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PhoneTrack

PhoneTrack serves as a comprehensive solution for call centers, providing in-depth tracking of calls, recording capabilities, and performance analytics that enh...

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PhoneTrack serves as a comprehensive solution for call centers, providing in-depth tracking of calls, recording capabilities, and performance analytics that enh...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

PhoneTrack serves as a comprehensive solution for call centers, providing in-depth tracking of calls, recording capabilities, and performance analytics that enhance visibility and aid in informed decision-making. Although the system may experience some lag when under heavy usage, it excels in AI-powered call classification and offers real-time dashboard features.

Product Details

What Is PhoneTrack?

PhoneTrack is a cloud-centric call center solution designed to offer comprehensive measurement, analysis, and qualification of incoming call data for call center activities. It features capabilities such as identifying call origins, recovering missed calls, recording calls, and utilizing AI-driven voice analysis to assess the quality and outcomes of calls. The platform provides dynamic dashboards, performance metrics by agent or location, and insights into call classifications. Additionally, it incorporates voice-based data intelligence aimed at enhancing lead management, attributing campaigns effectively, and increasing operational transparency.

PhoneTrack Pricing

The pricing structure for PhoneTrack is as follows:

  • PhoneTrack Starter Plan: R$599/month

  • PhoneTrack Pro Plan: R$1299/month

  • Agencies and Large Operations Plan: custom pricing

Obtain a tailored PhoneTrack pricing plan that aligns with your business needs and budget.

Please note: The pricing may be subject to change.

PhoneTrack Integrations

PhoneTrack seamlessly integrates with a variety of applications, including:

  • Google Analytics

  • Pipedrive CRM

  • HubSpot CRM software

  • RD Station

  • Salesforce

  • Lahar

  • Slack software

Schedule a complimentary PhoneTrack demo to discover more about the integration options available.

Who Is PhoneTrack For?

This platform is ideal for various professionals, including:

  • Sales teams

  • Marketing teams

  • Management teams

Is PhoneTrack Right For You?

The PhoneTrack software is designed for organizations looking to enhance their call center efficiency through insightful voice data. It allows users to monitor the sources of incoming calls, assess agent performance, and identify keywords that drive conversions. The platform offers real-time insights into call management and missed opportunities. Furthermore, it supports informed decision-making by converting raw voice interactions into quantifiable performance metrics for marketing, sales, and management teams.

If you are still uncertain whether PhoneTrack suits your needs, please reach out to our customer support at info@softwareseekers.com for additional assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✘ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Enables call origin and ‘ROI’ tracking
  • ✔ Delivers AI-based call classification
  • ✔ Supports call recording for quality analysis
  • ✔ Provides real-time dashboards

Cons

  • ✘ Updates may slow down implementation time
  • ✘ Extensive capabilities initially overwhelm users

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, PhoneTrack does offer an API.

PhoneTrack software integrates with a wide range of apps, including Slack software, Google Analytics, Pipedrive, HubSpot CRM software, RD Station, Salesforce, Lahar, and more.

PhoneTrack software supports Portuguese language only.

No, PhoneTrack does not offer a mobile app.

The typical users of PhoneTrack include professionals like sales teams, marketing teams, and management teams.

The vendor offers customized pricing plans according to different business needs. It offers a PhoneTrack Starter Plan at R$599/month, a PhoneTrack Pro Plan at R$1299/month, and an Agencies and large operations Plan that provides customized pricing. Get a customized PhoneTrack cost breakdown for your business today.

PhoneTrack offers support through phone number and form submission.