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Microsoft Dynamics 365 Contact Center

The Microsoft Dynamics 365 Contact Center provides innovative AI-powered tools designed to elevate customer support and engagement. While advanced setups can be...

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The Microsoft Dynamics 365 Contact Center provides innovative AI-powered tools designed to elevate customer support and engagement. While advanced setups can be...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

The Microsoft Dynamics 365 Contact Center provides innovative AI-powered tools designed to elevate customer support and engagement. While advanced setups can be intricate, the integration of the native Copilot AI greatly minimizes the need for manual tasks. Its impressive scalability ensures that it remains a dependable option for businesses, significantly improving operational efficiency and agent performance.

Product Details

What Is Microsoft Dynamics 365 Contact Center?

Microsoft Dynamics 365 Contact Center is a robust CCaaS (Contact Center as a Service) solution that enhances service delivery by leveraging generative artificial intelligence (AI). This software allows businesses to automate common inquiries using smart chatbots, while offering agents real-time support and guidance. By eliminating data silos, it ensures a seamless customer experience through the integration of voice and digital channels. This makes Microsoft Dynamics 365 Contact Center particularly advantageous for larger enterprises looking to optimize intricate support workflows and accelerate resolution times.

Microsoft Dynamics 365 Contact Center Pricing

The pricing for Microsoft Dynamics 365 Contact Center varies based on the following plans:

  • Dynamics 365 Contact Center: $110.00/user/month

  • Dynamics 365 Contact Center Digital: $95.00/user/month

  • Dynamics 365 Contact Center Voice: $95.00/user/month

  • Dynamics 365 Customer Service Premium: $195.00/user/month

In addition to a 30-day free trial, personalized pricing quotes for Microsoft Dynamics 365 Contact Center can be requested for your organization.

Please note that pricing may change.

Microsoft Dynamics 365 Contact Center Integrations

This software not only integrates natively with Copilot and the Dynamics 365 ecosystem but also supports connections with several existing Customer Relationship Management (CRM) systems, including:

  • Salesforce

  • Zendesk

  • ServiceNow

You can watch a complimentary demo of Microsoft Dynamics 365 Contact Center to delve into its integration features further.

Who Is Microsoft Dynamics 365 Contact Center For?

The Microsoft Dynamics 365 Contact Center is well-suited for various sectors, such as:

  • Automotive

  • Defense

  • Education

  • Manufacturing

  • Financial services

  • Healthcare

Is Microsoft Dynamics 365 Contact Center Right For You?

If your organization is in search of a truly integrated support platform, then Microsoft Dynamics 365 Contact Center presents a strong solution. One of its key features is the native Copilot integration, which infuses generative AI into workflows, assisting agents in real time. This option is particularly beneficial for enterprises already part of the Microsoft ecosystem, delivering exceptional security and scalability. Consequently, Microsoft Dynamics 365 Contact Center is favored by many leading organizations, including Lenovo, PKO Leasing, and Mediterranean Shipping Company.

If you still have questions about whether Microsoft Dynamics 365 Contact Center is the right fit for you, feel free to reach out to our support team at info@softwareseekers.com for more assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✔ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✔ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✘ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✔ integration with help desk and support systems

Pros

  • ✔ Comes with a unified voice and digital channel routing
  • ✔ Supports real-time customer sentiment analysis tools
  • ✔ Offers a comprehensive 360-degree customer profile view

Cons

  • ✘ Slightly complex initial system configuration process
  • ✘ Further offline mode functionalities for agents could be beneficial

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Microsoft Dynamics 365 Contact Center software provides support through chat, form submission, phone, documentation, and paid support plans.

Microsoft Dynamics 365 Contact Center is available in English, French, German, Spanish, Arabic, Chinese, Japanese, and several other languages.

The Microsoft Dynamics 365 Contact Center price ranges across the following plans: Dynamics 365 Contact Center ($110.00/user/month), Dynamics 365 Contact Center Digital ($95.00/user/month), Dynamics 365 Contact Center Voice ($95.00/user/month), and Dynamics 365 Customer Service Premium ($195.00/user/month). Request a personalized Microsoft Dynamics 365 Contact Center pricing quote for your business.

Yes, Microsoft Dynamics 365 Contact Center offers an API.

No, Microsoft Dynamics 365 Contact Center does not offer a standalone mobile app; however, it is accessible via the "Dynamics 365 for Phones” mobile application.

The typical users of Microsoft Dynamics 365 Contact Center features come from different industries, including automotive, defense, education, manufacturing, financial services, and healthcare.

Besides its native integration with Copilot and the Dynamics 365 ecosystem, Microsoft Dynamics 365 Contact Center software supports integration with various existing CRM platforms, such as Salesforce, Zendesk, and ServiceNow.