gloCOM
gloCOM provides teams with a comprehensive communication solution that integrates voice, video, chat, and file sharing. This enhances collaboration on desktop c...
gloCOM provides teams with a comprehensive communication solution that integrates voice, video, chat, and file sharing. This enhances collaboration on desktop c...
Product Overview
gloCOM provides teams with a comprehensive communication solution that integrates voice, video, chat, and file sharing. This enhances collaboration on desktop computers, mobile devices, and online platforms. While there have been some reports of challenges on mobile devices, its support for multiple platforms and extensive features enable small to medium-sized businesses and remote teams to remain connected and efficient.
Product Details
What Is gloCOM?
gloCOM is a comprehensive communications application aimed at revolutionizing business interactions. It features specialized editions for Agents and Supervisors tailored specifically for contact centers. This software enhances customer service operations by offering a centralized panel that facilitates smooth call management and provides instant performance metrics. Additionally, by automating the distribution of workloads and supporting multimedia messaging, gloCOM enables organizations to minimize agent downtime and improve the quality of their responses. It allows businesses to scale efficiently while delivering a consistent and high-quality experience in every customer engagement.
gloCOM Pricing
The vendor presents flexible and customizable pricing options designed to meet the unique needs of each organization. You can request a personalized quote for gloCOM pricing that aligns with your specific requirements.
gloCOM Integrations
gloCOM integrates with various applications, including:
Salesforce
ZOHO
MS Dynamics
SugarCRM software
Zendesk
Pipedrive CRM
vTiger
Schedule a complimentary demo of gloCOM to learn more about its integration capabilities.
Who Is gloCOM For?
This software is well-suited for numerous industries and sectors such as:
Food and beverage
Information technology
Telecommunications and managed services
Insurance
Financial services
Energy
Is gloCOM Right For You?
gloCOM stands out as an excellent option for organizations looking for a robust, scalable communication platform that merges traditional phone systems with contemporary collaboration tools. Its exceptional Agent Edition simplifies intricate workflows, making it particularly advantageous for high-traffic customer service settings. Acknowledged as a powerful tool for productivity, gloCOM is noted for its dependability and accessibility across both desktop and mobile platforms. This comprehensive solution equips teams to provide outstanding service while retaining full operational oversight.
If you're still unsure whether gloCOM is the right solution for you, reach out to our customer support team at info@softwareseekers.com for further assistance.
Call Center Software Features
Pros
- ✔ Includes chat, SMS, and MMS messaging
- ✔ Screen sharing improves remote collaboration
- ✔ CRM integration streamlines customer management
Cons
- ✘ Issues with multiple queue membership for agents
- ✘ Reported problems with availability checks on mobile
Price
Professional
Custom
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