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Octella

Octella simplifies the management of contact center activities by unifying various messaging and voice channels within a single interface. While some intricate...

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Octella simplifies the management of contact center activities by unifying various messaging and voice channels within a single interface. While some intricate...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Octella simplifies the management of contact center activities by unifying various messaging and voice channels within a single interface. While some intricate workflows may present challenges during setup, it consistently delivers outstanding connection quality and preserves data integrity. In summary, its emphasis on high answer rates coupled with worldwide connectivity provides a unique benefit for expanding businesses.

Product Details

What Is Octella?

Octella serves as a dynamic Omnichannel Contact Center platform, crafted to merge voice, digital, and messaging interactions into a cohesive interface. This software equips businesses with effective tools, including an automated predictive dialer and real-time performance analytics, aimed at enhancing agent efficiency. It tackles communication fragmentation for medium to large enterprises by bringing together various customer touchpoints. With Octella, no inquiry goes unanswered, leading to improved results for both individuals and teams.

Octella Pricing

The pricing for Octella is structured across several plans:

  • Starter: Begins at $15.00/user/month

  • Call Center: Begins at $45.00/user/month

  • Omnichannel: Begins at $75.00/user/month

  • Individual: Begins at $15.00/user/month

For a customized pricing quote tailored to your business needs, feel free to request one.

Please note that prices may vary.

Octella Integrations

This software offers integration capabilities with numerous platforms, including:

  • Pipedrive CRM

  • Zoho CRM software

  • AmoCRM

  • Google Analytics

  • HubSpot CRM software

  • Bitrix24

Experience a free demonstration of Octella to delve deeper into its integration functionalities.

Who Is Octella For?

Octella is well-suited for various sectors, such as:

  • Lending and debt collection

  • BPO and telemarketing agencies

  • E-commerce and retail

  • Healthcare

  • Tourism and hospitality

Is Octella Right For You?

This platform stands out as an excellent option for businesses in need of robust communication solutions and specialized omnichannel features. Built on a secure infrastructure, Octella guarantees data protection and compliance in international markets. Its patented technology facilitates high answer rates and uninterrupted connectivity across six continents. If your organization is in search of a tailored approach to customer engagement, Octella proves to be a strong candidate.

If you’re still uncertain about whether Octella is the right fit for you, please reach out to our support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✘ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✔ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✘ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✘ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✔ integration with help desk and support systems

Pros

  • ✔ Offers robust omnichannel integration for unified communication
  • ✔ Advanced predictive dialing boosts agent productivity
  • ✔ Its real-time analytics provide deep performance insights

Cons

  • ✘ Further functionalities in offline mode could be beneficial
  • ✘ Some may initially find the extensive configuration options complex

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The typical users of Octella features come from industries like lending and debt collection, BPO and telemarketing agencies, e-commerce and retail, healthcare, and tourism and hospitality.

Octella provides support through email and general resources, such as blogs, FAQs, and onboarding knowledge.

The Octella price ranges across the following plans: Starter (starts from $15.00/user/month), Call Center (starts from $45.00/user/month), Omnichannel (starts from $75.00/user/month), and Individual (starts from $15.00/user/month). Request a personalized Octella pricing quote for your business.

Octella software integrates with various third-party platforms, including Pipedrive, Zoho, Google Analytics, HubSpot, and others.

Yes, Octella offers an API.

Yes, Octella offers a mobile app.

Octella is available in English, Latvian, and Russian.