IPscape

star star star star star 0.0 (0 reviews) | Call Center Software · Auto Dialer Software

Transform your customer engagement with IPscape's cloud-native contact center, designed for scalability and maximizing sales productivity.

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Product Overview

IPscape offers a cloud-based contact center solution designed to assist businesses in streamlining omnichannel customer interactions and enhancing sales efficiency. Although the setup process may demand some initial work, its robust enterprise-level capabilities, along with an emphasis on compliance and adaptability, render it an attractive option for businesses seeking scalable customer management.

Product Details

What Is IPscape?

IPscape is an innovative cloud-based call center solution that integrates voice, email, web chat, and SMS communications into one cohesive platform. This system removes the necessity for cumbersome on-premise hardware, enabling businesses to effortlessly scale their operations.

Among its standout features are an Intelligent IVR that facilitates self-service automation and a robust predictive dialer designed to enhance agent talk time. These functionalities assist organizations in minimizing expenses while simultaneously boosting customer satisfaction through seamless engagement.

IPscape Pricing

The pricing structure for IPscape is as follows:

Connect: $89/user/month
Converse: $139/user/month
Converge: $159/user/month

Request a customized quote for IPscape pricing tailored to your business needs today!

Note: Pricing is subject to change.

IPscape Integrations

This software offers integration capabilities with various systems and platforms, including:

Salesforce
ServiceNow
Zendesk suite
Microsoft Dynamics 365
HubSpot CRM software
Zoho CRM

Check out the IPscape demo to discover more about its integration options.

Who Is IPscape For?

IPscape caters to a diverse array of industries and sectors, such as:

Retail
Utilities
BPO
Healthcare
Education
Government

Is IPscape Right For You?

This platform is a fantastic option for organizations seeking a compliant and adaptable cloud contact center. Its PaySCAPE feature is especially beneficial for sectors like finance and retail that prioritize payment security while delivering a unified communication experience. Additionally, IPscape offers audit logs and call recording storage management tools that comply with GDPR, HIPAA, and other regional data privacy regulations.

If you are still uncertain whether IPscape is the right solution for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

cancel Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

check_circle Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

cancel Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

check_circle Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

cancel Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

cancel Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

cancel Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkOffers insight into the number of waiting calls to manage load

checkAllows quick checking and monitoring of agent activities

checkAllows listening to previous calls for personal improvement

Cons

closeOccasional error when changing pause reasons or wrapping a call

closeSometimes experiences latency on the tools

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Frequently Asked Questions

The vendor offers three plans: Connect ($89/user/month), Converse ($139/user/month), and Converge ($159/user/month). Request a customized IPscape price plan for your business today!

Yes, IPscape provides an API.

The platform integrates with various software including ServiceNow, Zendesk Suite, Salesforce, Microsoft Dynamics 365, HubSpot, and Zoho CRM.

IPscape features are designed for businesses in industries like government, healthcare, education, retail, utilities, and BPO.

Information regarding a dedicated mobile app has not been specified by the vendor.

The platform currently supports the English language.

The platform provides support through phone and contact form.

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