Graia

star star star star star 0.0 (0 reviews) | Call Center Software · Call Recording Software

Boost agent efficiency with Graia's real-time guidance and next-best action suggestions, ensuring compliance and transparency in high-stakes interactions.

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Product Overview

Graia enhances the productivity of agents by offering real-time assistance and recommendations for the next best actions. Users have mentioned a desire for enhancements in the interface, which could necessitate slight modifications for the best experience. The platform guarantees compliance via auditable hybrid workflows, ensuring clear and regulated processes for critical customer engagements.

Product Details

What Is Graia?

Graia serves as a comprehensive customer engagement and contact center solution, merging conversational intelligence with immediate agent assistance to manage customer communications through voice, chat, email, and social media channels.

This platform leverages contextual Artificial Intelligence (AI) agents along with human-in-the-loop logic to effectively address issues, support agents, and uphold audit-ready processes suitable for regulated environments. Graia’s offerings are designed for Customer Experience (CX) leaders, operations managers, and technology teams aiming for efficient, compliant contact center operations that yield measurable results.

Graia Pricing

Pricing for Graia is tailored according to the size of your organization, the volume of contacts, and specific compliance needs. Reach out today to obtain a customized price quote for your business!

Graia Integrations

The vendor has not made its integration details publicly available. You can schedule a complimentary Graia demo to discover more about its integration capabilities.

Who Is Graia For?

Graia is ideal for a diverse array of industries and sectors, including:

Consumer electronics
Healthcare
Insurance
Telecommunications
Banking and financial services
Housing and social services
Media and communications

Is Graia Right For You?

If your contact center functions within regulated industries, Graia is designed to assist teams in managing substantial interaction volumes while ensuring oversight and maintaining audit-ready processes. It caters to customer experience leaders, operations managers, and technology teams who prioritize consistent service delivery, real-time agent support, and self-sufficient issue resolution. Notable organizations such as Samsung, Sheffield Health and Social Care NHS FT, and Vodafone utilize Graia, which is certified with ISO/IEC 27001 and ISO/IEC 20000-1:2018 for information security and service management.

If you still have questions regarding Graia, feel free to reach out to our support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

check_circle Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

check_circle Call Scripting

cancel Knowledge Base

cancel Call Forwarding

check_circle Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

cancel Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

cancel Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

check_circle Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

cancel Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkGuides agents with real-time actionable suggestions

checkEnsures compliance through auditable hybrid workflows

checkSupports multi-lingual interactions for global teams

Cons

closeSome users have requested improvements in the interface

closeMight require initial training for better software adoption

User Reviews

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Frequently Asked Questions

The software primarily supports English language only.

Graia provides tailored pricing depending on your organization’s scale, contact volume, and compliance needs. You can request a personalized Graia cost quote for your business today.

Graia does not offer a dedicated mobile application.

Yes, the vendor offers API.

The vendor has not publicly listed its integrations.

The vendor offers support via online form and dedicated Support Portal.

Graia serves a variety of industries, including consumer electronics, healthcare, insurance, telecommunications, banking and financial services, housing and social services, and media and communications.

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