SOC 2 Type I compliance, making it an excellent choice for organizations with stringent data protection and compliance needs.
If you're still uncertain whether evaluagent is the best fit for you, our support team is available at info@softwareseekers.com to assist you in making the right decision.