NEONNOW

star star star star star 0.0 (0 reviews) | Call Center Software · Contact Center Software

Transform your customer experience with NEONNOW's AI-powered CCaaS platform, featuring omnichannel routing and real-time analytics for seamless support.

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Product Overview

NEONNOW is a cloud-driven Contact Center as a Service (CCaaS) solution established on AWS. It provides AI-enhanced IVR, multi-channel routing, and real-time analytics. Although newcomers might encounter a bit of a learning curve due to its sophisticated setup, the platform's no-code workflows and rapid deployment ensure a smooth implementation process.

Product Details

What Is NEONNOW?

NEONNOW is a highly regarded CCaaS platform utilized by leading global brands. Built on Amazon Connect and enhanced by CloudWave, it offers advanced contact center functionalities that are scalable, require no coding, and operate on a consumption-based pricing model. NEONNOW is designed for quick deployment, assisting small to mid-sized enterprises in optimizing omnichannel customer interactions while seamlessly integrating with their existing AWS infrastructure. Key features encompass real-time analytics, a versatile agent workspace, and customizable customer experience journeys, all supported by AWS-native security.

NEONNOW Pricing

NEONNOW employs a consumption-based pricing strategy, enabling businesses to pay solely for the services they utilize.

Quickstart Program:
- Agent Usage Rates - $0.26 per agent per hour (additional AWS charges may apply)

For personalized NEONNOW pricing options, reach out to us today!

Please note: Pricing may change over time.

NEONNOW Integrations

The platform is compatible with various systems and applications, including:

HubSpot CRM software
Amazon QuickSight software
Salesforce Customer Success
Qualtrics
Business Objects
ServiceNow HR

Watch the NEONNOW demo to discover more about its integration capabilities.

Who Is NEONNOW For?

The NEONNOW software platform is well-suited for a diverse array of industries and sectors, especially those looking to enhance their contact center functions. It caters to:

Customer service teams utilizing AI to improve support
Developers requiring customization and control over integrations
Call center managers managing operational workflows
Executives utilizing AWS infrastructure
Organizations needing rapid deployment solutions

Is NEONNOW Right For You?

If you are in search of a scalable, cloud-driven contact center that is straightforward to deploy and specifically designed for AWS environments, NEONNOW might be the perfect solution. It empowers developers, call center managers, and business executives with no-code customization options, AI-enhanced workflows, and real-time analytics. Perfect for companies aiming to modernize customer experience without lengthy implementation processes, NEONNOW can assist in reducing expenses and optimizing operations.

If you still have questions about whether the NEONNOW software platform is suitable for your needs, please get in touch with our customer support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

check_circle Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

cancel Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

cancel Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

cancel Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

cancel Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

check_circle Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

cancel Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkRapid deployment with reduced setup time

checkSupportive and collaborative deployment team

checkNo-code workflow customization

Cons

closeMay only have a cloud-only deployment model

closeRequires external system knowledge

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Frequently Asked Questions

No, NEONNOW doesn’t offer a mobile app.

No, NEONNOW doesn’t offer an API.

NEONNOW offers support for multiple languages such as English, French, and Spanish.

NEONNOW follows a consumption-based pricing model, allowing businesses to pay only for the services they use. This includes a Quickstart program with $0.26/agent/hour (plus AWS charges). Request a customized NEONNOW pricing estimate.

NEONNOW is ideal for customer service teams, developers, call center managers, business executives, and companies looking for rapid deployment and AI-driven tools.

NEONNOW integrates with multiple CRMs and platforms, such as HubSpot CRM software, Amazon QuickSight software, Salesforce Customer Success, Qualtrics, Business Objects, ServiceNow HR, D365, and Engehouse.

NEONNOW offers support via online ticket, email, social networking sites, guides, articles, and a Help Center that addresses common queries regarding the platform.

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