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Phone Manager

Phone Manager serves as a powerful telephony enhancement solution that amplifies the communication features of MiVoice Office. It offers unified call management...

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Phone Manager serves as a powerful telephony enhancement solution that amplifies the communication features of MiVoice Office. It offers unified call management...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Phone Manager serves as a powerful telephony enhancement solution that amplifies the communication features of MiVoice Office. It offers unified call management, presence status updates, and comprehensive contact directories. While it does necessitate compatibility with Mitel hardware for installation, its desktop and mobile applications enable organizations to streamline their calling operations and manage presence effectively. In essence, it enhances the communication processes for users engaged in enterprise telephony.

Product Details

What Is Phone Manager?

Phone Manager is a specialized Computer Telephony Integration tool tailored for Mitel MiVoice Office 250 phone systems. It caters to contact centers and knowledge workers who rely on effective desktop communication. One of its standout features is the highlight-and-dial capability, allowing users to click on phone numbers displayed on their screen for immediate dialing, thereby reducing the chances of manual entry mistakes. The platform also showcases a unified presence status that provides real-time information about colleague availability, facilitating better communication choices. Additionally, it integrates seamlessly with Microsoft Outlook and supports various CRM systems, including Zoho, SugarCRM, Goldmine, and Act, for automatic screen popping.

Phone Manager Pricing

The provider offers adaptable and customizable pricing options based on your specific needs.

Request a tailored quote for Phone Manager pricing suited to your business today!

Phone Manager Integrations

This software can integrate with numerous systems and platforms, such as:

  • Salesforce

  • Sage CRM

  • Zoho CRM Software

  • SugarCRM

  • Office 365

  • Microsoft Dynamics

Watch the Phone Manager demo to discover more about its integration capabilities.

Who Is Phone Manager For?

Phone Manager is well-suited for various industries and sectors, including:

  • Contact centers

  • Sales departments

  • Customer service teams

  • Healthcare organizations

  • Financial services

  • Professional services

  • Telecommunications providers

Is Phone Manager Right For You?

Agents in contact centers and sales teams frequently face challenges with inefficient call management, switching between different applications, and having limited visibility into their colleagues' availability. Phone Manager effectively tackles these issues through its Computer Telephony Integration with Mitel MiVoice Office 250 systems. It offers one-click dialing, real-time presence updates, and automatic CRM screen popping to provide immediate context for customer interactions. With tiered licensing options available and compatibility with mobile devices, it proves especially beneficial for organizations that have standardized on Mitel infrastructure looking to enhance their telephone system investment.

If you're still uncertain whether Phone Manager is the right solution for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✘ omnichannel support
✘ predictive dialling
✘ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✔ call transfer and conferencing
✘ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Supports real-time presence and availability management
  • ✔ Click-to-dial from any screen location saves significant time
  • ✔ Centralizes call control across devices

Cons

  • ✘ Requires specific Mitel MiVoice Office hardware compatibility
  • ✘ Professional licensing is needed for advanced CRM integrations

Price

Professional

Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Phone Manager software offers support via contact form, email, mobile support, and training courses.

Yes, Phone Manager offers a mobile app.

Phone Manager Features are designed to support a wide range of industries and sectors, including contact centers, sales departments, customer service teams, healthcare organizations, financial services, professional services, and telecommunications providers.

The software primarily supports the English language.

The vendor provides flexible, customizable Phone Manager price plans tailored to your specific business needs. Request a personalized Phone Manager cost quote for your organization today.

Yes, Phone Manager offers an API through the Professional Integrator Edition for custom macro development and software integration controls.

The platform connects with various third-party applications and systems, including Salesforce, Sage, Zoho, SugarCRM, Office 365, and Microsoft Dynamics.