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Exotel

The Exotel platform enables teams to handle customer communications seamlessly through both voice and digital platforms. It features intelligent routing powered...

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The Exotel platform enables teams to handle customer communications seamlessly through both voice and digital platforms. It features intelligent routing powered...

Watch Demo Get Pricing
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Product Overview

The Exotel platform enables teams to handle customer communications seamlessly through both voice and digital platforms. It features intelligent routing powered by AI, cohesive engagement tools, and robust reliability suitable for enterprises. Although certain advanced customizations may require deeper configuration, it is ideal for medium to large businesses looking for secure and scalable solutions in managing customer experiences across their support, sales, and service departments.

Product Details

What Is Exotel?

Exotel is a cloud-driven platform that enhances customer experience and communication for businesses managing interactions across both voice and digital channels. This software integrates various channels, tools, and teams through AI-powered intelligence, routing, analytics, and CPaaS APIs, ensuring a smooth customer journey. It focuses on automation paired with human oversight, guarantees enterprise-level uptime, and is designed with compliance in mind. Exotel aids organizations in enhancing visibility, coordination, and efficiency in resolving issues across extensive customer engagement operations.

Exotel Pricing

The pricing structure for Exotel includes the following plans:

  • Enterprise Contact Center

    • XPrime - Starting at $70

    • XPro - Starting at $100

    • Xtrm - Custom pricing available

  • Business Phone System

    • Dabbler - ₹ 9,999

    • Believer - ₹ 19,999

    • Influencer - ₹ 49,999

    • Enterprises - Custom pricing available

  • Communication APIs - Custom pricing available

  • AI Automation - Custom pricing available

A free trial is also offered. You can request a tailored Exotel pricing quote that meets your unique needs.

Please note that prices may vary.

Exotel Integrations

Exotel seamlessly connects with a variety of third-party applications, such as:

  • HubSpot CRM software

  • Zoho CRM software

  • Shopify software

  • Zendesk Suite

  • Salesforce

  • CleverTap

  • WhatsApp

You can watch a free demo of Exotel to explore its integration capabilities further.

Who Is Exotel For?

This platform serves a diverse range of industries, including:

  • Financial services

  • eCommerce

  • Logistics

  • Hyperlocal services

  • Healthcare

  • Education

Is Exotel Right For You?

If your organization seeks to unify customer interactions across multiple channels while balancing automation with human insight, Exotel delivers a comprehensive solution for consistent and intelligent customer experiences at scale. It aims to convert interactions into actionable insights, facilitating quicker resolutions and enhanced operational visibility.

Built with inherent telco reliability, Exotel ensures enterprise-grade uptime and adheres to compliance standards including GDPR, PCI-DSS, and ISO. Recognized globally for managing billions of interactions each year, it stands out as an excellent choice for businesses that prioritize a secure, scalable, and intelligence-driven customer experience.

If you're still uncertain whether Exotel suits your needs, feel free to reach out to our support team at info@softwareseekers.com for assistance in making the right decision.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✘ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Intuitive user interface with a clean user experience
  • ✔ Cloud-based system without hardware dependency
  • ✔ Clear call recordings for audits and training

Cons

  • ✘ Reporting and analytics lack depth
  • ✘ Post-sales customer support is often unresponsive

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Pricing for Exotel spans Enterprise Contact Center plans starting from approximately $70 - $100 with custom enterprise options, Business Phone System plans ranging from ₹9,999 - ₹49,999 with custom enterprise pricing, plus Communication APIs and AI Automation offered on custom pricing. A free trial is also available. Request a detailed Exotel price breakdown for your organization today.

Yes, Exotel offers a dedicated mobile application.

Exotel offers support through blogs, eBooks, events, webinars, phone, email, chat, online contact form, and a knowledge base.

Yes, Exotel offers an API.

Exotel serves organizations across multiple industries, including financial services, eCommerce, logistics, hyperlocal businesses, healthcare, and education.

Exotel supports over 100 languages through its chatbot, enabling customer engagement across a wide range of global and regional languages.

Exotel integrates with a range of third-party applications, including HubSpot CRM software, Zoho CRM software, Shopify software, Zendesk Suite, Salesforce, CleverTap, and WhatsApp.