Kaleyra

star star star star star 0.0 (0 reviews) | Call Center Software · Auto Dialer Software

Experience seamless customer interactions with Kaleyra's CCaaS, offering voice, SMS, and video solutions for global enterprises. Try it today!

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Product Overview

The software from Kaleyra offers advanced capabilities for Contact Center as a Service (CCaaS), allowing international businesses to manage smooth customer engagements through voice, SMS, and video channels. While there have been mentions of sporadic auto-logout problems during operation, users greatly appreciate its extensive communication features and straightforward installation process.

Product Details

What Is Kaleyra?

Kaleyra is a versatile Communication Platform as a Service (CPaaS) that caters to businesses across various sizes. It focuses on delivering high-volume, globally integrated communication solutions. The platform utilizes powerful APIs to handle intricate interactions, encompassing programmable voice, SMS, rich messaging, and instant messaging. It supports large organizations by providing virtual numbers in more than 190 countries, which ensures broad global accessibility and scalability.

Kaleyra Pricing

The pricing structure for Kaleyra is tailored to meet the specific requirements of each organization. To obtain a customized pricing quote for your business, please reach out for more details.

Kaleyra Integrations

This software seamlessly integrates with several platforms through Zapier, including:

WooCommerce
HubSpot
NetSuite
Shopify software
Salesforce
Acuity Scheduling
Slack software

To discover more about its integration capabilities, you can watch a complimentary demo of Kaleyra.

Who Is Kaleyra For?

Kaleyra is well-suited for various sectors, such as:

Banking and finance
E-commerce and retail
Logistics
Healthcare
Airlines

Is Kaleyra Right For You?

Kaleyra differentiates itself as a powerful, scalable CCaaS solution, especially for multinational companies in regulated sectors that require advanced omnichannel features and dependable reliability. The platform’s award-winning CPaaS framework guarantees consistent uptime and minimal latency for crucial communications. Celebrated as the Gold winner for CPaaS Provider of the Year at the Juniper Research Future Digital Awards 2022, Kaleyra delivers the sophisticated infrastructure essential for providing exceptional customer experiences at scale.

If you still have questions about Kaleyra, feel free to contact our support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

cancel Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

check_circle Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

cancel Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

check_circle Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

cancel Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

check_circle Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

check_circle Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkUser-friendly interface and intuitive dashboard for quick setup

checkSupports call recording and detailed reporting for communications

checkFast template approval and good onboarding support

Cons

closeDialer pad could use improvement

closeLimited native integrations with other channels

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Frequently Asked Questions

Yes, Kaleyra offers an API.

Kaleyra offers support through contact form, phone, knowledgebase, and resource hub.

The software supports integration with multiple platforms via Zapier, such as WooCommerce, HubSpot, NetSuite, Shopify software, Salesforce, Acuity Scheduling, and Slack software.

Typical users include industries like banking and finance, e-commerce and retail, logistics, healthcare, and airlines.

No, Kaleyra does not have a mobile app.

Kaleyra is primarily available in English.

The Kaleyra price is customized according to the needs of the organization. Request a personalized Kaleyra pricing quote for your business.

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