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OpenScape Business

OpenScape Business serves as a comprehensive call center solution, providing a variety of communication and contact center features designed to optimize busines...

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OpenScape Business serves as a comprehensive call center solution, providing a variety of communication and contact center features designed to optimize busines...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

OpenScape Business serves as a comprehensive call center solution, providing a variety of communication and contact center features designed to optimize business calls and messaging. Although the system may experience sluggishness when faced with heavy usage, it includes functionalities like visual voicemail and conference management to improve collaboration among team members.

Product Details

What Is OpenScape Business?

OpenScape Business is a cloud-driven call center solution that combines various communication and collaboration functionalities into a single platform. This system connects voice, messaging, presence, conferencing, and contact center operations seamlessly. It includes features such as auto-attendant services, visual voicemail, calling capabilities, and tools for team communication to enhance business interactions. Additionally, the platform facilitates web collaboration and instant messaging while providing visibility into presence status for immediate awareness. It also enables intelligent call distribution linked to CRM systems and effective call routing for contact centers.

OpenScape Business Pricing

The pricing for OpenScape Business is tailored to meet diverse business needs. You can receive a customized quote that aligns with your specific requirements and budget.

OpenScape Business Integrations

OpenScape Business integrates with numerous applications, such as:

  • Microsoft 365 software

  • Microsoft Teams

Schedule a complimentary demo of OpenScape Business to discover more about how these integrations work.

Who Is OpenScape Business For?

This platform is ideal for various sectors, including:

  • Education

  • Finance

  • Government and defense

  • Healthcare

  • Hospitality and cruising

  • Manufacturing

  • Retail

Is OpenScape Business Right For You?

OpenScape Business is designed for organizations looking to consolidate their voice and contact center communications while incorporating presence and collaboration features. It streamlines the management of incoming calls, messaging, and conferencing across teams and locations. Furthermore, the platform enhances responsiveness and internal coordination through its real-time communication tools and presence awareness capabilities.

If you're still uncertain about whether OpenScape Business suits your needs, please reach out to our customer support at info@softwareseekers.com for additional assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✘ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✘ omnichannel support
✘ predictive dialling
✘ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✔ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Includes unified voice and messaging functions
  • ✔ Delivers auto-attendant routing
  • ✔ Enhances presence management
  • ✔ Provides web collaboration tools

Cons

  • ✘ Updates may slow down implementation time
  • ✘ Extensive capabilities may initially overwhelm users

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, OpenScape Business does offer an API.

The typical users of OpenScape Business include sectors like education, finance, government and defense, healthcare, hospitality and cruising, manufacturing, and retail.

OpenScape Business software supports English, French, German, Spanish, Bulgarian, Dutch, and Swedish.

OpenScape Business offers support through phone number and form submission.

No, OpenScape Business does not offer a mobile app.

OpenScape Business software integrates with a wide range of apps, including Microsoft 365 software and Microsoft Teams.

The vendor offers customized pricing plans according to different business needs. Get a customized OpenScape Business cost breakdown for your business today.