Liberty

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Enhance your telephone answering service with Liberty Platform's cloud-based CCaaS solution, featuring dynamic scripting and robust omnichannel capabilities.

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Product Overview

The Liberty Platform is a cloud-centric CCaaS solution specifically designed for the telephone answering service (TAS) sector. Although its focus on TAS might restrict its application for broader corporate customer support, it significantly improves agent processes through dynamic scripting and powerful omnichannel features. This leads to greater efficiency and uniformity in handling messages.

Product Details

What Is Liberty?

The Liberty Platform is a powerful, all-encompassing Cloud-Based CCaaS (Contact Center as a Service) solution, specifically designed by an answering service for the answering service sector (TAS). It offers a modern alternative to outdated on-premise systems by delivering a secure, comprehensive, and redundant platform that can be accessed entirely through a web browser. Liberty consolidates essential contact center functionalities, including call management, dynamic scripting, and workforce management (WFM), to optimize agent performance and improve the overall experience for end clients.

Liberty Pricing

The pricing structure for Liberty includes the following plans:

Liberty Platform Cloud (Communications Bundle): $250/month/concurrent agent
Liberty Platform BYOC: $275/month/concurrent agent

Request a customized price quote for your business today!

Please note that pricing is subject to change.

Liberty Integrations

Liberty offers integration with various software applications, including:

Google Drive
Google Sheets
SendGrid
Slack
Zoom

Request a complimentary demo of Liberty to discover more about its integration capabilities.

Who Is Liberty For?

The Liberty Platform is well-suited for numerous industries, such as:

Telephone answering service providers
Inbound contact centers
Business process outsourcing specializing in call handling
Healthcare and medical answering services
Operations and agent management teams

Is Liberty Right For You?

If you are operating or planning to start a professional answering service, the Liberty Platform is an ideal choice tailored to meet the specific needs of your industry. Its standout feature is the Dynamic Agent Scripting with drag-and-drop customization, enabling supervisors to swiftly adjust call-handling procedures. In addition, with integrated Workforce Management (WFM) for precise forecasting and HIPAA compliance, Liberty equips you with enterprise-level tools necessary to enhance agent productivity, minimize overtime expenses, and maintain consistent service quality for your clients.

If you still have questions about whether Liberty is the right fit for you, please reach out to our support team at info@softwareseekers.com for further assistance.

Call Center Software Features

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Pros & Cons

Pros

checkBuilt specifically for the TAS industry (niche expertise)

checkDynamic scripting allows instant, no-code script updates

check100% Cloud-Based platform eliminates legacy IT costs

checkHIPAA Compliant and highly secure (AWS hosted)

Cons

closeLimited application outside the answering service/BPO market

closeWFM features can be complex/confusing for initial setup

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Frequently Asked Questions

Liberty is ideal for telephone answering service providers, inbound contact centers, BPOs focused on call handling, healthcare and medical answering services, and operations and agent management teams.

Yes, Liberty software offers an API.

Liberty integrates with Google Drive, Google Sheets, SendGrid, Slack, and Zoom.

Liberty offers standard support via Email, Live Chat, and Phone, with Enterprise Support add-ons providing a Customer Success Manager and consulting services.

Liberty offers two plans: Platform Cloud (Communications Bundle) at $250/month per concurrent agent and Platform BYOC at $275/month per concurrent agent. You can request a personalized Liberty cost quote for your business today.

Yes, Liberty offers a mobile app.

Liberty is primarily available in English.

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