Kaleyra
The software from Kaleyra offers advanced capabilities for Contact Center as a Service (CCaaS), allowing international businesses to manage smooth customer enga...
The software from Kaleyra offers advanced capabilities for Contact Center as a Service (CCaaS), allowing international businesses to manage smooth customer enga...
Product Overview
The software from Kaleyra offers advanced capabilities for Contact Center as a Service (CCaaS), allowing international businesses to manage smooth customer engagements through voice, SMS, and video channels. While there have been mentions of sporadic auto-logout problems during operation, users greatly appreciate its extensive communication features and straightforward installation process.
Product Details
What Is Kaleyra?
Kaleyra is a versatile Communication Platform as a Service (CPaaS) that caters to businesses across various sizes. It focuses on delivering high-volume, globally integrated communication solutions. The platform utilizes powerful APIs to handle intricate interactions, encompassing programmable voice, SMS, rich messaging, and instant messaging. It supports large organizations by providing virtual numbers in more than 190 countries, which ensures broad global accessibility and scalability.
Kaleyra Pricing
The pricing structure for Kaleyra is tailored to meet the specific requirements of each organization. To obtain a customized pricing quote for your business, please reach out for more details.
Kaleyra Integrations
This software seamlessly integrates with several platforms through Zapier, including:
WooCommerce
HubSpot
NetSuite
Shopify software
Salesforce
Acuity Scheduling
Slack software
To discover more about its integration capabilities, you can watch a complimentary demo of Kaleyra.
Who Is Kaleyra For?
Kaleyra is well-suited for various sectors, such as:
Banking and finance
E-commerce and retail
Logistics
Healthcare
Airlines
Is Kaleyra Right For You?
Kaleyra differentiates itself as a powerful, scalable CCaaS solution, especially for multinational companies in regulated sectors that require advanced omnichannel features and dependable reliability. The platform’s award-winning CPaaS framework guarantees consistent uptime and minimal latency for crucial communications. Celebrated as the Gold winner for CPaaS Provider of the Year at the Juniper Research Future Digital Awards 2022, Kaleyra delivers the sophisticated infrastructure essential for providing exceptional customer experiences at scale.
If you still have questions about Kaleyra, feel free to contact our support team at info@softwareseekers.com for additional assistance.
Call Center Software Features
Pros
- ✔ User-friendly interface and intuitive dashboard for quick setup
- ✔ Supports call recording and detailed reporting for communications
- ✔ Fast template approval and good onboarding support
Cons
- ✘ Dialer pad could use improvement
- ✘ Limited native integrations with other channels
Price
Professional
Custom
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