Landis Contact Center
The Landis Contact Center allows businesses to handle customer communications seamlessly within Microsoft Teams. It features voice routing, interactive voice re...
The Landis Contact Center allows businesses to handle customer communications seamlessly within Microsoft Teams. It features voice routing, interactive voice re...
Product Overview
The Landis Contact Center allows businesses to handle customer communications seamlessly within Microsoft Teams. It features voice routing, interactive voice response (IVR), call recording, and real-time analytics. Although options for customization outside the Microsoft environment are restricted, this solution is ideal for medium to large organizations looking for a contact center integrated with Teams for their support and service teams.
Product Details
What Is Landis Contact Center?
Landis Contact Center serves as a fully integrated customer engagement solution that transforms Microsoft Teams into a powerful communication center. Utilizing Microsoft’s native APIs and the Azure framework, this platform offers sophisticated features such as skills-based routing and live coaching for managers, eliminating the need for complicated external middleware.
This software is tailored specifically for mid-market and enterprise-level organizations aiming to boost agent efficiency and enhance customer experience, all while ensuring top-notch data security within their existing Microsoft 365 environment.
Landis Contact Center Pricing
The cost of Landis Contact Center is $75 per user each month. A complimentary 30-day trial is also offered. Reach out today to receive a customized pricing quote for your organization!
Please note: Pricing may vary.
Landis Contact Center Integrations
This platform seamlessly connects with various third-party tools and systems, such as:
Zendesk
Jira software
Salesforce
Dynamic 365
Zoho
Check out the Landis Contact Center demonstration to see these integrations in action.
Who Is Landis Contact Center For?
Landis Contact Center caters to a diverse array of industries and sectors, including:
Education
Energy
Tourism
Biopharmaceutical
Is Landis Contact Center Right For You?
This solution stands out as an excellent option for organizations that have adopted Microsoft Teams as their standard and are in need of an enterprise-level interaction management tool. Its unique architecture, which requires no additional coding, guarantees impressive uptime, making it a reliable choice for regulated industries such as healthcare and finance.
If your team prioritizes simplicity, quick implementation, and a familiar Microsoft 365 interface, this platform is perfectly aligned with your digital transformation goals.
If you’re still uncertain whether Landis Contact Center meets your needs, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.
Call Center Software Features
Pros
- ✔ Seamless integration with Microsoft Teams (feels native)
- ✔ Easy to set up
- ✔ Excellent onboarding with personal training
Cons
- ✘ Troubleshooting often depends on Teams stability
- ✘ Some limitations noted in mobile access
Price
Professional
Custom
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