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ICTBroadcast

ICTBroadcast is a comprehensive platform that combines artificial intelligence with unified communications, designed specifically for extensive voice, SMS, fax,...

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ICTBroadcast is a comprehensive platform that combines artificial intelligence with unified communications, designed specifically for extensive voice, SMS, fax,...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

ICTBroadcast is a comprehensive platform that combines artificial intelligence with unified communications, designed specifically for extensive voice, SMS, fax, and email marketing campaigns. Although its open-source foundation requires considerable technical knowledge for installation, it provides a robust, scalable, and multi-tenant infrastructure ideal for intricate call center functions.

Product Details

What Is ICTBroadcast?

ICTBroadcast is a powerful, web-based software platform tailored for automated communication and contact center management. It serves as a centralized system to streamline customer outreach, execute telephone surveys, and oversee telemarketing initiatives across four primary channels: voice calls, SMS (text messages), fax, and email. Its multi-tenant functionality makes it particularly advantageous for service providers and organizations seeking white-label options.

ICTBroadcast Pricing

The pricing structure for ICTBroadcast includes the following plans:

  • Enterprise: Free (one-time) and from $999

  • Service Provider: Custom pricing available

A free trial is also offered.

Get in touch for a customized quote on ICTBroadcast pricing tailored for your business!

Note: Pricing may vary.

ICTBroadcast Integrations

ICTBroadcast can seamlessly integrate with various CRM software solutions, including:

  • Pipedrive

  • Zoho

  • SugarCRM

  • Nutshell

  • Creatio

Request a no-cost demo of ICTBroadcast to discover more about its integration capabilities.

Who Is ICTBroadcast For?

ICTBroadcast is well-suited for several industries, including:

  • Telecommunications

  • Telemarketing

  • Political campaigns

  • Fax and SMS services

  • Contact centers

Is ICTBroadcast Right For You?

If your business engages in high-volume outbound campaigns and needs to communicate through multiple channels (Voice, SMS, Fax, Email) from one platform, then ICTBroadcast could be the perfect fit. Its strengths include REST API-driven automation, a multi-tenant framework, and features like a no-code IVR designer along with robust AMD/DNC compliance, which are essential for extensive operations.

If you're still uncertain about choosing ICTBroadcast, reach out to our support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✔ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Handles all communications voice, SMS, fax, and email
  • ✔ Multi-tenant architecture allows high scalability
  • ✔ AI dialer maximizes agent talk time for better efficiency
  • ✔ Compliance tools support DNC and AMD regulations

Cons

  • ✘ Setup requires high-level technical knowledge for deployment
  • ✘ System is built on open-source Asterisk, which may require custom maintenance

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, ICTBroadcast software offers an API.

It offers 24x7 support via phone and chat, supplemented by extensive user guides, video tutorials, and a dedicated knowledge base.

ICTBroadcast offers an Enterprise plan with a free one-time option and pricing starting from $999, while the Service Provider plan uses custom pricing; a free trial is available. You can request a personalized ICTBroadcast cost quote for your business today.

ICTBroadcast does not have a standalone mobile app.

ICTBroadcast supports English, Arabic, Spanish, German, Italian, and many others.

ICTBroadcast is ideal for telecom providers, telemarketing teams, political campaigns, fax and SMS services, and contact centers.

ICTBroadcast integrates with CRM platforms such as Pipedrive, Zoho, SugarCRM, Nutshell, and Creatio.