LinkLive

star star star star star 0.0 (0 reviews) | Call Center Software · Contact Center Software

Enhance secure customer engagement with LinkLive's advanced queue management and AI assistance, perfect for contact centers in regulated industries.

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Product Overview

LinkLive enables contact centers to facilitate secure interactions with customers through various channels, including voice, SMS, chat, and video. It features sophisticated queue management, skills-based routing, interactive voice response (IVR), and assistance from AI agents. Although the initial configuration may require some effort, it promotes reliable operations. This solution is particularly beneficial for teams operating in regulated industries such as banking, healthcare, and retail.

Product Details

What Is LinkLive?

LinkLive is a customer engagement solution powered by artificial intelligence, tailored for businesses across various industries. This platform offers features such as virtual assistants, tools for agent support, analytics after calls, and journey orchestration capabilities to facilitate secure and personalized interactions. Users can oversee customer communications through chat, SMS, email, and voice channels while harnessing insights driven by AI.

Organizations can enhance their support processes, boost first-call resolution rates, and improve operational efficiency without the need to replace their current systems.

LinkLive Pricing

The provider presents a variety of customizable pricing options:

Essential
Premium
All-in-One

Request a tailored quote for LinkLive pricing specific to your business today!

Note: Pricing may vary.

LinkLive Integrations

This software seamlessly integrates with numerous systems and platforms, including:

Dynamics 365
Salesforce
HubSpot CRM software

Schedule a complimentary LinkLive demo to discover more about its integration capabilities.

Who Is LinkLive For?

LinkLive caters to a diverse array of industries and sectors, such as:

Healthcare
Finance
Government
Retail
Social assistance

Is LinkLive Right For You?

If your organization operates in healthcare, finance, retail, or government and seeks to handle secure and compliant customer interactions, LinkLive offers an AI-driven platform focused on personalized engagement and communication aimed at achieving positive outcomes.

The software prioritizes data security, privacy, and ethical AI practices, supported by HIPAA compliance and SOC 2 certification. It could be an excellent fit for teams needing a unified system to manage customer communications across various channels in a secure and compliant manner.

Still unsure if LinkLive is the right choice for you? Reach out to our customer support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

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cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

check_circle Call Scripting

cancel Knowledge Base

cancel Call Forwarding

cancel Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

cancel Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

cancel Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

check_circle Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

check_circle Call Transfer and Conferencing

cancel Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkReduces repetitive verification steps

checkAI-powered automation with real-time insights

checkSelf-service support with knowledge base

Cons

closeAutomated response management could be improved

closeEmployee onboarding and training can be challenging initially

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Frequently Asked Questions

LinkLive offers support through phone and an online contact form.

The vendor offers three customizable LinkLive price plans: Essential, Premium and All-in-One. Get a detailed LinkLive cost breakdown tailored to your specific requirements.

Information regarding an API is currently unspecified by the vendor.

LinkLive features are used by organizations across a wide range of industries and sectors, including government, healthcare, and finance.

LinkLive integrates with different platforms, including Salesforce, Dynamics 365, and HubSpot.

Yes, LinkLive offers a dedicated mobile app.

LinkLive supports over 75 languages, including English.

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