Mobile Connect

star star star star star 0.0 (0 reviews) | Call Center Software · Call Recording Software

Enhance your field team's efficiency with Mobile Connect, extending Amazon Connect's capabilities to mobile for seamless voice, chat, and messaging management.

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Product Overview

Mobile Connect enhances the capabilities of Amazon Connect by bringing its call center features to mobile devices. This allows teams in the field to manage voice calls, chat, and messaging seamlessly. Many users commend the ease of setup and the quality of support provided, although a few have mentioned experiencing logout problems. Nevertheless, its ability to manage mobile interactions and provide robust analytics makes it a valuable tool for flexible contact management.

Product Details

What Is Mobile Connect?

Mobile Connect serves as a mobile extension of Amazon Connect, enabling cloud contact center communications on portable devices for teams that are spread out. It allows for voice calls, messaging, and task management on both iOS and Android platforms, ensuring that remote employees remain connected. Key features include support for various interaction types, mobile recordings complete with transcriptions, and analytics that provide insights into field-level engagement data.

Mobile Connect Pricing

The provider has designed Mobile Connect pricing to accommodate various usage needs.

10 users: $29.99/user/month

A 10-day free trial is also available. Request a customized Mobile Connect pricing quote tailored for your business today!

Note: Pricing information has been obtained from third-party sources and may be subject to change.

Mobile Connect Integrations

This software seamlessly integrates with several systems and platforms, including:

Salesforce
Microsoft Dynamics
ServiceNow
HubSpot CRM software
Odoo
Epic EMR
Oracle
Pipedrive CRM

Watch the Mobile Connect demo to explore its integration capabilities further.

Who Is Mobile Connect For?

Mobile Connect is perfectly suited for a variety of industries and sectors, which include:

Banking
Healthcare
Insurance
Automotive
Life sciences
Utilities

Is Mobile Connect Right For You?

If your organization utilizes Amazon Connect and your team requires mobile access to contact center interactions, Mobile Connect enhances these functionalities with features like recordings, transcriptions, and analytics available on portable devices. Its concurrent user model and focus on field-centric design make it an excellent choice for teams in regulated sectors or those in service roles that require mobility.

If you are still uncertain whether Mobile Connect is the right solution for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

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Pros & Cons

Pros

checkSupports voice and messaging

checkMobile recordings and transcriptions

checkCRM integration support

Cons

closeSession logout frequency

closeLimited notification customization

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Frequently Asked Questions

Yes. It offers mobile apps for iOS and Android.

No. Mobile Connect does not publicly document a standalone API.

It integrates with Salesforce, Microsoft Dynamics, ServiceNow, HubSpot, Odoo, Epic, Oracle, and Pipedrive.

Mobile Connect cost starts at $29.99/user/month on a concurrent basis, with a minimum of 10 concurrent users. Get a custom Mobile Connect cost quote.

Mobile Connect is available in English.

Users come from industries like banking, healthcare, insurance, automotive, life sciences, and utilities.

Support is available via email and AWS Marketplace support channels, including standard email assistance and options for extended support.

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