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Mobile Connect

Mobile Connect enhances the capabilities of Amazon Connect by bringing its call center features to mobile devices. This allows teams in the field to manage voic...

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Mobile Connect enhances the capabilities of Amazon Connect by bringing its call center features to mobile devices. This allows teams in the field to manage voic...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Mobile Connect enhances the capabilities of Amazon Connect by bringing its call center features to mobile devices. This allows teams in the field to manage voice calls, chat, and messaging seamlessly. Many users commend the ease of setup and the quality of support provided, although a few have mentioned experiencing logout problems. Nevertheless, its ability to manage mobile interactions and provide robust analytics makes it a valuable tool for flexible contact management.

Product Details

What Is Mobile Connect?

Mobile Connect serves as a mobile extension of Amazon Connect, enabling cloud contact center communications on portable devices for teams that are spread out. It allows for voice calls, messaging, and task management on both iOS and Android platforms, ensuring that remote employees remain connected. Key features include support for various interaction types, mobile recordings complete with transcriptions, and analytics that provide insights into field-level engagement data.

Mobile Connect Pricing

The provider has designed Mobile Connect pricing to accommodate various usage needs.

  • 10 users: $29.99/user/month

A 10-day free trial is also available. Request a customized Mobile Connect pricing quote tailored for your business today!

Note: Pricing information has been obtained from third-party sources and may be subject to change.

Mobile Connect Integrations

This software seamlessly integrates with several systems and platforms, including:

  • Salesforce

  • Microsoft Dynamics

  • ServiceNow

  • HubSpot CRM software

  • Odoo

  • Epic EMR

  • Oracle

  • Pipedrive CRM

Watch the Mobile Connect demo to explore its integration capabilities further.

Who Is Mobile Connect For?

Mobile Connect is perfectly suited for a variety of industries and sectors, which include:

  • Banking

  • Healthcare

  • Insurance

  • Automotive

  • Life sciences

  • Utilities

Is Mobile Connect Right For You?

If your organization utilizes Amazon Connect and your team requires mobile access to contact center interactions, Mobile Connect enhances these functionalities with features like recordings, transcriptions, and analytics available on portable devices. Its concurrent user model and focus on field-centric design make it an excellent choice for teams in regulated sectors or those in service roles that require mobility.

If you are still uncertain whether Mobile Connect is the right solution for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✔ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✔ call transfer and conferencing
✘ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Supports voice and messaging
  • ✔ Mobile recordings and transcriptions
  • ✔ CRM integration support

Cons

  • ✘ Session logout frequency
  • ✘ Limited notification customization

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes. It offers mobile apps for iOS and Android.

No. Mobile Connect does not publicly document a standalone API.

It integrates with Salesforce, Microsoft Dynamics, ServiceNow, HubSpot, Odoo, Epic, Oracle, and Pipedrive.

Mobile Connect cost starts at $29.99/user/month on a concurrent basis, with a minimum of 10 concurrent users. Get a custom Mobile Connect cost quote.

Mobile Connect is available in English.

Users come from industries like banking, healthcare, insurance, automotive, life sciences, and utilities.

Support is available via email and AWS Marketplace support channels, including standard email assistance and options for extended support.