LiveVox

star star star star star 0.0 (0 reviews) | Call Center Software · Auto Dialer Software

Maximize outbound efficiency and manage regulatory risk with LiveVox's cloud-based contact center platform, designed for seamless omnichannel communication.

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Product Overview

LiveVox offers a cloud-driven contact center solution aimed at integrating omnichannel communication and handling regulatory risks. This platform empowers businesses to enhance their outbound efficiency while ensuring compliance with rigorous standards. Although the reporting features could use some refinement, its unique dialing capabilities effectively reduce risks for operations with high call volumes.

Product Details

What Is LiveVox?

LiveVox, now known as NiCE, serves as an all-in-one customer engagement solution designed to streamline operations for extensive contact centers. It effectively removes data silos by merging CRM, ACD, and WFO into a unified framework. This platform includes sophisticated risk management features, including the Human Call Initiator, which assists companies in adhering to stringent regulatory standards.

By enhancing agent workflows and boosting connection rates, LiveVox plays a crucial role in increasing productivity for businesses handling intricate and high-volume customer communications.

LiveVox Pricing

The pricing structure for LiveVox is customized according to the unique requirements of each organization. Reach out today to obtain a personalized LiveVox pricing estimate for your business!

LiveVox Integrations

This software is compatible with various systems and platforms, including:

Pindrop
BluIP
Surfly
iBenchmark
LocalTouch

Check out the LiveVox demo to discover more about its integration capabilities.

Who Is LiveVox For?

LiveVox is perfectly suited for a diverse array of industries and sectors, such as:

Government
Healthcare
Insurance
Retail
Telecom

Is LiveVox Right For You?

This platform is an excellent option for organizations that need to manage proactive outbound initiatives while ensuring compliance with strict regulations. It is particularly beneficial for financial services and debt collection firms that require effective risk management tools like the Human Call Initiator. LiveVox adheres to international regulations such as GDPR and PCI DSS Level I and II, making it a secure solution.

If you still have questions about whether LiveVox is suitable for you, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

check_circle Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

check_circle Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

check_circle Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

check_circle Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

check_circle Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

cancel Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

cancel Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkSingle screen for managing all customer communication

checkAI automation for quicker customer issue resolution

checkReal-time data insights for informed decision making

Cons

closeUser interface sometimes requires a refresh

closeReporting tools can be complex for standard users

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Frequently Asked Questions

Yes, the platform offers an API.

The platform supports multiple languages including English, Arabic, French, and Spanish.

Yes, the software provides a mobile app.

The vendor offers customized pricing plans, depending on the unique requirements of businesses. Request a customized LiveVox price quote for your business today!

The platform integrates with various software and services including Pindrop, BluIP, Surfly, iBenchmark, and LocalTouch.

The platform provides support through a contact form.

LiveVox features are designed for businesses in industries and sectors like healthcare, retail, government, telecom, and insurance.

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