Newbridge

star star star star star 0.0 (0 reviews) | Call Center Software · Call Recording Software

Optimize agent performance and enhance customer engagement with Newbridge's cloud-based contact center solutions. Experience seamless omnichannel support today!

Get Pricing play_circleWatch Demo

Product Overview

Newbridge provides cloud-oriented contact center solutions designed to enhance agent productivity and improve customer interactions. Although setting it up may involve collaboration across various platforms, its support for multiple channels and integration with Customer Relationship Management (CRM) systems position it as a dependable option for organizations looking for scalable, tech-focused customer experience solutions.

Product Details

What Is Newbridge?

Newbridge is an advanced cloud-based platform designed for contact centers, bringing together various communication methods such as voice, chat, and social media. It offers a complete suite of customer experience solutions. The platform integrates Contact Center as a Service (CCaaS), Unified Communications (UCaaS), Customer Science (CSci™), Interactive Voice Response (IVR), workforce management features, and extensive API connectivity for seamless integration with CRM systems and other applications. This functionality aids organizations in improving routing, analytics, scalability, and overall operational efficiency across various sectors and teams.

Newbridge Pricing

The cost of Newbridge depends on your organization's specific needs. To receive a customized pricing estimate that aligns with your requirements and budget, please make a request.

Please note: Pricing is subject to change.

Newbridge Integrations

This software offers integration capabilities with numerous systems and platforms, including:

Oracle Service
RingCentral Contact Center
Salesforce
PCI Pal

To learn more about its integration capabilities, be sure to watch the Newbridge demo.

Who Is Newbridge For?

Newbridge is well-suited for a diverse array of contact center operations and industries, such as:

Service centers
Sales contact centers
Healthcare medical call centers
Financial services collections
Outsourced BPO centers
Government call center operations

Is Newbridge Right For You?

If you're looking for a personalized, concierge-level approach to customer experience, Newbridge may be the answer. Its Customer Science (CSci™) IVR stands out particularly in the banking and collections fields, facilitating better call management and enhancing customer interactions. With compliance to PCI and HIPAA regulations, the platform provides secure, scalable, and customizable solutions that boost customer engagement, operational effectiveness, and service quality across various sectors including healthcare, government, and telecommunications.

If you still have questions about whether Newbridge is the right fit for you, feel free to reach out to us at info@softwareseekers.com for additional assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

check_circle Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

check_circle Call Scripting

cancel Knowledge Base

cancel Call Forwarding

cancel Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

check_circle Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

cancel Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

cancel Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

check_circle Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkProvides concierge-style managed services for customization

checkFeatures drag-and-drop IVR with CRM integrations

checkOffers Omnichannel CX including voice, chat, SMS, social

Cons

closeProduct evolution appears slower compared with competitors

closeMay require customized configuration for specific business needs

User Reviews

0.0

star star star star star

0 reviews

Positive

Neutral

Negative

rate_review

No reviews yet

Be the first to share your experience with Newbridge.

Frequently Asked Questions

Newbridge provides flexible pricing structured around unique business demands. Get a detailed Newbridge cost breakdown to make an informed decision.

Yes, Newbridge offers an API.

No, Newbridge does not offer a dedicated mobile app.

Newbridge software primarily supports English.

Newbridge integrates seamlessly with platforms and systems including Salesforce, RingCentral Contact Center, PCI Pal, and Oracle Service.

Newbridge features are used by contact center managers, customer experience teams, workforce managers, IT administrators, BPO operators, healthcare call center staff, financial services collections teams, and government call center personnel.

Newbridge offers support via phone.

Still deciding on Newbridge?

Talk to a specialist — they'll compare it against your shortlist for free.

chat_bubbleTalk to an expert

Newbridge

How would you rate the overall quality?

Overall Rating

☆ ☆ ☆ ☆ ☆

Ease of Use

Value for Money

Customer Support

Functionality