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Laivly

Laivly is an innovative AI platform designed to enhance and streamline workflows within contact centers across various channels. Although it might sometimes str...

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Laivly is an innovative AI platform designed to enhance and streamline workflows within contact centers across various channels. Although it might sometimes str...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Laivly is an innovative AI platform designed to enhance and streamline workflows within contact centers across various channels. Although it might sometimes struggle with note-taking, it provides immediate assistance, performs tasks independently, and offers insightful analytics. This minimizes manual work and boosts consistency, all without the need for backend integrations.

Product Details

What Is Laivly?

Laivly serves as an innovative platform that combines artificial intelligence (AI) with enterprise automation, specifically tailored for contact centers. It boasts a range of functionalities, including live transcription, real-time scripting for agents, AI-enhanced case documentation, and performance analytics for agents. The platform is designed to provide immediate guidance to agents, ensure quality assurance, automate workflows, and deliver actionable insights aimed at enhancing both efficiency and customer satisfaction. Laivly seamlessly integrates with existing systems without the need for complicated APIs, allowing AI agents to assist or independently manage customer interactions across various channels.

Laivly Pricing

The pricing structure is customized by the vendor. Reach out to us for a personalized quote regarding Laivly's pricing.

Laivly Integrations

This software is compatible with numerous systems and platforms, including:

  • Google Voice

  • Genesys

  • Avaya

  • Oracle Analytics Cloud

  • Zendesk Suite

Watch the Laivly demo to gain insights into its integration capabilities.

Who Is Laivly For?

Laivly is perfectly suited for a diverse array of industries and sectors, such as:

  • Retail

  • Healthcare

  • Media and entertainment

  • Logistics

  • Technology

Is Laivly Right For You?

This software is particularly advantageous for contact centers aiming to enhance their operations through AI-powered automation and real-time support for agents. A key highlight of Laivly is its ability to integrate without the need for APIs, functioning directly from agents' desktops and facilitating smooth adoption without requiring extensive system modifications. Laivly significantly boosts productivity by taking over repetitive tasks and offering immediate assistance, making it a perfect choice for companies striving to elevate customer experiences and maximize agent efficiency in sectors like logistics and retail.

If you're still uncertain whether Laivly meets your needs, please reach out to our customer support team at info@softwareseekers.com for more assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✘ call recording
✘ call reporting
✔ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✔ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✔ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✘ interactive voice response ivr
✔ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✔ integration with help desk and support systems

Pros

  • ✔ It is easy to deploy across multiple endpoints
  • ✔ The agent adoption is high without needing heavy support
  • ✔ Facilitates the navigation of complex workflows for teams

Cons

  • ✘ Users report occasional errors with transcription
  • ✘ Sometimes, the conversation summary may not be accurate

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, Laivly does not offer mobile applications.

Laivly offers a contact form on its website where users can submit inquiries. Furthermore, Laivly’s support portal offers a searchable knowledge base, training resources, and request submission via login with Sidd Platform credentials.

Laivly supports the English language.

Laivly pricing plans are tailored to the needs of businesses. Get in touch with us to get a custom Laivly cost estimate.

No, Laivly does not offer an API.

Laivly integrates with applications such as Google Voice, Zendesk Suite, Genesys, Avaya, and more.

The typical users of Laivly include industries and sectors, such as healthcare, retail, logistics, technology, and more.