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Newbridge

Newbridge provides cloud-oriented contact center solutions designed to enhance agent productivity and improve customer interactions. Although setting it up may...

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Newbridge provides cloud-oriented contact center solutions designed to enhance agent productivity and improve customer interactions. Although setting it up may...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Newbridge provides cloud-oriented contact center solutions designed to enhance agent productivity and improve customer interactions. Although setting it up may involve collaboration across various platforms, its support for multiple channels and integration with Customer Relationship Management (CRM) systems position it as a dependable option for organizations looking for scalable, tech-focused customer experience solutions.

Product Details

What Is Newbridge?

Newbridge is an advanced cloud-based platform designed for contact centers, bringing together various communication methods such as voice, chat, and social media. It offers a complete suite of customer experience solutions. The platform integrates Contact Center as a Service (CCaaS), Unified Communications (UCaaS), Customer Science (CSci™), Interactive Voice Response (IVR), workforce management features, and extensive API connectivity for seamless integration with CRM systems and other applications. This functionality aids organizations in improving routing, analytics, scalability, and overall operational efficiency across various sectors and teams.

Newbridge Pricing

The cost of Newbridge depends on your organization's specific needs. To receive a customized pricing estimate that aligns with your requirements and budget, please make a request.

Please note: Pricing is subject to change.

Newbridge Integrations

This software offers integration capabilities with numerous systems and platforms, including:

  • Oracle Service

  • RingCentral Contact Center

  • Salesforce

  • PCI Pal

To learn more about its integration capabilities, be sure to watch the Newbridge demo.

Who Is Newbridge For?

Newbridge is well-suited for a diverse array of contact center operations and industries, such as:

  • Service centers

  • Sales contact centers

  • Healthcare medical call centers

  • Financial services collections

  • Outsourced BPO centers

  • Government call center operations

Is Newbridge Right For You?

If you're looking for a personalized, concierge-level approach to customer experience, Newbridge may be the answer. Its Customer Science (CSci™) IVR stands out particularly in the banking and collections fields, facilitating better call management and enhancing customer interactions. With compliance to PCI and HIPAA regulations, the platform provides secure, scalable, and customizable solutions that boost customer engagement, operational effectiveness, and service quality across various sectors including healthcare, government, and telecommunications.

If you still have questions about whether Newbridge is the right fit for you, feel free to reach out to us at info@softwareseekers.com for additional assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✔ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✔ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✔ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Provides concierge-style managed services for customization
  • ✔ Features drag-and-drop IVR with CRM integrations
  • ✔ Offers Omnichannel CX including voice, chat, SMS, social

Cons

  • ✘ Product evolution appears slower compared with competitors
  • ✘ May require customized configuration for specific business needs

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Newbridge provides flexible pricing structured around unique business demands. Get a detailed Newbridge cost breakdown to make an informed decision.

Yes, Newbridge offers an API.

No, Newbridge does not offer a dedicated mobile app.

Newbridge software primarily supports English.

Newbridge integrates seamlessly with platforms and systems including Salesforce, RingCentral Contact Center, PCI Pal, and Oracle Service.

Newbridge features are used by contact center managers, customer experience teams, workforce managers, IT administrators, BPO operators, healthcare call center staff, financial services collections teams, and government call center personnel.

Newbridge offers support via phone.