OpenScape Contact Center

star star star star star 0.0 (0 reviews) | Call Center Software · Best Predictive Dialer Software

Elevate your customer service with OpenScape Contact Center's personalized, omnichannel solutions and powerful analytics for medium to large enterprises.

Get Pricing play_circleWatch Demo

Product Overview

OpenScape Contact Center empowers businesses to provide tailored, omnichannel customer support by utilizing real-time analytics, skill-based routing, tools for agent optimization, and thorough reporting capabilities. While some intricate customizations might necessitate assistance from vendor partners, its adaptable platform is particularly well-suited for medium to large enterprises aiming for effective, uniform, and top-notch customer interactions.

Product Details

What Is OpenScape Contact Center?

OpenScape Contact Center is a versatile, omnichannel platform designed to improve first-contact resolution through smart, skills-based routing and seamless integration of various media. It enhances customer service by combining voice, email, chat, and social media into a comprehensive 360-degree view, ensuring consistent engagement at every interaction point. With an easy-to-use agent portal and powerful reporting features, this solution aids businesses in minimizing call abandonment rates while enhancing staff productivity. It is particularly suited for organizations looking to tailor support and optimize resource allocation.

OpenScape Contact Center Pricing

The provider offers flexible and customizable pricing plans tailored to the specific needs of your organization. You can request a personalized quote for OpenScape Contact Center that meets your unique requirements.

OpenScape Contact Center Integrations

OpenScape Contact Center works with various Customer Relationship Management (CRM) systems, workforce management tools, IVR solutions, and custom business applications. Schedule a complimentary demo of OpenScape Contact Center to delve into these integrations more thoroughly.

Who Is OpenScape Contact Center For?

This solution is well-suited for diverse industries and sectors, such as:

Healthcare
Government
Education
Financial services
Hospitality
Retail
Manufacturing

Is OpenScape Contact Center Right For You?

OpenScape Contact Center is an excellent option for businesses that need a highly adaptable and robust communication hub. Its patented skills-based routing engine ensures that every customer is connected with the most qualified representative, leading to improved satisfaction rates. Proven to decrease abandonment rates, it stands out as a dependable solution for high-volume settings. If you seek a future-ready, carrier-grade system that excels in complex multi-site networking, this software delivers the professional advantage your organization requires.

If you are still unsure whether OpenScape Contact Center is the right choice for you, reach out to our customer support team at info@softwareseekers.com for further assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

cancel Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

check_circle Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

cancel Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

check_circle Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

cancel Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

cancel Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

check_circle Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

check_circle Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkEnhances productivity for agents and managers

checkIncludes speech-enabled self-service IVR functionality

checkProvides real-time and historical reporting insights

Cons

closeUptime pages sometimes display redirect-related issues

closeSystem complexity appears during forum troubleshooting

User Reviews

0.0

star star star star star

0 reviews

Positive

Neutral

Negative

rate_review

No reviews yet

Be the first to share your experience with OpenScape Contact Center.

Frequently Asked Questions

OpenScape Contact Center features are used by organizations across multiple industries and sectors, such as government, hospitality, healthcare, retail, manufacturing, education, and financial services.

OpenScape Contact Center supports English, French, German, Spanish, Dutch, Swedish, and Bulgarian languages.

OpenScape Contact Center provides support via phone, online form, and a help center.

Yes, OpenScape Contact Center has mobile apps for Android and iOS users.

OpenScape Contact Center cost is customized according to the organizational requirements. Request a personalized OpenScape Contact Center price plan for your business today!

Yes, OpenScape Contact Center offers an API.

OpenScape Contact Center connects seamlessly with a variety of CRM systems, workforce management tools, IVR platforms, and custom business applications.

Still deciding on OpenScape Contact Center?

Talk to a specialist — they'll compare it against your shortlist for free.

chat_bubbleTalk to an expert

OpenScape Contact Center

How would you rate the overall quality?

Overall Rating

☆ ☆ ☆ ☆ ☆

Ease of Use

Value for Money

Customer Support

Functionality