ice Contact Center

star star star star star 0.0 (0 reviews) | Call Center Software · Call Recording Software

Streamline your customer interactions with ice Contact Center, offering reliable call handling and scalable tools for Teams-based and hybrid environments.

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Product Overview

The ice Contact Center consolidates all customer communications into one comprehensive enterprise platform, catering to both Teams-based and hybrid setups. Although the administration interface might seem intricate at first glance, this software ensures dependable call management, robust IVR functionalities, and adaptable tools that enable uniform service provision across expanding contact center teams.

Product Details

What Is ice Contact Center?

ice Contact Center is a cloud-driven solution for enterprise contact centers, designed to assist organizations in optimizing customer interactions across various channels. This platform is particularly suitable for businesses utilizing Microsoft Teams, traditional telephony, or a combination of both. Key features include management of omnichannel interactions, AI-enhanced automation, real-time analytics, and integrations with CRM systems.

By enhancing service efficiency, ensuring consistent communication, and providing valuable insights from each interaction, teams can boost agent productivity and create a cohesive, unified experience for customers.

ice Contact Center Pricing

The pricing for ice Contact Center is tailored to each organization. To obtain a personalized quote for your business, please request a custom pricing estimate.

Note: Prices may vary over time.

ice Contact Center Integrations

ice Contact Center is capable of integrating with various systems and platforms to augment contact center functionality. Supported integrations include:

Tethr
Dynamics 365
Salesforce Sales Cloud
ServiceNow HR

To explore its features and potential compatibility, consider requesting a demo of ice Contact Center.

Who Is ice Contact Center For?

This solution is tailored to meet the needs of diverse sectors and industries, such as:

Banking and financial services
Education
Government entities
Healthcare
Insurance
Manufacturing
Technology

Is ice Contact Center Right For You?

If you are in search of an enterprise contact center solution that consolidates all customer interactions into a single secure platform while accommodating modern communication methods, ice Contact Center could be the answer.

If you face challenges in managing multiple channels, ensuring service consistency, and protecting customer interactions, this solution can streamline communication processes, enhance performance visibility, and facilitate compliant customer service operations. It adheres to GDPR for data protection and PCI-DSS for secure payment handling, aiding organizations in meeting regulatory standards for customer information and transactions.

Designed with robust security features and a scalable infrastructure, this platform can support expanding contact center teams without sacrificing performance or reliability.

If you're still uncertain whether ice Contact Center is suitable for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for assistance in making the right choice.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

check_circle Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

cancel Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

cancel Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

cancel Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

check_circle Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

check_circle Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkReliable call handling across multiple departments

checkStrong IVR capabilities for call routing

checkHelps teams centralize contact center operations

Cons

closeAdministration console feels complex to navigate

closeInterface lacks intuitive user experience

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Frequently Asked Questions

ice Contact Center provides support through its official channels including phone, email, and support portal/ticket system via ComputerTalk’s support infrastructure. Specific contact details and support pathways are available through the ComputerTalk support portal.

ice Contact Center integrates with several platforms through pre-built connectors, including CRM, workforce, and ticketing systems such as Salesforce, Microsoft Dynamics 365, ServiceNow, and more.

No, there is no standalone mobile app for ice Contact Center. However, organizations can embed iceMobile Connect into their own mobile applications to add contact center chat functionality.

ice Contact Center pricing is based on a custom quote model and is tailored to an organization’s specific deployment requirements. Request a custom ice Contact Center price quotation.

No, ice Contact Center does not provide public API access for custom integrations. The platform relies on built-in connectors and pre-built integrations rather than an open API.

ice Contact Center supports the English language.

ice Contact Center serves industries including banking and finance, education, government, healthcare, insurance, manufacturing, and technology.

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