Parlance
Transform switchboard operations with Parlance's conversational AI, reducing operator workload and enhancing caller connection for healthcare systems.
Parlance transforms traditional switchboard functions by leveraging conversational AI technology, enabling callers to communicate in a natural manner to reach specific departments or patients. This innovation alleviates the burden on operators and greatly decreases abandonment rates. While the initial setup of the directory can be intricate, its top-tier voice recognition guarantees dependable patient access for extensive healthcare organizations.
What Is Parlance?
Parlance is an innovative conversational AI platform aimed at transforming switchboard operations within large healthcare organizations and enterprises. Rather than relying on traditional phone trees, it utilizes natural language processing, allowing callers to communicate freely and connect directly with departments or patients. By alleviating the burden of routine transfers from switchboard operators, this solution not only cuts down on caller waiting times but also lowers operational expenses while ensuring that complex organizations maintain accurate and well-managed directories. It effectively enhances patient accessibility.
Parlance Pricing
The software provides customized pricing plans designed to cater to the unique requirements of its clients. Reach out today to receive a tailored quote for your organization!
Parlance Integrations
This software integrates seamlessly with athenahealth and various Electronic Health Record (EHR) systems. However, the vendor has not disclosed specific third-party application names. Schedule a demo of Parlance to discover more about its integration capabilities.
Who Is Parlance For?
Parlance serves a diverse array of industries and sectors, including:
Healthcare
Higher education
Large enterprises
Is Parlance Right For You?
If your organization faces challenges such as high operator fatigue, increasing call abandonment rates, or outdated phone directories, Parlance could be the solution you need. A key feature is its Managed Service model, where Parlance personnel actively oversee your directory data to ensure it remains accurate. This makes it especially suitable for intricate healthcare systems looking to enhance their "Digital Front Door" without the necessity of hiring additional staff. It guarantees that patients can connect swiftly and effortlessly.
If you’re still uncertain whether Parlance is the right choice for you, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.