Liberty
The Liberty Platform is a cloud-centric CCaaS solution specifically designed for the telephone answering service (TAS) sector. Although its focus on TAS might r...
The Liberty Platform is a cloud-centric CCaaS solution specifically designed for the telephone answering service (TAS) sector. Although its focus on TAS might r...
Product Overview
The Liberty Platform is a cloud-centric CCaaS solution specifically designed for the telephone answering service (TAS) sector. Although its focus on TAS might restrict its application for broader corporate customer support, it significantly improves agent processes through dynamic scripting and powerful omnichannel features. This leads to greater efficiency and uniformity in handling messages.
Product Snapshot
Product Details
What Is Liberty?
The Liberty Platform is a powerful, all-encompassing Cloud-Based CCaaS (Contact Center as a Service) solution, specifically designed by an answering service for the answering service sector (TAS). It offers a modern alternative to outdated on-premise systems by delivering a secure, comprehensive, and redundant platform that can be accessed entirely through a web browser. Liberty consolidates essential contact center functionalities, including call management, dynamic scripting, and workforce management (WFM), to optimize agent performance and improve the overall experience for end clients.
Liberty Pricing
The pricing structure for Liberty includes the following plans:
Liberty Platform Cloud (Communications Bundle): $250/month/concurrent agent
Liberty Platform BYOC: $275/month/concurrent agent
Request a customized price quote for your business today!
Please note that pricing is subject to change.
Liberty Integrations
Liberty offers integration with various software applications, including:
Google Drive
Google Sheets
SendGrid
Slack
Zoom
Request a complimentary demo of Liberty to discover more about its integration capabilities.
Who Is Liberty For?
The Liberty Platform is well-suited for numerous industries, such as:
Telephone answering service providers
Inbound contact centers
Business process outsourcing specializing in call handling
Healthcare and medical answering services
Operations and agent management teams
Is Liberty Right For You?
If you are operating or planning to start a professional answering service, the Liberty Platform is an ideal choice tailored to meet the specific needs of your industry. Its standout feature is the Dynamic Agent Scripting with drag-and-drop customization, enabling supervisors to swiftly adjust call-handling procedures. In addition, with integrated Workforce Management (WFM) for precise forecasting and HIPAA compliance, Liberty equips you with enterprise-level tools necessary to enhance agent productivity, minimize overtime expenses, and maintain consistent service quality for your clients.
If you still have questions about whether Liberty is the right fit for you, please reach out to our support team at info@softwareseekers.com for further assistance.
Call Center Software Features
Pros
- ✔ Built specifically for the TAS industry (niche expertise)
- ✔ Dynamic scripting allows instant, no-code script updates
- ✔ 100% Cloud-Based platform eliminates legacy IT costs
- ✔ HIPAA Compliant and highly secure (AWS hosted)
Cons
- ✘ Limited application outside the answering service/BPO market
- ✘ WFM features can be complex/confusing for initial setup
Price
Professional
Custom
Get Free Guidance from Our Solution Experts.
Ratings
User Reviews
No reviews yet
Be the first to share your experience with Liberty.
Frequently Asked Questions
Find answers to the most common queries about our software recommendation service.