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LiveVox

LiveVox offers a cloud-driven contact center solution aimed at integrating omnichannel communication and handling regulatory risks. This platform empowers busin...

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LiveVox offers a cloud-driven contact center solution aimed at integrating omnichannel communication and handling regulatory risks. This platform empowers busin...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

LiveVox offers a cloud-driven contact center solution aimed at integrating omnichannel communication and handling regulatory risks. This platform empowers businesses to enhance their outbound efficiency while ensuring compliance with rigorous standards. Although the reporting features could use some refinement, its unique dialing capabilities effectively reduce risks for operations with high call volumes.

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Product Details

What Is LiveVox?

LiveVox, now known as NiCE, serves as an all-in-one customer engagement solution designed to streamline operations for extensive contact centers. It effectively removes data silos by merging CRM, ACD, and WFO into a unified framework. This platform includes sophisticated risk management features, including the Human Call Initiator, which assists companies in adhering to stringent regulatory standards.

By enhancing agent workflows and boosting connection rates, LiveVox plays a crucial role in increasing productivity for businesses handling intricate and high-volume customer communications.

LiveVox Pricing

The pricing structure for LiveVox is customized according to the unique requirements of each organization. Reach out today to obtain a personalized LiveVox pricing estimate for your business!

LiveVox Integrations

This software is compatible with various systems and platforms, including:

  • Pindrop

  • BluIP

  • Surfly

  • iBenchmark

  • LocalTouch

Check out the LiveVox demo to discover more about its integration capabilities.

Who Is LiveVox For?

LiveVox is perfectly suited for a diverse array of industries and sectors, such as:

  • Government

  • Healthcare

  • Insurance

  • Retail

  • Telecom

Is LiveVox Right For You?

This platform is an excellent option for organizations that need to manage proactive outbound initiatives while ensuring compliance with strict regulations. It is particularly beneficial for financial services and debt collection firms that require effective risk management tools like the Human Call Initiator. LiveVox adheres to international regulations such as GDPR and PCI DSS Level I and II, making it a secure solution.

If you still have questions about whether LiveVox is suitable for you, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✔ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✔ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✘ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Single screen for managing all customer communication
  • ✔ AI automation for quicker customer issue resolution
  • ✔ Real-time data insights for informed decision making

Cons

  • ✘ User interface sometimes requires a refresh
  • ✘ Reporting tools can be complex for standard users

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, the platform offers an API.

The platform supports multiple languages including English, Arabic, French, and Spanish.

Yes, the software provides a mobile app.

The vendor offers customized pricing plans, depending on the unique requirements of businesses. Request a customized LiveVox price quote for your business today!

The platform integrates with various software and services including Pindrop, BluIP, Surfly, iBenchmark, and LocalTouch.

The platform provides support through a contact form.

LiveVox features are designed for businesses in industries and sectors like healthcare, retail, government, telecom, and insurance.